O2 Top Broadband Provider for Customer Satisfaction
United Kingdom: According to the latest JD Power and Associates, UK mobile broadband
internet service provider, O2 provides the best customer satisfaction in UK.
The mobile phone company was measured on performance and
reliability, billing, cost, customer service, technical support
and offerings and promotions.
O2 achieved a score of 767 and 712 out of a possible 1,000 for
its fixed and mobile broadband services respectively.
Sky claimed the second spot in the fixed broadband rankings with
a score of 706, followed by Virgin Media with 672. T-Mobile took
second spot in the mobile broadband rankings with a score of
683, with Vodafone ranking third with 655.
Stuart Crawford-Browne, senior manager at JD Power and
Associates said:
"Among customers, the proportion of complaints compared with
general inquiries declined to 40 per cent in 2008 from 52 per
cent in 2007, suggesting that ISPs have been working hard to
improve their infrastructure".
"While it appears that service levels for fixed broadband are
improving, the differences in satisfaction between the leading
ISPs and other competitors indicate that some providers need to
do more to retain their customers, who are hunting for value and
quality service in tough economic times."
