New Customer Services Manager for Autoglass

In her new role Sharon will be managing the customer service team that looks after customer complaints to ensure all issues are dealt with quickly, professionally and as effectively as possible.

This is a key move for the company, which says it is committed to delivering a world class service for all of its customers, including corporate partners in both the insurance and fleet sectors.

Sharon joins Autoglass following a successful career in customer service of more than a decade.

During her last role at InBev UK, Sharon successfully managed teams ranging from four to 23 members, providing an excellent service for consumers.

Sharon Marler explains: "Customer service is about positive behaviour, successful interaction and effective communication. Although Autoglass is proud to highlight its excellent service; we also recognise the importance of caring for customers where a situation is not solved as quickly as it should be. I am delighted to be joining the team and I'm looking forward to working with our customers to ensure their experience with us, whatever the issue, ends in a positive way."

Nigel Doggett, managing director at Autoglass says: "Sharon brings to the role a wealth of experience in successful team management. Her passion for providing excellent service will help us to develop and improve on the highly professional service we already deliver to all our customers, including insurance and fleet. I am delighted to welcome her to the company and wish her continued success in her career here at Autoglass."

Autoglass is the UK's leading vehicle glass repair and replacement service, with 108 branches nationwide, 1,300 mobile service units and serving more than 1.5 million customers every year. Info: Tel. (UK) 0800 36 36 36. http://www.autoglass.co.uk.

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