CSM - customer service news, resources and community

e-magazine for Customer Service Professionals

About CSM . Newsletter . Advertise . Site map . Contact us
customer service news events articles topics jobs forum directory

FedEx Delivers Outstanding Customer Service

Posted 7th July 2007

Canada -- FedEx Express Canada has won an international award for outstanding customer service. It has received the Best of the Best Americas Award presented by Contact Centre World.

The award recognizes companies that deliver excellent customer service while focusing on the performance culture of its employees.

Customer service managing director Patsy Bertoia said "The customer experience is our key competitive advantage and we are the customer experience. Research shows that our customers agree." 

Copyright Customer Service Manager (CSM)   2004-2006. All Rights Reserved.