CSM - customer service news, resources and community

e-magazine for Customer Service Professionals

About CSM . Newsletter . Advertise . Site map . Contact us
customer service news events articles topics jobs forum directory

Orange and TalkTalk Voted Worst for Customer Service

Posted 7th July 2007

United Kingdom -- Customers have voted Orange and TalkTalk the worst UK broadband providers for customer service, according to a survey by uSwitch.com.

Consumers placed 'free' broadband provider Orange at the bottom of the rankings. More than 35 per cent of its customers said they were not satisfied with their broadband service.

Plusnet came top of the broadband rankings with more than three-quarters of customers satisfied with its services, followed by AOL, Sky and Virgin Media both with 76 per cent customer satisfaction rates.

uSwitch.com questioned 10,500 UK residents in it's annual survey. 

Copyright Customer Service Manager (CSM)   2004-2006. All Rights Reserved.