Delivering "Cut Above Customer Service"

As you read this article, I want you to think about what kind of service you have received recently. Whether that service was given in a restaurant, a retail store, grocery store, or maybe even at one of those “ten minute lube joints” when your car was ready to blow up because you went to long between oil changes.

In today’s environment when everybody wants it now, actually yesterday, versus tomorrow, customer service seems to be a long since forgotten, archaic or even “old fashioned” catch words. People equate customer service with being nice, as well it should be, but It seems as though customer service has no place it today’s world….or does it? Lets take a closer look shall we?

Before I started to venture out into the retail world, most of my early recollections of what customer service should be, were in the realms of military and restaurant work. In most restaurants today, the customer rarely gets the kind of service that he or she thinks they deserve. Do customers really “deserve” to get quality customer service these days? You bet they do…and they still expect it. What I would like to focus on in this article is not the why, but rather, the how to give that “Cut Above” customer service”

I will give some every day common sense and practical approaches to customer service, but I will also delve into the deeper maybe even entertaining ways to accomplish the mission. After all, we all know what customer service is, or what it should be, but most people don’t know the how that is involved.

It actually involves giving of yourself to make the “other guy” actually feel like they are important enough to make you give the effort. After reading this article, you will have the tools necessary to at least get started on your road to better customer service. Utilize these valuable tools, and you might even find yourself with a few more friends and business associates that actually stand up and take notice…of the new you.

Next: The customer is always right

About the Author

Galen is CEO of the Direct Sales Company Shopping In The South. He has been directly involved with human relations and customer service work for over fifteen years. Possessing a wealth of knowledge in the areas of customer service and hospitality he truly enjoys working with people. To contact him to speak to your group or organization you can reach him at: galen@shoppinginthesouth.com or (803) 322-3162.