EDITOR'S PICKS

8 Tips for Fantastic First Impressions by Barry R Knights Here are some tips on how to make a great first impression with your customers..	Great Customer Service Is Not About Being Perfect by Sue Cockburn It's impossible to get it right every time. That's why great customer service is not about being perfect..
Consciousness and the Customer Experience by Keith Fiveson At every touch point consciousness is an essential ingredient to the customer experience..	Five Ways to Safeguard Your CRM System by Adi Ruppin How to enhance document security within your CRM software..
Make Every Customer Feel Like a VIP by Bryan K Williams Because every customer deserves to receive world-class customer service..	How to Deliver Moments of Magic to Your Customers by Rick A Conlow Now is the time to truly delight you customers with some magical moments..

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Future of Customer Service Report 2012
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Service Management Unlocks Social Media Potential
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New appointments enhance customer support

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New software enables customer look-up function

Amazon Continues to Raise Customer Satisfaction Levels
Online shoppers reward retailer with best ForeSee score

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Learning Management Systems
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Good Wording and Sayings for Customer Service
Case Management and Customer Churn
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Tough customer service questions
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