KenCall nominated for Call Centre of the Year award
United Kingdom - KenCall set to gain another
impressive win in call centre outsourcing
The CCF European Call Center Awards judges' panel has nominated
KenCall, Kenya's most successful contact centre as a finalist
for the Non
European Call Centre of the Year award category.
The awards ceremony will be held in September 22, 2009 at the
Hilton Birmingham Metropole in the UK. This is the second time
that KenCall is being shortlisted having won last year under the
same category. The competitors that KenCall will contend with
for this year's award are: 24/7Customer, India, Intelenet Global
Services, India, Ken Tech Data, Nairobi, Logica, Inda and
Telkom, Centurion, South Africa.
The CCF European Call Centre Awards recognise industry best
practice,
and there are some twenty different categories ranging from Best
Use of
Technology and Best Multimedia Strategy to the European Call
Centre of
the Year and CCF Industry Champion awards. Last year's winners
included organisations such as beCogent, British Gas, Capita,
Homeserve and Lloyds TSB.
Speaking after winning the award last year, Nik Nesbitt, CEO
KenCall
commented.
"It was an absolutely incredible feeling getting off the plane
from
London in Nairobi knowing that we were bringing home to Kenya
our team's award for the best non-European Call centre. Winning
the award has completely boosted our self confidence, given us
that extra bounce in our step and raised the roof on just how
high we believe we can soar.
It's simply great. We are ready to go!"
The awards ceremony is a reputable and prestigious event where
business leaders from all over the world meet and network. This
undoubtedly creates an important opportunity for business
leaders to know who the players are in different fields and
locations and how well they are doing for the purposes of
economic partnerships. Commenting about the overall planning and
execution of the awards last year many participants and
attending delegates felt that the event was well executed and
left looking forward to this year's event.
The process of nomination for hopeful organizations has been
highlighted as a motivating factor for facilitation of internal
reviews on how companies carry out their mandates and also
continuously improve their functions.
Emerging the winner brings both reputation and commercial
benefits to
the winning organization. Because as an international event, the
award
ceremony hosts many business leaders from all over the world
thus
providing the platform for a company like KenCall to increase
its
international profile and create an incredible reputation which
could
lead to many business opportunities.
KenCall is looking to win the Non European Call center Award a
second
time and Nik is confident that this can be done. Speaking about
the
nomination he said.
'We are very pleased to be considered for this year's CCF's Non
European Call Centre award, which stands as a tribute to our
outstanding performance in the European Call Centre community.
It is a reflection of our strong determination to be a global
company, and the continuous effort we have invested in the
European market which is exactly what KenCall is aiming to do -
assist companies across the globe to provide the very best
experience to their customers.'
KenCall has developed a prestigious and growing client base
within East Africa over a four year period and built a proven
track record of success, which it is currently using as a
platform to launch its next strategic growth phase to compete at
a world class level and further penetrate the UK outsourcing
market.
