Office Depot Named Finalist in Stevie Awards
USA - Competition recognizes service excellence
Office Depot has announced that it has been named a finalist in the sixth annual Stevie(R) Awards for Sales & Customer Service.
The international competition recognizes excellence in
disciplines that are crucial to business success, and honors the
accomplishments of sales, customer service, and call/contact
center professionals worldwide.
Office Depot is a finalist in the following five categories:
- Sales Support Team of the Year: An innovative Sales Support
Team helps Office Depot's sales force improve productivity.
- Front-Line Customer Service Team of the Year -- All Other
Industries: Office Depot deploys proactive web chat and email
support.
- Contact Center of the Year (Over 100 Seats): Office Depot's
Work at Home Call Center.
- Best Use of Technology in Customer Service -- All Other
Industries: Office Depot utilizes technology to deliver
breakthrough performance.
- Customer Service Complaints Team of the Year: Office Depot's
Customer Relations Team skillfully handles the Company's most
difficult service challenges.
Tim McGrath, Vice President of Customer Service for Office
Depot, said:
"Being named a finalist in five categories is a testament to
Office Depot's commitment to customer focus, which is one of our
core values. We help our customers succeed in business by
listening to their needs and delivering on our promises."
More than 1,000 entries from organizations of all sizes and in
virtually every industry were submitted to this year's
competition, which has 27 categories for customer service. More
than 100 members of seven specialized judging committees will
determine Stevie(R) Award placements from among the finalists.
Finalists were chosen by business professionals worldwide
during preliminary judging. The sixth annual Stevie(R) Awards
for Sales & Customer Service will be presented at a gala banquet
event in Las Vegas in late-February.
Office Depot won a Stevie(R) Award in 2009 for "Customer Service
Team of the Year - Recovery," which recognized excellence in the
handling and resolving of customer issues, and in 2004 for
"Capturing the Customer Experience," which recognized the
process of utilizing the Voice of the Customer for process
improvement.
About Office Depot
Office Depot is Taking Care of Business for millions of
customers around the globe. For the local corner store as well
as Fortune 500 companies, Office Depot provides supplies and
services to its customers through 1,656 worldwide retail stores,
a dedicated sales force, top-rated catalogs and global
e-commerce operations. The Company provides more office supplies
and services to more customers in more countries than any other
company, and currently sells to customers directly or through
affiliates in 58 countries. Info:
www.officedepot.com.
About The Stevie(R) Awards
The Stevie(R) Awards are conferred in four programs: The
American Business Awards, The International Business Awards, the
Stevie(R) Awards for Women in Business, and the Stevie(R) Awards
for Sales & Customer Service. Honoring organizations of all
types and sizes and the people behind them, the Stevies
recognize outstanding performances in the workplace worldwide.
Learn more about the Stevie(R) Awards at
http://www.stevieawards.com, and follow the Stevie(R) Awards
on Twitter @TheStevieAwards.
Source:
www.officedepot.com.
