Morgan Sindall Receives Putting the Customer First Award
United Kingdom - Morgan Sindall is the first national construction company in the UK to receive the Putting the Customer First award
Danny Murray, Morgan Sindall managing director of Construction North, pictured centre, receiving the Putting the Customer First accolade from Samantha Bennett, left, and Katherine Humphreys, right, both from Customer First
Morgan Sindall is celebrating after becoming the first
national construction company in the UK to receive an award
which recognises exceptional customer service.
The company has scooped the Putting the Customer First accolade
– the National Standard for Customer Service.
The award, presented to Danny Murray, Morgan Sindall managing
director of Construction North, demonstrates Morgan Sindall’s
proven ability to achieve and maintain an outstanding level of
customer service.
Mr. Murray said:
"We are delighted to be officially recognised as a Customer
First organisation as we are committed to putting our customers
first on all of our projects and we are thrilled that this
essence of our business has been highlighted.
"We are constantly looking at ways to ensure our services are
tailored to meet the specific needs of our customers, which is
why we created the new Morgan Sindall brand earlier this year.
The new business brings together all our expertise in
construction and infrastructure so we can be the best at meeting
customers’ construction needs in a seamless approach.
"I would like to pay tribute to our talented and dedicated
staff. They deserve enormous credit for this award. It is
important to us that customers feel they have received an
exceptional service from Morgan Sindall and we will continue to
make them our top priority."
Morgan Sindall was assessed independently by Quantum Assessment
Services on three key areas of focus – Building Customer
Relationships, Maximising Market Awareness and Developing Your
People.
Customer First UK chief executive, Frea O’Brien, said:
"We’re delighted that a major national construction business
such as Morgan Sindall has gained accreditation. It is further
evidence that, as the property sector emerges from recession,
Putting The Customer First is becoming a ‘must-have’ quality
standard in the industry and customer service will become
decisive in winning new business through word-of-mouth
recommendation."
About Morgan Sindall
Morgan Sindall is a UK construction, infrastructure and design business with a national network of local offices. The company employs over 4,800 people who work for private and public sector customers on projects from £50,000 to over £500 million. Activities range from small works and repair and maintenance, to the design and delivery of complex construction and engineering projects where they able to provide specialist tunnelling, utilities, building, civil engineering and mechanical and electrical services.
About Customer First
Customer First UK is the awarding body for Putting the Customer
First® - the National Standard for Customer Service. Established
in 2004, its aim is to raise the quality of service delivery to
customers by ensuring that organisations are assessed against,
developed and supported to achieve the Customer First Standard.
Made up of 30 Statements, the Standard focuses on three key
areas; Building Customer Relationships, Maximising Market
Awareness and Developing your People. In order to achieve
Customer First, an organisation must fully meet all 30
Statements and retains this compliant position for two years.
The Standard has been achieved by hundreds of organisations in
both the public and private sectors nationwide.
www.customerfirst.org.
