The purpose of a resume or curriculum vitae (CV) is to get you an
interview and ultimately a job.
In this section you will find a useful example of a Customer Service
Results orientated, dependable professional experienced in customer
service management. Excels in fast paced environments as well as
supervising and motivating staff to increase productivity and
company profitability. Works well independently as well as part of a
team. Committed to excellence; played a key role in obtaining The
National Customer Service Awards title for Best Service Provider
Accomplishments & Experience
1998–2004 Active Mouldings - Ridgewood,
Customer Service Manager
n Increased customer retention by 50% thus securing repeat business
of $5 million.
n Implemented new CRM system which resulted in savings of $2
n Reduced staff turnover to less than 1% resulting in improved
morale and reduction of recruiting costs of $0.5 million
1991–1998 Johnson and Vardell - Ridgewood, CT
Customer Service & Sales Supervisor
n Increased regional sales from $25 million to $350 million.
n Managed 250 customer service representatives in 10 locations.
n Implemented training course for new recruits — speeding
1988–1991 Basewell Engineering - Ridgewood, CT
Customer Service Representative
n Presented with “Outstanding Service” award for dealing with
customer complaints successfully
n Helped to improve call answer times by 50%
n Chairman of the social activities team
1984–1988 Ridgewood State University - CT
n B.A., Business Administration and Computer Science.
n Graduated Summa Cum Laude.
Ridgewood Consumer Council, running, gardening, carpentry,
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