Welcome to CSM - the magazine & community for customer service professionals

The best companies understand that customers want time-saving options..

When things do go wrong it’s how you recover and delight the customer that truly sets you apart from other companies..

Put yourself in your customer’s shoes on a regular basis and learn about you and your company from their perspective..

Errol Allen looks at three ways to ensure a seamless customer experience..

It's not hard to give great customer service. You simply have to be aware and make it a priority. Follow these 10 tips to stellar customer service..

By using surveys with both quantitative and qualitative responses you will get a complete picture as to the true state of the customer experience..

Robert Killory examines the pitfalls of customer empowerment..

Here are 7 ways to keep your customers happy and turn them into your best advocates..

It takes excellent customer service and more for a small company to compete in today’s world of big box stores..

In the increasingly digitized consumer and business world, personal communications count for a lot..

Richard McCrossan, Strategic Business Director at Genesys looks at how customer service managers can take six steps to truly understanding digital customers ..

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In the City of Fort Collins, the Recreation department has recognized that customer service is a top priority..