Exbury Staff Receive Welcome Host Certificates

Visitor feedback continues to praise staff at Exbury Gardens after they successfully completed the Welcome Host customer service training course. Staff have boosted theor skills and improved customers' experiences.

Exbury Gardens' staff are the key to its success - according to customers – as the Gardens' Stream Railway celebrates its 10th anniversary by receiving 60,000 passengers for the first time.

Customers praised staff on the railway, the buggy and at the gate.

Staff recently received Welcome Host certificates from Gardens' Chairman Leopold de Rothschild and Tourism South East Training Manager Gill Heighington, presented in Exbury’s own Sundial Garden.

Exbury Gardens' Commercial and Marketing Manager Nigel Philpott said:

"Our staff are our greatest asset and this shows through in market research. Visitors who purchase our all-inclusive Exbury Experience ticket and come into contact with our gate, buggy, railway and catering staff come away enthused with the level of knowledge and attitude of our teams. They genuinely enjoy their work and their environment, and communicate this to visitors.

"Staff are increasingly multi-tasking, with gate staff doubling up with roles on the railway and buggy, and the Welcome Host course was an excellent means of further enhancing their skills and increasing confidence."

The one day Welcome Host training course was tailored to meet the needs of Exbury Gardens, with flexible training to suit the business.

Nigel added:

"The Gardens, situated in the south-eastern corner of the New Forest, are celebrating the 10th anniversary of the Steam Railway in 2011, and we are set to enjoy a record year for passenger numbers – over 60,000 for the first time. We are always committed to improving customer service, and investing in Welcome Host training has clearly paid off with great visitor feedback focusing on how much the staff are appreciated."

About Welcome Host

Welcome Host is part of the UK-leading Welcome to Excellence suite of customer service training courses, taken by more than 330,000 people in the tourism, hospitality, leisure and retail sectors, including Bourne Leisure (Warners, Haven and Butlins), London Gatwick Airport, English Heritage, Imperial War Museum North, and many local authorities. Info: www.welcometoexcellence.co.uk / www.exbury.co.uk / www.tourismse.com.

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