Welcome to CSM - the magazine & community for customer service professionals
There's one thing that customers delight in and that's being provided with service in a timely manner..
Neil Penny outlines practical advice and his top tips for a successful approach to boosting your customer service programs using gamification..
Steve Attwell predicts software vendors that provide high quality human contact will prosper most in 2014..
I think we can all agree that customer loyalty is essential for a successful business. Here are my top 10 tips for success..
In this article, Jason Silberman explains the best way to cultivate a mutual culture of commitment among your customer service employees..
Customer loyalty is about ensuring a customer will come back to your business the next time, every time..
Errol identifies and addresses some key issues that may contribute to customer unhappiness..
Adam Faulkner highlights the 10 top technology trends that he believes will drive best practice customer engagement in 2014..
The importance of implementing a cross-channel communication system to proactively outreach to customers in an emergency..
Watching your customer support group will alert you to potential issues that can be addressed before you start losing revenue..