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Philippines Could Corner Up To 450,000 Call Center Jobs

CSM News, 20th February 2006

The Trade Union Congress of the Philippines expects the Philippines to corner up to 450,000 call center jobs from large United States corporations over the next five years.

US firms, feeling the pressure to cut costs and keep shareholders happy could outsource up to 1.5 million US-based call center jobs, the TUCP has advised.

One estimate is that US firms will try to offshore about 50 percent of all call center jobs now based in the US.

The TUCP believe that that the Philippines should get 30 percent of the seats, due in the main to the Westernized culture of college-educated Filipinos.

The US has more than three million in-house call center seats, handling operations of large companies that deal with millions of customers every day.

 

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