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Scots Shunning Service Sector Jobs |
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It appears that, in Scotland at least, workers are
shunning job opportunities in the burgeoning customer service
sector, preferring instead to claim unemployment benefit. |
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Customer Service in Today's Business Environment |
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Name or number? How much do you feel you count in
today’s fast-moving, production-line world of business? A face or a
human barcode? Are you one in a million? |
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CRM = Customers (don't) Really Matter |
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CRM was supposed to bring companies closer to
their clients - the basic idea was to find out what a client wants
and needs, give it to them.. |
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Hard Skills, Soft Skills |
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Call centres, contact centres, help desks, etc.,
not all are bad. Likewise, not all are good |
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