HighRise CRM Benefits from Further Integration
USA - Leading SaaS software application improves
customer communication
TeamSupport.com an integrated SaaS based customer service,
product management, and bug tracking system has announced a
powerful integration between TeamSupport and 37Signal's popular
CRM system HighRise.
"Customer Service/Bug Tracking and CRM solutions don't typically communicate with each other, so keeping their separate customer databases in-sync can be a painfully manual process," explained Robert C. Johnson, TeamSupport's CEO.
"We've made it easy to connect the data dots. TeamSupport
automatically imports key information for any contact flagged as
a 'Customer' in the Highrise application, then we monitor the
CRM for any changes to those records and update TeamSupport.
Plus, we can place TeamSupport ticket information directly into
the Highrise customer record as a note, complete with an active
URL link back to the support ticket," he concluded.
TeamSupport, conceived and developed by the software veterans of
Muroc Systems, was created to address the very real need for
better communication between manufacturers, their customers, and
key client-focused teams within their organizations. "We
recognized the need to keep everyone in-the-loop by integrating
customer service, product development, sales and QA, Johnson
explained.
TeamSupport is offered in several different priced versions
and is scalable from a simple help-desk system to an enterprise
wide issue, bug, feature, and customer management system.
TeamSupport is free for up to three end-users .
About TeamSupport
TeamSupport.com is a wholly-owned subsidiary of Dallas, TX-based
Muroc systems, Inc.a holding company focused on developing
productivity enhancing software products delivered via the
Software-as-a-Service (SaaS) model. Info:
http://www.TeamSupport.com.
