service is often seen as an activity, performance
measurement and a philosophy.
That is why generally speaking, one single customer service
definition does not exist. Let's give it a shot anyway.
Here are some definitions of customer service in use
"Customer service is the ability to provide a service or
product in the way that it has been promised"
"Customer service is about treating others as you would like
to be treated yourself"
"Customer service is an organization's ability to supply
their customers' wants and needs"
"Customer Service is a phrase that is used to describe the
process of taking care of our customers in a positive
"Customer Service is any contact between a customer and a
company, that causes a negative or positive perception by a
"Customer service is a process for providing competitive
advantage and adding benefits in order to maximize the total
value to the customer"
"Customer Service is the commitment to providing value added
services to external and internal customers, including
attitude knowledge, technical support and quality of service
in a timely manner"
"Customer service is a proactive attitude that can be summed
up as: I care and I can do."