by Kimberly J. McCloskey
Think about how many people you come into contact with on a
Now think about how many of them will remember you later in a
favorable light. A few? Lots? All? This may be something you
don't think about often, but wouldn't you like for everyone you
encounter every single day to have positive thoughts about you
later? I sure do! For those of us in business our interactions
with people can lead to good or bad publicity, so remember these
four simple steps to make each encounter an enjoyable one.
When we meet someone for the first time or the fiftieth time -
smile. A smile conveys that we're happy to see them. A smile is
an unspoken form of encouragement (which we all crave) and
smiles are contagious. They help people relax from whatever
stresses they might be experiencing, at least for a few moments,
and that by itself will make you memorable.
Learn a persons name and remember it
Our names are valuable and unique to each of us, so it stands to
reason it makes people feel important when we address them by
name, whether it's from memory or just reading it from their
name badge. Don't mispronounce a person's name because on some
level they will take it as a personal insult. Ask them to repeat
it (or spell it) if it's unusual. The more difficult the name
is, the more reason we should say it correctly.
Be sincere and make a positive statement about something they
are wearing or working on or proud of or interested in. It makes
people smile and feel good about themselves. Doing this also
shows that you have taken notice of them and are interested in
them and this too makes people feel important.
Paying attention to someone as they speak is akin to giving them
a high compliment. It says we are interested in them and what
they are saying. Ask questions that they will enjoy answering.
If we show a genuine interest in a person they will
automatically like us on some level. .
About the Author
(c) 2009 Virtual Assistant (VA) Kimberly McCloskey of
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