PayPal Customer Service

PayPal customer service

It's not always easy to find the customer service phone number and contact details for PayPal. Hopefull, we can help. Please help us keep our Customer Service Contacts current by letting us know if any information needs amending.

PayPal Customer Service Phone number:

888-221-1161

Hours of service:

4:00 am - 10:00 pm PST Monday to Friday
6:00 am - 8:00 pm PST, Saturday/Sunday

Alternate number:

888-879-8750

Email:

webform@paypal.com

Customer support:

https://www.paypal.com/us/webapps/helpcenter/helphub/home/

Website: (homepage)

http://www.paypal.com

Twitter PayPal:

https://twitter.com/PayPal

Facebook PayPal:

https://www.facebook.com/PayPal

Mailing address:

PayPal
P.O. Box 45950
Omaha, NE 68145
USA

Corporate address:

1840 Embarcadero Rd.
Palo Alto, CA 94303
USA

 

How to Contact PayPal Customer Service

If you're having a problem with Paypal, then you need to contact them by phone, email or via their website. Here is some advice based on our experience dealing with the company.

Issues like not having the right balance or not having the funds in your bank account after a week has passed are good reasons to contact them. You should also contact them if you have any issues with something that you ordered and paid forif it hasn't shown up at your home yet.

Check  their website for the frequently asked questions section before you try to contact them so you can see if you're able to take care of these things on your own. All you have to do on their site is click the support buttons and enter your question when prompted to. Try to simplify your question as much as possible. If you want to learn how to deal with a limited account, for instance, you'd just enter account limitation and search for the information. When all else fails, you have a couple of other ways to get in touch with them, so don't worry if you don't find your answers there.

You can also call them regarding general enquiries. Try using the numbers above or click on the support button and find the contact by phone link. If you are logged into your Paypal account you should be presented with a number and a one time code that you can use. It will link your call to your account so they can assist you faster. You may have to wait on hold if you call during peak hours, so try your call again if the prompt tells you they're experiencing long wait times and you're not able to wait.

You can also try to make contact by email as well using the support page. This method will get your question answered in a day or two. The only downside to this method is that you're going to have to deal with them sending you some kind of a template for an answer. A lot of the time they'll just send you a part of their frequently asked questions page and if that happens you're better off just calling them instead of trying again.

When you're not getting the service that you want then you need to ask to speak to a supervisor when you're on the phone with them. A lot of the time the person answering isn't going to be able to answer your questions very well. Your issue may be new to them and they'll try to tell you how to do something the wrong way. If you have tried what the customer service has said and it didn't work, call them up and try again. If that person doesn't know what they're doing either, ask them to transfer you to a supervisor and they should be able to.

Never answer emails that say something about needing your log in email or password. Paypal will never ask you these things, not even on the phone. A lot of clever people are out there and can craft an official looking email. Don't give out any identifying information unless you're logged into the Paypal site and you know that it's that site because in your browser it says "https://www.Paypal.com". Any other site could just be trying to trick you into giving them information.