Welcome to CSM - the magazine & community for customer service professionals
Find out how bending the rules is sometimes necessary to provide excellent customer service..
What if your internal customers had a choice about doing business with you? Would they?
Errol identifies some key ingredients for successfully managing the customer experience..
How to avoid the pitfalls when developing and implementing your customer experience strategy..
How to ensure you offer the kind of excellent service that your customers truly deserve..
Employee empowerment is defined as allowing employees to make fast decisions—on the spot—in favor of the customer..
Here are some ways to handle the most difficult clients..
I think we can all agree that customer loyalty is essential for a successful business. Here are my top 10 tips for success..
The LAAF model is an effective, easy-to-follow, step-by-step approach to dealing with customer complaints..
As anyone who has worked in customer service can tell you, a customer service job can be highly stressful. If this stress gets out of hand it can have many negative effects.
A customer should receive the same level of service no matter who is the individual service provider..