Oracle Increases Functionality of CRM On Demand Software

26th February 2009

USA: Oracle has strengthened its suite of software-as-a-service customer relationship management (CRM) tools by adding five new applications designed to improve customer satisfaction and lower costs.

New applications included in Oracle CRM On Demand Release 16 are:

- Oracle Self-Service E-Billing On Demand
- Oracle Sales Library
- Oracle CRM On Demand Deal Management
- Oracle CRM On Demand Enterprise Disaster Recovery
- Oracle AIA integration (Oracle CRM On Demand JD Edwards EnterpriseOne)

Oracle Senior Vice President of CRM Anthony Lye said:

“These latest products are exemplary and demonstrate how Oracle innovates to deliver an unrivalled, complete CRM experience for maximum business value and benefits.” “Oracle combines the resources, experience and vision to offer organizations across the board with the flexibility and options that positively impact business results at every customer touch point.”