Customer Service Events - CLOSED

Please note these events have taken place and are no longer open for attendance. To submit your event please contact us.

 

 

Customer World
October 25-27, 2010, Walt Disney World Swan & Dolphin Resort, Orlando, FL, USA

IIR presents CUSTOMER WORLD, the co-location of three unique customer-centric events under one roof. Where the Voice of Your Industry comes together to champion and celebrate CUSTOMERS 1ST.

1. NACCM: The North American Conference on Customer Management is an industry favorite. This flagship event attracts top customer-centric leaders in North America to share new and best practices for strengthening customer relationships. Content areas include customer-centric social media strategies, loyalty, customer experience, innovation, culture, engagement, leadership and more.

2. Linkage Strategies is the ONLY conference that measures the impact of customer strategy investments on the business' bottom line. So much feedback is gathered from customers, yet due to lack of integration, it remains unused. So much money is spent on the customer experience, yet few companies can actually measure each element and "link" customer
initiatives such as satisfaction and loyalty to financial gains. This conference takes that crucial step forward and shows attendees how to manage, measure, link and act on customer data.

3. Customer UNinterrupted focuses on the operational side of customer management featuring next-generation strategies for owning the customer experience across all channels. It dives deep into identifying the balance between cost containment and greater customer connectivity across all customer touchpoints. Conversations build on ideas for customer experience systems integration, self-service technologies, contact center efficiencies and leadership strategies for making it happen. You'll learn how to stay connected to your customers in the most proficient and relevant way.

EVENT CLOSED

 

THE NATIONAL CUSTOMER SERVICE AWARDS 2010
7th December 2010, The Grosvenor Hotel, London, UK

The National Customer Service Awards Returns! Who are the heroes in your organisation?

The National Customer Service Awards celebrate the effort and impact of excellent customer service on the customer and business.

Launched in 1999 the Awards promote excellence, best practice and innovation in customer service while highlighting its importance in today’s business climate. The range of awards categories recognise the most important customer service activities and are open to entries from a broad spectrum of organisations, from the private and public sector.

Any customer service professional can enter The National Customer Service Awards. And with this high profile programme a firm fixture in the UK business calendar, it's a great platform to get your efforts recognised.


 

EVENT CLOSED

 

Customer Experience Management in Telecoms
24-27th January 2011, Le Meridien, Piccadilly, London

Are you struggling to differentiate your CEM strategy?

If so, find out how your peers and competitors are doing it at the first telecoms specific Customer Experience Management Conference. At a time when every customer is key to maintaining your market share, learn how to develop, justify and leverage a differentiated customer experience management strategy to maximise your revenue.

Hear exclusive insights from 16 Operator Case Studies led by:

Peter Crayfourd, Orange FT Group
Lee Mostari, Everything Everywhere
Lars Diener-Kimmich, Swisscom Corporate Business
Steffen Weihrauch, Deutsche Telekom
José Manuel Pérez Prado, Telefónica Spain
Graham Webster, Telefónica Europe & Telefónica SA

PLUS: Don’t miss the pre-conference workshop led by Orange FT Group on how to develop an end-to-end CEM strategy.

CSM subscribers receive 10% discount. To take advantage of this special rate email debbie.young@iqpc.co.uk and quote priority code IGC_CSM_Web
 

EVENT CLOSED

 

2nd Annual Utility Customer Experience Management Conference
25-26 Jan 2011, New Orleans, LA, USA

Hear from more than 12 leading experts in Customer Experience Management at the marcus evans 2nd Annual Utility Customer Experience Management Conference.

Key Speakers Include:

- Calvin Butler, Senior Vice President, Human Resources at Exelon Corporation
- Barbara Porter, Vice President, Business Development at Nicor National
- Cheryl Bruner, Director, Customer Service & Marketing, E.ON U.S.
- Michelle Mattson, Director, Customer Experience at WE Energies
- Vern Gebhart, Vice President, Energy Delivery at Alliant Energy

Attending this Premier marcus evans Conference will Enable You to:

- Monitor and analyze the customer experience with WE Energies
- Develop strategies for building and maintaining customer relationships to achieve customer loyalty with Nicor National
- Cope with collection accounts in a down economy with Ameren US
- Improve the meter to case cycle through updated technology and options with LCEC

marcus evans invites Vice Presidents, Directors and Managers in Electric, Gas and Water companies with responsibilities in:

- Customer Service/Experience
- Customer Care (Contact) Centers
- Payments/Credit and Collections
- Revenue Assurance
- Customer Communications/Outreach


EVENT CLOSED

 

 

Free Online Event: Social Media for Customer Management Summit 2011

Unlocking CRM Opportunities from Your Social Media Strategy

Customer Management IQ presents the Social Media for Customer Management Summit 2011, a free online event designed to give you the expert’s edge in social CRM implementation. This event is comprised of 16 online sessions that will run two days a week from April 12 through May 5.

Presentation topics include (but are not limited to):

• Defining benchmarks for evaluating social CRM strategy.
• Optimizing ROI from social media.
• Using social CRM culture to recruit employees.
• Recovering from bad press and social media horror stories.
• Preparing for the future of social media.
• Analyzing how much of your budget should be dedicated to social CRM.

Social media is here to stay, and no CRM strategy will be effective if it does not recognize that reality. But, knowing social media’s necessity and being able to make the organizational and cultural changes needed to capitalize on its opportunities are very different things. These interactive sessions will expose you to the knowledge and tools needed to maximize your social CRM benefits.

EVENT CLOSED

KIOSK EUROPE EXPO 2011

24th-26th May 2011 Messe Essen, Germany

KIOSK EUROPE EXPO 2011 is the only truly Pan-European trade show in
Europe to exclusively offer information and advice on self-service
technology - essential knowledge to anyone responsible for a smooth,
efficient and affordable customer service. You really need to
understand the technologies behind today's self-service solutions if
you want to realise the full potential they have to offer.

EVENT CLOSED

 

6th Customer Experience and Retention

May 24-25, 2011, Boston, MA
ddrey@marcusevansch.com or 312-540-3000 Ext. 6583

By attending this highly successful 6th Annual event you will gain insight from industry leaders in customer experience and discuss these myriad challenges. By investigating the various strategies and programs for Customer Experience & Retention, attendees will leave the conference with a much stronger understanding of the hidden value of keeping customers happy and how to utilize frameworks, process, infrastructure and culture to better manage customer satisfaction and seize opportunity.

EVENT CLOSED

 

IQPC's CEM for Utilities Conference

May 24-25, 2011, Royal Palm Hotel, Miami, FL

View the event brochure

IQPC will be bringing together the top Customer Service executives of our nation's utility companies, with smart grid experts, software developers, IT professionals, and in-house counsel to discuss the latest challenges in developing CRM systems for utilities. Topics will include smart grid implementation and conservation programs, consumer motivation, demand response, corporate culture.

Session topics will include:

Why CEM Should Matter to Your Executive Management

Imagining the Future Utility Customer Relationship

Motivating Consumer Efficiency

Attendees will learn how to maximize their CEM programs to ensure a more customer-centric approach to improving customer service within the utilities industry.

Customer Service Manager contacts can receive 20% off the standard all access price. To receive your discount, mention the code CSMM3 when calling 1-212-885-2738.


EVENT CLOSED

Prepaid Cards and Mobile Payments 2011 Conference

June 20-22,2011, Denver CO

Taking PrePaid Cards and Mobile Payments To The Next Level Of Innovation And Profitability

A number of organizations are faced with demanding challenges in correlation to adapting to the continuous change within the world of prepaid cards. Significant developments concerning changes in regulations, new methodologies, and innovative technology has caused these very same companies to rethink their strategy and approach. As a prepaid leader, how do you effectively capitalize on these dynamic shifts in a familiar industry in order to take it to the next level?

The 5th Prepaid Cards and Mobile Payments conference will have a dual focus on prepaid cards and an exclusive co-located mobile payment day with the mobile commerce event to help you reach the next level. Book your seat today!

New Session topics will include:

The Next Level In Prepaid Cards: Integrating Card Benefits Into E-Commerce and Mobile Platforms

Staying Ahead Of The Game: Understanding Prepaid Regulatory & Compliance Trends To Advance Prepaid Card Strategy And Development

Maximizing The Value of Prepaid Cards Through Integrated Merchandising

What’s Next In Payments? Insight Into Driving Payment Innovation Through Mobile

EVENT CLOSED

 

 

2nd Mobile Commerce Conference

June 20-22,2011, Denver CO

The 2nd Mobile Commerce conference will showcase mobile commerce design and strategy, and will also incorporate dedicated discussions on mobile payments to help you stand out among the competition! Because the mobile technology market is rapidly growing, corporations need to offer these mobile services in order to remain competitive in this recovering economic landscape. This conference will showcase expert speakers who have found innovative “on the go” approaches and tools to stand out from the competition.

Speakers you cannot afford to miss:

Amit Shah, Director of Online Marketing, Mobile, and Social Media 1800flowers.com

John Kohler, Director of Hardware Marketing, Sony Computer Entertainment America, Playstation

Chad Summervill, Worldwide Corporate Marketing, Hewlett Packard (HP)

Bill Quinn, Senior Vice President of Merchandising, 24 Hour Fitness

Thomas Poole, Managing Vice President for Mobile and Emerging Channels, Capital One

Karen Webster, President, PYMNTS.com

EVENT CLOSED

 

 

Call Center Success Summit

FREE online summit, June 21 -June 30, 2011

Customer Management IQ is proud to present Call Center Success Summit, a FREE online summit where we invite you to join our faculty of industry-leaders in readying your call center strategy to achieve profitable customer interactions across multiple channels!

This 100% free, 100% online program begins on June 21 and concludes on June 30. If you can't attend during the scheduled times, don't worry-it
will also be available on-demand, at no extra cost, assuring you have no excuse for missing out on this free, unprecedented opportunity for
taking your call center strategy to the next level!

Presentation topics include (but are not limited to):

Unlocking Revenue and CRM Benefits from Your Contact Center

Opportunities Outside the Box - Capitalizing on Alternatives to the Traditional Contact Center

Aligning Contact Center Operations with Customer Demands

Leading Your Agents to Success in the Multi-Channel Contact Center

When Outsourcing Calls - Are External Contact Centers Still Your Best Bet For Efficiency?

The Call Center Success Summit puts contact center trends, best practices and strategies under a microscope that determines whether they can truly deliver customer loyalty and market share benefits AND whether they are the most efficient means of doing so.

Can you really afford not to know what really spurs contact center success in an era of increased competition and increased audience
demands?

We look forward to seeing you online!

EVENT CLOSED

 

The 2nd Mobile Payment China 2011 to be held this July in Shanghai

July 12-13 in Shanghai, China

Paving the way for the development of mobile payment industry

The 2nd Mobile Payment China 2011 will be held on July 12-13 in Shanghai, China. With the exclusive information and high-level delegates, the summit will definitely make a great difference in paving the way for the burgeoning mobile payment industry.

The 1st Mobile Payment China 2010 was a great success and attracted 120 delegates from mobile payment industry, 10% from mobile network operators, 9% from financial institutions, 12% from third-part payment providers, 18% from chip & card producers, 20% from solution providers and 8% from both software suppliers and services providers.

Against the backdrop of the fast-developing mobile payment industry in China, this year the event will again convene 150+ industry practitioners from global payment fraternities including policy-makers, mobile network operators, banks, third-part payment companies, solution providers, chip & handset manufacturers, software suppliers and advisors, etc.

The event is dedicated to establishing a dynamic platform for knowledge sharing, networking and collaboration. Embracing the two main subjects - User Experience and Cooperation for Mutual Benefit, the conference will be delivering the in-depth insights into the spotlight in terms of how to maximize the market recognition to pave the way for further development.

EVENT CLOSED

 

 

2nd Social Media for Customer Management Online Summit

July 18-August 10 - FREE Online event

Optimizing social media integration for customer management.

Due to the runaway success of our first Social Media for Customer Management Summit, CMIQ is proud to present the second installment of
Social CRM Online.

And with an exciting speaker faculty including social media end user experts from Verizon, Wells Fargo, Thomson Reuters, Time Warner Cable and Cisco, this exclusive online event is set to help translate the myths of social media into tangible benefits, and optimize your organization's cutting edge social CRM strategy. Be sure to register now for the industry's premiere and free online event!

Event overview: At our maiden event, we heard from leaders at cutting edge organizations such as Kodak, McDonald's, AT&T, Southwest
Airlines, Novell and SEGA. Speakers captivated audiences by addressing the real consequences and true benefits of Social CRM's impact on traditional customer management strategies.

And with active participation between speakers and our live audience, there was certainly no shortage of dialogue concerning the fall of traditional call center formats, in favor of social CRM.

Enter the 2nd Social Media for Customer Management Summit as your opportunity to build on the success of customer-centric social media strategy.

This 100% free and 100% online event begins July 18th and runs through August 10th.

EVENT CLOSED

 

2nd Pricing Strategy and Revenue Optimization Summit

July 25 - 27, 2011, Chicago, IL

Leveraging Dynamic Pricing Methodologies and Technologies to Elevate Pricing to the Next Level

IQPC’s 2nd Pricing Strategy and Revenue Optimization Summit in Chicago will provide takeaways from best-in-class companies to achieve the highest sustainable prices for the entire portfolio of products across all market segments and channels to rise above the competition.

The cross-industry speaker faculty of the 1st Pricing Strategy and Revenue Optimization Summit in Miami included the success stories of companies such as: Henry Schein Inc, DuPont, Biogenerics Inc, Johnson Controls Inc, Bayview Financial LP, Safeway, Aristocrat, Crown Bolt LLC, International Hotel Group, and many more. The 2nd Pricing Strategy and Revenue Optimization Summit in Chicago will expand upon the initial industry variety present by showcasing an even wider array of Strategic Pricing and Revenue Management experts that have made significant strides in particular within the B2B pricing space.

 

EVENT CLOSED

 

 

Contact Centre Operations

26-28 July 2011, Venue: Kuala Lumpur, Malaysia

Highlights:

Adapting your contact centre's structure and workforce management for greater efficiencies and cost savings, recruiting and retaining star performers by offering more enticing, non-monetary incentives.

Objective:

To unearth the winning formula to exceed expectations and demands of ever higher service standards, while addressing the challenges to continuously improve customer experience & call quality, effectively using customer intelligence and managing the evolving workforce demographics.

The event will play host to distinguished international and local speakers across the South-East Asia region. All of whom are from a wide range of industries such as McDonalds Malaysia, American Express, Air Asia, True Touch Co. Ltd Thailand and others.

 

EVENT CLOSED

 

Customer Experience Management in Telecoms Virtual Summit

August 9th - August 25th, 2011

How can you revolutionise your customer experience strategy and minimise customer churn?

The telecoms market is evolving rapidly and you need to tailor your customer offering to ensure that you're giving your customers exactly what they want. You need to focus on accurately identifying the needs of your precious customer base to deliver products and services that not only meet, but exceed, your customers' expectations to maximise the customer experience you provide.

Listen to exclusive case studies and insights from Virgin Media, Eircom, AT&T, Etislat and more at CEM in Telecoms Virtual Summit to find out how you can become a customer experience pioneer from the comfort of your own desk.

EVENT CLOSED

Customer Experience Management for Banking & Financial Services

12-13 Sep Main Conference | 14 Sep Workshops
Mayfair Conference Centre, London, UK

From Attrition To Advocacy: Boost Your Market Share By Improving Customer Loyalty And Retention in Banking & Financial Services

With attrition rates and a lack of confidence in consumer-facing financial services currently constituting THE biggest challenge and drive for change in the banking and financial services industry, achieving a clear and advanced strategy for creating loyalty and retaining existing customers will not only prevent your competitors from attracting your customers away from your business but will increase your consumer base and market share through advocacy.

Over the course of the 3 days you can hear from industry leaders and experts on key issues impacting the sector, including how Metro Bank is
embedding a culture of customer centricity, Barclays Corporate's example of operational excellence and customer experience, Nationwide's paradigm of consistency of experience across channels, and innovation form RBS and their customer-driven initiatives, to name a few.

Special Offer to Customer Service Manager visitors: quote CSM when registering to receive 15% off

EVENT CLOSED

 

 

7th Annual Customer Experience Management

September 19-21, 2011, San Francisco, CA

This conference will focus in on leading current practices within customer experience management practices that include feedback gathering, managing customer expectations, driving operational efficiencies in response to feedback, understanding and reporting measurements and driving an overall organizational customer focused culture that is supported by a growing department budget and enterprise-wide interest.

EVENT CLOSED

 

Service Quality Excellence

25-26 Sep 2011 - Location: venue to be confirmed, Dubai, UAE

Participants at this two-day conference will gain and sustain competitive advantages in understanding in-depth what customers perceive to be the key dimensions of service quality and what impacts the identified dimensions have on customers' behavioural intentions.

Participants would have the chance to explore insights to the drivers of customer satisfaction are explored which helps to specify measure, control and improve customer perceived service quality. Featuring a half-day workshop that provides a thorough understanding of service quality culture in your organisation thus helps in slowly building personal relationships with your customers thus fosters repeat business in your organisation. Book a seat and do not miss this opportunity to gain strategic insights and leadership strength to foster customer loyalty towards the company..

EVENT CLOSED

 

Experiential Marketing Conference

25-26 September 2011, Dubai

Experiential marketing provides the platform for an emotional 'pull' factor, the ignition which provides the impact on the consumer. By appealing on an emotional level by involving the sensory ability, the brand connection is made quickly and seamlessly. This is a radical approach which is globally implemented and ensures that businesses are able to attract and satisfy the expectations of the consumer.

In the Middle East, Saudi Arabia which is widely regarded as the largest and toughest market to penetrate is a prime concern for local and global organisations alike. Due to the very nature of experiential marketing, the physical presence of both genders in the same site is restricted due to compliance with religious beliefs and makes the practice of this concept difficult to implement.

To counter the challenge of market penetration however, web based experiential marketing is a potential 'escape route' where companies are able to create an online 'experience' which allows the customer to connect to the brand from another angle. This concept is a realm which is regarded as 'virtually untapped' in the Middle East and is a very significant theme for this event.

EVENT CLOSED

 

 

Service Quality Excellence

22nd & 23rd September 2011, 8.30am – 5.30pm, JW Marriott Hotel Mumbai, India

In a competitive market such as India, most products and services are becoming very similar that the only way to gain a competitive edge is to differentiate them through service quality excellence. As a result, an excellent and standard cohesive servicing plan used throughout the organisation will separate the company from its competition. The late '90s mantra of "show me the money" has morphed into "show me the value", reflecting a new focus by customers hungry for value in all its forms. The value placed on customer service is considered priceless.

Participants would have the chance to explore insights in improving quality of services which is crucial in differentiating one company from another. It is of utmost necessity to be receptive towards customers to leverage greater heights in service excellence. This forum will also stimulate discussions on actual experiences, explore innovative solutions to improve your service quality and what are the emerging trends and tools which are being used across industry.

EVENT CLOSED

 

Customer Experience Management in Telecoms

26 - 29th September 2011, Ramada Resort Aquaworld, Budapest

CSM members receive a 10% discount off the standard rate to attend!

Is customer experience at the top of your agenda? Attend Telecoms IQ’s Customer Experience Management in Telecoms event to hear how fellow telecoms operators are driving customer experience management to the heart of their business. Plus, learn how to develop and implement a customer-centric CEM strategy, effectively measure the customer experience and combat churn.

Download your CEM in Telecoms programme to find out more or visit the CEM website to download your exclusive articles and reports, including podcasts with BT Global Services and Orange FT Group! www.customerexperienceevent.com

Hear exclusive insights from Operator Case Studies led by * Orange FT Group * Deutsche Telekom * Telefónica O2 Slovakia * giffgaff * Telenor Serbia * Telekom Austria Group and many more!

To secure your exclusive CSM member 10% discount call + 44 (0) 20 7368 9300, email: telecoms@iqpc.co.uk or download your CEM in Telecoms programme. Please quote code: MP_CSM_CEM2_Web

EVENT CLOSED

 

6th Call Centre Week Canada

26-29 September 2001, Toronto, Canada

Learning comes in many shapes and styles. Times are changing and IQPC is also evolving by continuously enhancing learning delivery methods. Call Centre Week Canada will offer you the opportunity to:

Engage with your peers for problem solving and strategizing
Extract the most value and take home solutions from each and every session
Maximize the time you spend at the event
Enhance your professional development
Participate in an interactive learning experience
Network and form business contacts

... through session formats including:

Brainstorming sessions
Out of the box thinking
Panel session with audience participation
Peer-to-peer roundtable discussions.

All in addition to offering case studies, power points, workshops and brand new site tours!

Sign-up today for Call Centre Week Canada to think about old problems in new ways. Learn how to challenge today’s paradigms in order to achieve success.

EVENT CLOSED

 

CUSTOMER LOYALTY ASIA PROGRAMME & CRM 2011

27-28 September 2011, Ho Chi Minh City, Vietnam

NEOEDGE is proud to announce the return of CUSTOMER LOYALTY ASIA PROGRAMME & CRM for the year 2011.

This summit comes after a successful roll out of Neoedge's premier event in the year 2009 and 2010 and has been one of Neoedge's most sought after event.

We will be exploring in-depth insights of major domestic and international markets addressing the best strategies, approaches, techniques, innovations as well as the current and future market for loyalty and CRM in this ever changing market. This summit will also serve as a platform for all national, international and independent companies to network and share business ideas and experiences. 

 EVENT CLOSED

Loyalty World USA

October 17-20, Las Vegas, USA

Loyalty World USA is a three-day senior-level B2B conference for all B2C businesses - retail, travel, entertainment, banking, and more - seeking the best business strategies to maximize returns from customer retention and loyalty programs. The event will feature live debates, roundtable brainstorms, interactive panel discussions, speed networking, and a loyalty workshop.

For more information, please visit our website or call +1 646 619 1792.

 EVENT CLOSED

 

 

2nd Annual Quality and Process Excellence Forum 2011

18/10/2011 - 20/10/2011, Barcelona, Spain

Organized by: Fleming Europe

Quality and Process Excellence Forum 2011 is CPD certified meeting featuring interactive discussions and also including a workshop. The conference has a proven track record with 500 + top executives attending past Fleming Europe events thus making a series of Quality events successful at every occasion. Nine speakers from Forbes Global 500 companies will share their knowledge on how to improve internal processes and realize the full growth potential of every company. By joining this event you will learn from 8 different industry views on the topic and also access people with knowledge of best practices, processes and technology. The conference provides a venue for meeting key decision makers - CQO, VP, Global Head, Director level - and form new partnerships.

For more information please see:

 EVENT CLOSED

 

 

Field Service Interactive

October 18 - 20, 2011, Omni Mandalay Hotel, Dallas, TX

The leading service and support program on the West Coast has now blossomed into a bi-annual event. At Field Service Interactive (October 18 - 20, 2011, Omni Mandalay Hotel, Dallas, TX), service and support executives will have the opportunity to benchmark against best-in-class examples and results provided by leading manufacturers across a number of industries. Review your key strategic initiatives while planning for 2012.

Over 35 speakers will be ready to share their insight and successes. Tactical insight will be provided in the areas of:

* Transformational service operations
* Change Management
* Knowledge Management
* Mobility and Mobile Resources Management
* CRM
* Data Management
* Revamped Service Offerings
* e-Service
* Social Media
* Training and Career Development
* And much more!

Interactive discussions guarantee that you will bring back lessons learned that are specific to your needs.

Manufacturers get a 25% discount to attend with booking code 14253XZ342.

 

 EVENT CLOSED

 

 

Transforming Customer Contact in Public Services Conference

Friday, 21 October 2011, Central London

Capita's well established Transforming Customer Contact in Public Services Conference equips delegates with the skills and knowledge to overcome the challenges of providing multiple contact channels and improving workforce performance whilst delivering the best customer service with limited resources.

Budgetary restrictions and customer expectations are demanding that public services provide multi channel, self-service contact for citizens. This conference prepares delegates by exploring infrastructure support, staff readiness and successful implementation of digital channels.

Chair: Jo Causon, Chief Executive Institute of Customer Service

Keynote Address: Chris Chant, Interim Executive Director, Digital Government Cabinet Office

Speakers include: Roger Donald, Associate Director of Multi Channel NHS Direct, Carol Cutler, Director of Business Transformation and Customer Service, Harrow Council.

EVENT CLOSED

 

 

2nd Annual Quality and Process Excellence Forum 2011

18/10/2011 - 20/10/2011, Barcelona, Spain

Organized by: Fleming Europe

Quality and Process Excellence Forum 2011 is CPD certified meeting featuring interactive discussions and also including a workshop. The conference has a proven track record with 500 + top executives attending past Fleming Europe events thus making a series of Quality events successful at every occasion. Nine speakers from Forbes Global 500 companies will share their knowledge on how to improve internal processes and realize the full growth potential of every company. By joining this event you will learn from 8 different industry views on the topic and also access people with knowledge of best practices, processes and technology. The conference provides a venue for meeting key decision makers - CQO, VP, Global Head, Director level - and form new partnerships.

EVENT CLOSED

 

Customer Experience Strategies Summit

8th - 9th November, 2011, Old Mill Inn & Spa, Toronto, Canada

Source practical strategies from leading blue chip and Fortune 500 companies on how you can succeed online, in the contact centre and across the multitude of touch-points.

This event will show you how to establish customer experience excellence as a core business strategy. Bring together all departments to boost your reputation and increase customer retention. Exceed your customers' expectations, stand out from your competition and drive new sales!

Take away key strategies from these top award winners across leading industries in North America! There is an urgent need for change in both public and private organizations in putting citizens and customers first. This is a time of incredible change in the customer experience arena; you do not want to be behind the curve!

EVENT CLOSED

 

 

 

 

 

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