Mobile Device Management Cuts Call Time
USA - Next generation of ActiveCare for mobile service providers launched
InnoPath Software, a leader in Over-The-Air (OTA) customer care
for mobile devices has announced their next-gen Mobile Device
Management (MDM) platform.
It is essentially Tech Support 2.0 for every smartphone on the
market, including Android, iPhone, Blackberry, etc.
The technology is already being deployed in Tier-1 networks
in North America, including AT&T, Verizon, T-Mobile, and Tata.
InnoPath say this will completely transform the current customer
care experience and will be responsible for customer support
calls lasting 5 minutes vs. 30 minutes, saving operators
millions of dollars annually.
