Limo Company Drives up Customer Ratings
USA - First LA Limo's focus on customer service pays off
First LA Limo announced this week the release of an industry magazine’s quarterly ratings for LA limo companies.
Bobby Rezapour of First LA Limo is happy to note that the
company is among the top in the industry.
“Our ratings have risen this quarter in all areas,” said Mr.
Rezapour.
The ratings are based on customer response and evaluate value
for price, punctuality, customer service and vehicle comfort and
safety.
According to Mr. Rezapour, First LA Limo has been focusing on
improving its ratings in time for the publication of this
quarter’s evaluations.
Mr. Rezapour added: “This is one of the most important ratings
in the industry. To improve our services to customers, we’ve
been e-mailing them questionnaires. They’ve had superb
insights.”
One area of improvement for First LA Limo is punctuality. “As
everyone who has ever stepped foot into LA knows, traffic is a
beast - no, the beast,” commented Mr. Rezapour. “For years, we
have bent over backwards to pick our clients up on time, and we
have done so successfully.”
However, Mr. Rezapour notes that customers oftentimes
underestimate the time it would take them to get to events. As a
result, they used to late. Mr. Rezapour explains that to solve
this problem, First LA Limo invested in traffic-tracking
software.
“When a client tells us when they want us to pick them up and
when they want to arrive at the event, we input the information
into the software and let the clients know whether their
preferences are feasible“. “Clients are really pleased to see
we’re making this effort to help them get to their events on
time,” said Mr. Rezapour. “They appreciate that we aren’t just
shrugging our shoulders and using traffic as an excuse. We found
ways to correct the problem.”
According to mr. Rezapour, many companies fear the release of
quarterly ratings. “Sometimes we see feedback that we don’t
really like,” he says. “But we at First LA Limo see it as
constructive criticism. Finding a way to improve our services
can be a challenge, especially when some factors, like traffic,
are out of our control. That’s what makes this business so fun.”
First LA Limo is continuing to focusing on customer service.
“Our ratings are stellar in that area, but we want to take our
turnaround time to the next level.”
Info: www.i-newswire.com / www.beverlyhillslimousineonline.com.
