Customer Service Quotes
Part II of a great collection of customer service quotes to help motivate and inspire..
Here is a simple but powerful rule: always give people more than what they
expect to get.
Nelson Boswell
I don't think companies will ever be really done with being as focused on
their customers as they could be.
Adam Klaber
I won't complain. I just won't come back.
Brown & Williamson Tobacco Ad
If Franz Kafka were alive today he'd be writing about customer service.
Jonathan Alter
If the shopper feels like it was poor service, then it was poor service. We
are in the customer perception business.
Mark Perrault, Rally Stores
If we don’t take care of our customers, someone else will.
Unknown
If you don’t genuinely like your customers, chances are they won’t buy.
Tom Watson
If you don’t understand that you work for your mislabeled subordinates, then
you know nothing of leadership. You know only tyranny.
Dee Hock, CEO Emertus Visa Int’l
If you get everybody in the company involved in customer service, not only
are they 'feeling the customer' but they're also getting a feeling for
what's not working. That's the key -listening to make sure that you
understand the customers and that you make them feel that you understand.
When a customer calls up with a complaint, we obviously can't change the
past. But we have to deal with the problem.
Penny Handscomb
If you want to be creative in your company, your career, your life, all it
takes is one easy step… the extra one. When you encounter a familiar plan,
you just ask one question: What ELSE could we do?
Dale Dauten
In business you get what you want by giving other people what they want.
Alice MacDougall
In the world of Internet Customer Service, it's important to remember your
competitor is only one mouse click away.
Doug Warner
It starts with respect. If you respect the customer as a human being, and
truly honor their right to be treated fairly and honestly, everything else
is much easier.
Doug Smith
Let me pass, I have to follow them, I am their leader.
Alexandra Ledru-Rollin
Maybe 'Customer Service' should be more than one department.
SAP Ad
Never underestimate the power of the irate customer.
Joel Ross
Organizations have more to fear from lack of quality internal customer
service than from any level of external customer service.
Ron Tillotson
People don’t want to communicate with an organization or a computer. They
want to talk to a real, live, responsive, responsible person who will listen
and help them get satisfaction.
Theo Michelson, State Farm Insurance
People expect good service but few are willing to give it.
Robert Gately
Part III - More Customer Service
Quotes