Daisy Awarded Customer Service Accreditation
United Kingdom - Telecoms company recognized by Customer First
A
leading telecommunications company has proved its customers are
among the happiest in the industry, having achieved the Customer
First Accreditation.
Rapidly growing Daisy Group Plc. achieved the highly recognized
accreditation after a Customer First assessor inspected every
aspect of the company’s customer service approach within the
retail division of the business.
Daisy was shown to be fully compliant of all 30 Customer First
criteria during an audit at its Nelson headquarters in
Lancashire.
Sheri McDonagh, Director of Customer Experience at Daisy, said:
Sheri McDonagh, Daisy Group Plc.
"Achieving Customer First Accreditation is an absolutely
fantastic achievement for us as a business. We’ve gone through
major growth, worked hard and learned a lot on that journey.
"At the start, we knew we were far from perfect and had a major
task to undertake. Our business grew so fast it was time to take
a step back and take some real feedback from our customers on
our service provision.
"To ensure you’re always providing an outstanding customer
experience, your journey never stops. It’s about on-going
improvements and consistently driving the customer experience
ethos in everything we do. The dedication from everyone across
the business has been absolutely incredible and I think that
alone shows that as a company we are all passionate about
service."
One of the major pieces of work Daisy undertook to gain
the accreditation was to re-write its entire suite of training
modules to ensure its Customer Service Advisors are fully
equipped to support customers.
Sheri added:
"As part of the accreditation, we reviewed all our processes and
procedures. The induction training our new Customer Service
employees now receive reflects the needs of the customer,
focusing on quality and values, attitude and service excellence.
"Our monthly customer surveys are also extremely important to us
and are vital in allowing us to continue to make on-going
improvements to our service proposition."
Frea O’Brien, Chief Executive at Customer First, commented:
"Daisy’s customers can trust that they are at the heart of the
business. Daisy has demonstrated that by ‘Putting the Customer
First’ they are a beacon in the telecommunications sector. We
are proud to be associated with a leading light that values
great service as the key to success."
About Daisy
Daisy is a fast-growing independent supplier of cost-effective
services and bespoke unified business communications solutions
to SME, mid-market and corporate businesses.
Info:
http://www.daisygroupplc.com.
