Enhanced SysAid Customer Support Software Launched

SysAid Technologies Ltd., a provider of IT Service Management and Customer Service Support (CSS) software, has launched the newest version of its Customer Service Support software, CSS 2.5, featuring a new SLA/SLM module, a fully integrated task calendar, a customizable report-building wizard, and additional tools to better manage the service desk.

The new SLA module allows support professionals to create and track SLAs (Service Level Agreements) and easily gauge the quality of support they provide to individual customers.

Moreover, the SLM (Service Level Management) tool collects various SLAs, measures key performance indicators and analyzes the department's overall service delivery, displaying real-time information in a user-friendly dashboard.

Israel Lifshitz, founder and CEO of SysAid said:

"Timely and personalized service response is crucial for all businesses; and the surest way to achieve this is to ensure that every service request receives proper attention. CSS 2.5 enables administrators of small and large businesses alike to take a proactive approach to service management and enhance the customer experience, as well as achieve greater accuracy, resulting in higher credibility for the company."

Based on proven service desk methodology, CSS 2.5 allows administrators to easily prioritize and manage all incoming customer service tickets and automatically sort and route them based on defined preferences. It also features advanced Live Chat capabilities and a customizable FAQ knowledgebase for customers to reference, allowing them to avoid future service calls.

Other notable features of CSS 2.5 include the integrated SysAid Calendar, which automatically logs service request due dates and activities; an API functionality which integrates SysAid with other external applications; and improved customization options which allow users to quickly add additional fields and validation processes as needed.

CSS 2.5 is an on-demand CRM software (SaaS) that is hosted in SysAid data-centers. The Free edition is a fully functional edition suitable for small organizations serving up to 100 service requests per month, while the Pro-edition is aimed at larger support departments.

About SysAid

Known throughout the industry for its simplicity, feature-richness, and ease of deployment, SysAid Technologies Ltd. prides itself on its ability to simplify the challenges that customer service and support professionals face everyday, while ensuring uncompromising performance at affordable prices. The Israel-headquartered company enables organizations of all sizes to use and enjoy its packaged software solutions, allowing customer service and support professionals to manage tasks with ease and efficiency. Since its founding in 2002 by Israel Lifshitz, the company has deployed its software at more than 60,000 organizations in 127 countries, spanning all industries and company sizes, from small start-ups to leading non-profits to Fortune 500 corporations, customizing its products to fit each customer's needs. The SysAid online community provides a place for IT professionals to discuss general IT issues, interact and share their knowledge. Info: www.sysaid.com.

Read more customer service news