access all areasDelegation: A Spectrum Of Choices
If you want to master the whole range of delegation options, then you need to know the differences between the 5 kinds of delegating on the Delegation Spectrum..
1. Ambassadorial Delegation. The word
“delegation” is derived from “legate”, another word for ambassador. At this
level, you are simply asking someone else to stand in for you. A delegate
was originally the lieutenant of a Roman general who spoke on his behalf.
Choosing someone to represent you has obvious advantages for you -- it frees
your time for more important things – and obvious advantages for your
delegate who gets a taste of work outside their normal line.
2. Allocating Delegation. Moving up the scale, we come to allocating
delegation. This is when you hand over a full task to someone with
responsibility for deciding how, when, and where it will be done. As a rule
of thumb, senior managers should aim to allocate 90% of the tasks that fall
on their desk; middle managers 60%; and junior managers 30%.
3. Ownership Delegation. The middle option in the Delegating Spectrum
is Ownership Delegation. In 1750 Europe, 95% of the population were
self-employed or owner-managers. This figure went down to 50% in 1900 and
just 10% in 1980. By 1990 it had risen again to 20% and, on present trends,
will reach 50% again in the mid 21st century. When looked at in this way,
owning our talents and owning our jobs is far more natural to human beings
than giving them to someone else. That’s why there’s nothing wrong in giving
responsibility, accountability, and ownership back to people in their jobs.
When you do that, you also hand back pride, trust, and a sense of esteem.
4. Developmental Delegation. Developmental delegation can be by far
the most important of the various acts of delegation. It is delegating with
a long-term purpose. It grows the one resource which is limitless: your own
staff. It can be undertaken as part of a formal scheme or carried out almost
unseen as part of the daily acts of team leadership. When it works,
developmental delegation can be the most valued, beneficial, and rewarding
of all the acts of management.
5. Stewardship Delegation. Stewardship delegation is less of a
once-off act and more of a long-term relationship. It involves passing to
someone else the responsibility of looking after a task, whether large or
small, for a period of time. It’s what monarchs throughout history have done
to their first ministers and what first ministers have done to their
department ministers and so on all the way down the chain. The story of
Joseph and Pharaoh in the book of Genesis describes a stewardship
relationship in which Pharaoh made it clear that Joseph was answerable to
him alone: “Only in the throne will I be greater than thou.”
Delegation is at the heart of management. To some extent, it is management.
When you choose the right person, the right task, and the right delegation
style, you’re almost certain of success.
© 2005, Eric Garner, ManageTrainLearn.com
About the Author