Customer Service Opinion


Customer Service in Today's Business Environment
by Katie Kirk

Name or number? How much do you feel you count in today’s fast-moving, production-line world of business? A face or a human barcode? Are you one in a million?

CRM = Customers (don't) Really Matter
by Meredith Gossland

CRM was supposed to bring companies closer to their clients - the basic idea was to find out what a client wants and needs, give it to them..

Hard Skills, Soft Skills
by James Stuart

Call centres, contact centres, help desks, etc., not all are bad. Likewise, not all are good

Scots Shunning Service Sector Jobs
by Gordon Rutherford

It appears that, in Scotland at least, workers are shunning job opportunities in the burgeoning customer service sector, preferring instead to claim unemployment benefit.