NICE Systems Host Customer Experience Seminars

NICE Systems Ltd. has announced that it will host a series of Business Solutions seminars aimed at providing insights about the latest trends and innovations in contact center operations.

Entitled: 'Improving Customer Experience at the Moment of Truth, While Increasing Contact Center Profitability,' the half-day seminars will take place in various cities across France, Germany, the Netherlands, Russia, Spain, South Africa, and the UK.

They are targeted at senior executives who are charged with improving customer experience while ensuring contact center operational efficiency.

The NICE seminars will provide an opportunity to discover practical solutions for addressing the central challenges relating to the issues below:

Improving Customer Experience

Today’s customers demand service when and how it is most convenient for them - by phone or in person, on the Web, via self-service or chat. Offering multi-channel customer service has become a must for the modern contact center. Yet, it complicates the already broad array of ongoing, multifaceted interactions and transactions between customers and organizations. Organizations must overcome the difficultly providing a consistent and compelling customer experience across all communication channels.

Operational Efficiency

Contact centers are generally regarded as cost centers, which must be managed, while at the same time looking for opportunities for revenue generation. The huge number of interactions that they are expected to process creates an operational strain, meaning that any sudden increase in volume often translates directly into higher operational costs. Similarly, ineffective and inefficient call handling practices exacerbate that problem resulting in increased call handling time and costs across the board.

Ofer Mosseri, Head of Marketing for NICE EMEA said:

"We are excited to launch this seminar series, at which customers will get a first-hand view of NICE's innovative solutions and will be able to share best practices for managing the balancing act between operational efficiency and improving the customer experience."

NICE will also be holding a series of NICE Knowledge Exchange events including seminars and online webinars covering topics from workforce management, through to advanced quality management, interaction analytics and real-time process optimization solutions.

The events are open to end-users of NICE IEX Workforce Management and Quality Management solutions, part of the NICE SmartCenter suite, and are free of charge. 

About NICE Systems

NICE Enterprise Offerings addresses the needs of customer-centric businesses with intent-based solutions. Driven by real-time, cross-channel analytics, NICE provides solutions for increasing revenue, enhancing customer experience, improving regulatory compliance, and optimizing contact center and back office operations. NICE Enterprise solutions are implemented by contact centers of all sizes, branches, trading floors and back offices.

NICE Systems is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. Info: https://www.nice.com/summit/EMEA_events/.
 

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