Need Help Finding Your Mail? Ask Sarah
United Kingdom -- Royal Mail's new online customer service solution, Ask Sarah has cut the number of email enquiries by 50 percent since it was launched in June this year.
The self-service system powered by Transversal helps 4.5 million
monthly web visitors get immediate answers - resulting in
reduced costs of handling queries by email and telephone.
Digital operations manager at the Royal Mail, Stephen Mitchell
said: 'As more and more of our customers interact with us
online, we needed a self-service system that provided the levels
of support they needed in a professional yet friendly form that
avoided the hard sell.'
'By working with Transversal we've been able to introduce Ask
Sarah, providing an easy to use, approachable way for getting
immediate answers to question.
