Customer Service Potential Reached With Intuition X

6th September 2010

United Kingdom - Operator console launched to help deliver the personal touch

(Marketwire) - Operator and customer service centres are the front door of a business, requiring customer centric attention to create the right impression first time, everytime.

Avaya Platinum DevConnect partner, Datapulse have launched Intuition X, its new SIP operator console, which integrates with the Avaya Communication Manager to aid business' in enhancing their customers' experience.

Intuition X has been designed to optimise business communications and provides a more personal touch in call handling.

Delivering organisations high value added functionality and fully leveraging investment in Avaya Communication Manager technology, Intuition X empowers a business's communications.

Individual calls are processed faster and higher call volumes can be handled more efficiently without compromising service standards.

Intuition X is a SIP connected operator console, operating in a multimedia environment to deliver multipoint contact and seamless handover of calls.

To further strengthen vital call handling operations and deliver business continuity, Intuition X has features such as a comprehensive presence enabled directory and transparent server failover.

Trevor Crook, Product Manager, Datapulse said:

"Communications is a critical gateway into organisations and Intuition X enables a business to further leverage its Avaya Technology. Intuition X extends Datapulse's reach across the Avaya portfolio, allowing even more organisations to deliver customer service excellence using Datapulse's renowned range of Intuition consoles."

About Datapulse

Datapulse is a leading developer of communications applications with over 25 years experience and provides a range of unified communications applications that improve person to person communications throughout the enterprise. Datapulse products and services are sold and supported globally, through a network of experienced UC business partners. Datapulse is part of the Mettoni Group of companies. Info: http://www.datapulse.com.