GE Achieve 93.6% Quality of Service Scores

Delivering top-notch customer care to consumers seeking appliance repair service plays a huge part in customer satisfaction. At GE Factory Service, maintaining a high level of customer satisfaction means providing the latest tools for successful appliance repair.

GE has that covered by providing their appliance repair technicians with online access to technical diagrams, wiring schematics and troubleshooting tips. To keep them updated on the next generation of GE appliances, monthly training is also required.

In addition, GE appliance repair technicians use advanced, proprietary diagnostic technology to help troubleshoot problems on electronic refrigerators so repairs can be done accurately.

Of all the national appliance repair servicers, GE Factory Service has the best Quality of Service score. Equally important is the fact that GE Factory Service only uses Genuine GE parts in appliance repair, which meet GE's engineering specifications and rigorous quality standards for appliance repair, which helps in giving you the confidence that your appliance is operating at peak performance.

Committed to Improving the Consumer's Appliance Repair Experience

Quality appliance repair performed by GE Factory Service provides preventative maintenance to tune up your GE washer, dryer, dishwasher or microwave. You can feel confident you are working with the most knowledgeable GE appliance repair team in the industry.

At GE Factory Service, GE appliance repair technicians are more familiar with GE appliances than anyone else. Plus GE's commitment to improving customer experience has allowed GE service technicians to reach high levels of customer satisfaction and achieve 93.6% on Quality of Service scores. Quality of Service is based on independent surveys conducted by TeleSight to consumers that had a recent GE service call.

A combination of rigorous training, outstanding execution and continuous improvements help GE achieve a positive overall customer appliance repair experience. As a result of an increase in professionalism, enthusiasm and great communication on the part of GE Factory Service appliance repair technicians, GE's Quality of Service score jumped to 93.6% from 92% over last year.

Appliance Repair and Quality of Service Score Matters: What's really involved?

In order to continuously improve, GE Factory Service has a third party company, TeleSight, independently survey a sample of customers immediately after their GE appliance repair appointment. This way, reaction to their service experience is fresh in their minds, and they are more likely to provide the most complete picture of the service they received.

Consumers are asked to provide feedback on GE Factory Service in the following areas:

Overall rating of the service experience on a scale of 1 - 10.

How likely are you to recommend GE appliance repair service to a friend or colleague?

How knowledgeable and professional was the appliance repair technician?

How courteous and friendly was the appliance repair technician?

Above all else, GE values and respects their GE customers. When you purchase GE know that GE Factory Service is there with Genuine GE parts and committed technicians to support the life of your appliance.

GE's legacy of product innovation for over 100 years is well complemented by a tradition of friendly, personalized, state-of-the-art service. They are committed to enhancing the performance and extending the life of your GE appliance.

About GE Factory Service

At GE, the goal is to ensure complete customer satisfaction, while offering the highest levels of professional service at affordable and competitive rates. Find a GE Factory Service appliance repair technician near you by visiting: http://localgeappliancerepair.com.

Read more customer service news