Customer Service Phones Tips
Making a good impression on the telephone phone is not that difficult. Here are 7 customer service phone tips to help you succeed.
Top 7 Telephone Tips
1. Greet your customer and tell them your name. Be original if
you can, rather than the usual "This is XYZ company, Lucy
speaking, how may I help you?"
2. Find out your customer's name and use it during the phone
call. There is no music sweeter to the ears than our own name!
3. Focus - filter out distractions and "stay in the zone". Make
your client feel that you care by giving them your full
attention.
4. Build rapport with the caller. It's easier to deal with
customer problems or complaints if you keep it friendly.
5. Smile - it may sound like a cliché but it really does work.
Try it next time you deal with a telephone call (at the very
least it will make you feel better!)
6. Use voice mirroring if you can. This is a technique that
takes a little practice. Mirroring your customer's tone, pace
and even phrases can be used to powerful effect. Mirror the
customer's "I want it urgently" with your "I will send it
quickly".
7. Briefly summarize the phone call before hanging up and make
sure you are on the same page. Leave your customer with a
positive impression - after all, it's the last thing she or he
will remember about you.
Follow these customer service phone tips and you will soon
master the art of excellent telephone customer service.
