Logicalis Recognized by Cisco for Excellence in Customer Satisfaction
USA - Logicalis achieve Customer Satisfaction Excellence Gold Star from Cisco
Logicalis, an international provider of integrated information and communications technology (ICT) solutions and services has achieved a Customer Satisfaction Excellence Gold Star from Cisco.
This designation recognizes Logicalis for delivering
outstanding customer service to customers in the United
States.
Logicalis is in the enviable position of having earned this
distinction multiple times.
"Achieving this level of customer satisfaction is a
direct reflection on the breadth and depth of our ability
both in terms of solution design and Cisco product knowledge
and implementation," said Bob Hankins, Vice President, Cisco
Solutions, for Logicalis.
"It’s an honor to have our customers voice their positive opinion of Logicalis, and a distinction that clearly indicates to prospective customers that Logicalis is a best-of-breed Cisco solution partner" he added.
Edison Peres, senior vice president of the worldwide
channels go-to-market group at Cisco, said:
"Customer service is a cornerstone of the Cisco Resale
Channel Program. We are pleased to recognize and
congratulate Logicalis for achieving outstanding customer
satisfaction."
Cisco measures the customer satisfaction levels achieved by
its Gold, Silver, and Premier Certified partners based on
regional target goals, providing a weighted average of a
partner's pre- and post-sales support over a rolling
12-month period.
Partners that achieve outstanding customer satisfaction
are awarded the Customer Satisfaction Excellence Gold Star
and can be found using the advanced search menu in the Cisco
Partner Locator.
The Cisco Resale Channel Program provides a framework for
partners to build the sales, technical, and Cisco Lifecycle
Services skills required to deliver Cisco solutions to end
customers. Through the program's specializations and
certifications, Cisco recognizes a partner's expertise in
deploying solutions based on Cisco advanced technologies and
services.
Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post sales support capabilities - critical factors in choosing a trusted partner.
About Logicalis
Logicalis is an international provider of integrated information
and communications technology (ICT) solutions and services
founded on a superior breadth of knowledge and expertise in
communications & collaboration; data center; and professional
and managed service Info:
www.us.logicalis.com.
