Customer Service Week Goes Hungarian
United Kingdom - Housing group celebrates with new residents
A surprised Hungarian family received a lovely gift
to welcome them to Telford as part of Sanctuary Housing’s
National Customer Service Week celebrations.
To mark National Customer Service Week, which aims to raise
awareness of customer service and the essential role it plays in
organisations, each Sanctuary Housing office chose to represent
a different country as part of an Olympic-themed week of
activities. The local Telford branch chose to represent Hungary.
As luck had it, a new Hungarian family were scheduled to move
into a Sanctuary home that very week. Trust coordinator, Jim
Hakim, and lettings officer, Sarah Appleby, jumped at the chance
to mark this incredible coincidence.
When the Horvath family arrived to collect the keys to their new
home, they were greeted by a Hungarian flag and presented with a
bouquet of flowers to welcome them to the community. These
celebrations were followed by Hungarian drinks and cake.
Mother-of-two, Miss Andrea Jochin, said: “It’s great to have a
new house and be made to feel so welcome.”
Regional manager for the Midlands, Christa Ripley, added:
“National Customer Service Week is a fantastic opportunity for
us to demonstrate just how important our customers are to us.
“We could not believe it when we discovered that a new Hungarian
family were moving into one of our homes, just after we had
chosen to represent Hungary.
“This incredible coincidence was a great chance for us to
welcome the Horvath family to the local neighbourhood, whilst
really highlighting how much we care about our residents.”
About Sanctuary Housing
Sanctuary manages homes across England and Scotland, providing
general rented, sheltered and home ownership accommodation.
Info:
http://www.sanctuary-group.co.uk.
