Customer Service Support software Revolutionizes Business

SysAid Technologies a leading global provider of help desk software solutions and Customer Service Support (CSS) software, has launched the newest version of its Customer Service Support software, CSS 2.0.

The new version is the industry's first ever free on demand platform for small and medium-sized businesses (SMBs) that features Live Chat capabilities and includes a comprehensive set of CSS functionalities previously only available to large enterprises.

The new functionalities will not only allow for greater efficiency, but will fundamentally alter the way SMBs approach and manage their customer service departments.

"With the introduction of SysAid CSS, we have made it possible for small and medium sized businesses to offer customers the same services that until now, only large enterprise companies could provide," said Israel Lifshitz, founder and CEO of SysAid.

"SysAid's vision is based on empowering businesses by offering real-time, cost-effective and scalable solutions, and the launch of CSS 2.0 is the next strategic step in our efforts to help them improve the way they operate their businesses.

We are very pleased to release our newest version of SysAid CSS software and to equip businesses with the tools necessary to swiftly respond to incoming requests, while simplifying the entire process for both the company and the customer," added Lifshitz.

"CSS 2.0 enables businesses to push their service desk to a truly superior level of performance, helping to increase overall customer satisfaction and retention as well as maintaining a competitive edge in the market."

The Live Chat module enables users to embed a customizable Live Chat icon in their website and instantly connect with customers as well as the ability to manage multiple conversations simultaneously.

Additionally, the Live Chat feature provides instant access to each customer's full service history and a significant "leave a message" functionality that automatically converts messages to tickets saved in the Service Desk.

SysAid's CSS solution provides an intuitive, customizable interface based on proven service desk methodology, and allows service representatives to better manage customer service requests in a timely and professional manner.

The solution enables business administrators to easily organize and manage all incoming customer tickets and automatically sort and route them based on defined priorities and preferences. It also features a customizable FAQ knowledgebase for customers to reference, allowing them to avoid future service calls.

About SysAid

Since its founding in 2002 by Israel Lifshitz, the company has deployed its software at more than 55,000 organizations in 120 countries, spanning all industries and company sizes, from small start-ups to leading non-profits to Fortune 500 corporations, customizing its products to fit each customer's needs. The SysAid online community provides a place for IT professionals to discuss general IT issues, interact and share their knowledge. Information: www.sysaid.com.

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