EDITOR'S PICKS

7 Tips for Delivering Customer Service Excellence by Ian Miller Can your company or organization really deliver excellence? Now is the time to try..	What Is Customer Service? by Errol Allen Errol gives us his definition of customer service and explains how to create great customer experiences.
Earning a Return on Your Customer Relationship Fund by George F. Brown Jnr. A revealing case study that delivers quite a troubling message from a major customer..	10 Ways to Make Customer Service Your Differentiator by Adam Joseph In these highly competitive times, here are some ways you can stand out from the crowd with unforgettable service..
Top 4 Customer Service Myths by John Tschohl Some myths that may be stopping your customers from being loyal to you for life..	3 Steps to a Great Customer Service Experience by Kristina Evey Kristina Evey examines some of the difficulties faced when providing excellent service—and how to overcome them..

RECENT ARTICLES

Top Ten Customer Service Strategies
Heading in the right direction is essential in these turbulent times..
 

Action Ideas to Deal With Difficult Customers
Five action ideas that deal with the customers' human needs..
 

7 Tips For Advanced Customer Satisfaction and Retention
Brandon offers his top tips for providing advanced customer service and retaining clients..

101 Inspirational Customer Service Quotes
Looking for a little inspiration? Look no further..
 

More articles..
 

LATEST NEWS

Brandon Read Recognized as Top Performing Apprentice
NewVoiceMedia apprentice picks up award at House of Lords

LRS Survey Software Helps Managers Respond to Service Issues
New app provides quick feedback to a manager's mobile device

SYNETY Integrates CloudCall Application with GoldMine CRM
Software supports more efficient customer interaction

2013 Best Practice Customer Operations Guide Out Now
'Putting People First' published by Professional Planning Forum

Ombudsman Services Selects Cloud-based Contact Center
Intelecom management portal replaces telephony system

Voice of the Customer Pioneers to Share Feedback
Confirmit Community Conference dates announced

Powerdial Services To Deploy SmartVoice Viewpoint
Software will improve customer service via feedback

Call Center Musical Boost for City of Culture
Firstsource Solutions employees' talent recognized

Banks Warned Not to Ignore Social Media
Changing customer needs present opportunities

Sabio to Deliver Contact Center Skills and Technology Training
Focus will be on Avaya, Verint and Nuance technologies

Walmart Ranked Lowest in Latest ASCI Survey
Retailer bucks trend in rising satisfaction scores

Consumers are Getting Used to Mobile Self-Service
[24]7 extends IVR to mobile web on smartphones

Firstsource Taps into Customer Behaviour with FCI
Outsourcer launches multi-communication instrument

Call Centre & Customer Service Awards Now Open
Event will celebrate success and industry excellence

Research Reveals Mobile Customer Loyalty is Fragile
40% of subscribers at risk of churn according to study

More News..

IN THE FORUM

The Power of enthusiasm
Retroactive Offer
Partial customer satisfaction
Customer Service Experiential activity in the workshop or training
Agent's accountability
Telephone & Email Handling
What's the difference of CSM and CRM
How to create a client service department for my business
Caring is crucial to customer loyalty

More from the Forum..

HOT TOPICS

10 Key Steps to Customer Orientation
Top Ten Customer Service Duties
Four Key CRM Strategies
How to Handle Irate Internal Customers
Customer Service Skills
Customer Complaints
Customer Service Tips
Customer Service Policy - What is it?
Customer Service Metrics

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