Winners Announced for the National Customer Service Awards 2008

Held at the Grosvenor House Hotel, Park Lane, London, the industry celebrated the successes and achievements of many individuals, teams and organisations in customer service.

The 28 categories recognised the winners as championing a variety of customer service activities:

Back Office Customer Service Team of the Year - Sponsored by Ventura

Metropolitan Police Catering Special Events

Metropolitan Police

Best Use of Technology in Customer Service - Sponsored by Capita

Tickets by Text

Chiltern Railways

Customer Service Award for Field Service Management - Sponsored by Service Management

National Service Team

JLA

Customer Service Complaints Team of the Year - Sponsored by CDC Respond

Service Support Complaints

O2

Customer Service Contact Centre of the Year (over 100 seats) - Sponsored by Sabio

Customer Services - Experience Delivery Team

RS Components

Customer Service Contact Centre of the Year (up to 100 seats) - Sponsored by British Gas

Coloplast

Customer Service Contact Centre Professional of the Year - Sponsored by Vodafone

Elaine Bridge

Royal Mail

Customer Service Leader of the Year - Sponsored by Bradford & Bingley

Vernon Barker

First TransPennine Express

Customer Service Management Team of the Year - Sponsored by Customer Strategy

National RSQM's

Royal Bank of Scotland

Customer Service Manager of the Year - Sponsored by Royal Bank of Scotland

Omar Malleck-Amode

Vodafone

Customer Service Newcomer of the Year - Sponsored by Royal Mail

Andrew Hart

Norwich Union

Customer Service Training Team of the Year - Sponsored by CCF

Roadmap Navigators

Butlins

e-Commerce Customer Service Award - Sponsored by Oracle

Swiftcover.com

Front-line Customer Service Team of the Year - Sponsored by Honda (UK)

Enfield Crematorium

London Borough of Haringey

The ICS Front-Line Customer Service Professional of the Year - Sponsored by O2

South West Trains

The SOCAP Award for Innovation in Customer Service - Sponsored by Scottish Development International

The True Lovers Knot

The WOW! Award - Sponsored by The WOW! Awards

Legoland Windsor Park

Young Customer Service Professional of the Year - Sponsored by Sainsbury's

Lauren Mitchell

Experian

Lifetime Achievement Award - Sponsored by Barclaycard Business

Jill Jones

Thames Water

Customer Service Team of the Year - Airlines, Transport & Distribution - Sponsored by The Chartered Institute of Logistics & Transport (CILT)

Customer Service Terminals

Eurostar (UK)

Customer Service Team of the Year - Financial Services - Sponsored by Fujitsu

Bolton Branch

NatWest

Customer Service Team of the Year - General Companies - Sponsored by Institute of Customer Service

Customer Service

Abel & Cole

Customer Service Team of the Year - IT & Telecommunications - Sponsored by Dell

Customer Excellence Team

Active Digital

Customer Service Team of the Year - Leisure & Tourism - Sponsored by North Star Consultancy

WWFC Stewarding Team

Wycombe Wanderers Football Club

Customer Service Team of the Year - Public Services & Education - Sponsored by City & Guilds

Citizen First Contact

Merseyside Police

Customer Service Team of the Year - Recovery Situation - Sponsored by Forever Living Products

Customer Care & Communications

Carnival UK

Customer Service Team of the Year - Retail - Sponsored by Retail Performance Specialists (RPS)

Peach Pubs

The Peach Pub Company

The Huthwaite International, Customer Service Team of the Year - Sponsored by Huthwaite International

Customer Service

Abel & Cole

About National Customer Service Awards

The National Customer Service Awards programme was launched in 1999. The Awards promote excellence, best practice, and innovation in customer service and highlight its importance in today's business climate. The range of awards categories recognise the most important customer service activities and are open to entries from the whole industry spectrum, commerce and the public sector. For further information go to www.customerserviceawards.com.

Read our review of the National Customer Service Awards here.
 

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