Pension Centre Wins Customer Service Award

At a ceremony in London last night, the centre was rewarded for setting up a dedicated bereavement team to respond quickly and efficiently to the needs of their most vulnerable customers.

The centre won the Customer Service award, sponsored by Institute of Customer Service, in the Innovation & Progress section.

At the awards ceremony at Old Billingsgate in London last night, broadcaster Jeremy Vine, who hosted the event, said:

"In this category the judges were looking to reward those entrants who put the customer in need first. It was for this reason that Motherwell Pension Centre really shone out as the winner.

Motherwell's bereavement team has shown real dedication in helping their customers both financially and socially at one of the most vulnerable points of their life."

David Brindle, The Guardian's Public Services Editor, said: "Despite the increasingly tough climate for our public services, standards remain
extremely high and are very much worth celebrating. Since November 2007, the team in Motherwell has grown from 10 to 25 staff to meet demand, and they really should be praised for showing true staff engagement."

About the Awards

Now in their sixth year, the Guardian Public Services Awards, in partnership with Hays Specialist Recruitment, have become established as the leading celebration of excellence among organisations commissioning or providing services.

The awards fall into three main sections. Service Delivery comprises: Children and young people, Complex needs, Carers, families and communities,Care of older people, Housing and regeneration, and Transport and mobility. Innovation and Progress includes: Sustainability, Transformation, Customer service, Partnership working, Diversity and equality, and Frontline engagement. The Special Awards are: the Citizenship and volunteering award, the Guardian Public Servant of the Year award and the Overall Winner. Info: guardian.co.uk.

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