FairPoint Claim Customer Service is Improving
USA - Communications company reports better
performance
Following criticism for its poor customer service, Fairpoint
Communications have said that it has reduced waiting times for
customers who call its call centers. It says it has also cut the
number who abandon the call before they even speak to an
operator.
The company report that the average wait time for callers to its
call center is now nine seconds and that 89 percent of calls
were answered within 20 seconds.
FairPoint Communications telephone company bought out Verizon
Communications' landline and Internet business in the northern
New England regions in 2008.
It has been reported that the company has had service problems,
after customers approached regulators with complaints.
