Insurance Agents Recognized for Customer Service

More than 2,130 licensed American Family Insurance agents throughout 19 states in which the company operates have been recognized for customer service excellence under the J.D. Power and Associates Distinguished Insurance Agency Program. This distinction acknowledges a strong commitment by American Family agents to provide outstanding service to their customers.

The service excellence distinction for each agent was determined through a two-part evaluation process; a customer satisfaction survey and an agency review.

First, agents must receive customer satisfaction survey scores in the top 20 percent of all agencies nationwide, as established by the J.D. Power and Associates annual auto and homeowners insurance satisfaction studies.

These high-scoring agents must also pass an agency review based on five best-practice areas: personal insurance reviews; claims handling; positive customer contact; responsiveness; and office environment.

Jeremy Bowler, senior director of the insurance practice at J.D. Power and Associates, said:

"American Family agents who have earned this distinction demonstrate strength in handling each and every customer request promptly, efficiently and with professionalism. In turn, this helps generate higher renewal rates and referrals creating an advantageous cycle that benefits customers, the agency and the insurer."

"Industry-leading service is our standard across the board," said Jack Salzwedel, American Family president. "Almost two-thirds of American Family agents made the commitment to achieving this award, and that speaks volumes about their dedication to our customers."

Agents that meet the qualification standards based on these criteria are eligible to be recognized as a Distinguished Insurance Agency under the J.D. Power and Associates program.

Insurance companies throughout the nation are eligible for the J.D. Power and Associates Distinguished Insurance Agency Program. Distinction is valid for one year, after which the insurance company may reapply for this recognition.

About J.D. Power and Associates
 

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. Info: www.jdpower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
 

About The McGraw-Hill Companies
 

Founded in 1888, The McGraw-Hill Companies is a leading global financial information and education company that helps professionals and students succeed in the Knowledge Economy. With leading brands including Standard & Poor's, McGraw-Hill Education, Platts energy information services and J.D. Power and Associates, the Corporation has approximately 21,000 employees with more than 280 offices in 40 countries. Sales in 2010 were $6.2 billion. Info: www.mcgraw-hill.com.

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