Customer Service News
Survey Reveals How to Motivate Customer Service Staff
Celebrations and cards are poular ways to inspire
employees
Bank Issue Apology for Customer Service Failings
Santander issue formal apology to customers
Limo Company Drives up Customer Ratings
First LA Limo's focus on customer service pays off
Software Will Enhance Cross Channel Customer Experience
Selligent has launched its software for improved
customer experience
Lloyds Bank Receives Thousands of Customer Complaints
UK bank faces almost 2,000 complaints per day
Vision Care Recognized for World-Class Customer Service
Vision Care team make visible customer service
impact
Software
Optimizes Home Delivery Services
Axida home delivery uses Paragon optimisation software
Chevrolet Rated Highest for Customer Satisfaction
China Customer Service Index ranks SGM-Chevrolet Highly
Address Book 4.0 CRM-Lite Now Available in Streetsmart
InfoStreet’s flagship IT software gets an upgrade
University Turns to Web Self Service to Deal with Enquiries
University of Liverpool deals with 50,000 student
enquiries
Banks
Missing out on Tweeting Customers
Still room for improvement on connecting with customers
Social Network Scores Low on Satisfaction Index
Survey reveals Facebook rated lower than IRS e-filers
Email Customer Service Still Fails to Deliver
Companies poorly equipped to provide quality experience
Illuminetic and crm-now Announce Cloud-Based CRM
Affordable hosted CRM solutions for SMEs
Hospital Launches Customer Care Initiative
Hopes to maximise levels of customer satisfaction
Identifying and Evaluating Loyalty Strategies Event
Pursway discuss the impact of social influence on customer
loyalty
Consona
Customer Management (CM) v7.0 Released
Customer driven release delivers lower cost of ownership
Intelestream Receives CRM Excellence Award
Customer Interaction Solutions recognize CRM Company
Contact Center Ranked First for Customer Service
Customer Service Benchmarking Ranks UWS No.1
Handled with Care Service Reduces Breakages
APC Overnight boost CNM Online customer service
Video
Customer Care is Now a Reality with VideoVisit
VideoVisit Enables Customer Care through a Live Video Link
GM Enlists Ritz-Carlton for Customer Service Training
Ritz-Carlton Hotel management to teach good service
University Rewarded For Excellent Service Standards
University of East London Rewarded For Excellent Service
Settler's Ridge Care Center Given National Award
Care Center recognized for outstanding customer service
Senator Calls for Tax on Call Center Offshoring
Proposed tax on US companies that are "offshoring"
BT Business in Drive to Improve Customer Service
Nuance Speech Recognition Helps BT Provide Better Service
SugarCRM iPad Application Leverages User Features
Titanium Enables First Native CRM iPad Application
Awards for Transforming Customer Experience
Putting customers first – seven award winning routes to success
Enhanced Contact Center System Implemented
Tokyo Marine & Nichido Medical Service Select Consona
Webster Bank
Improves Client Support
Bank extends working hours at 89 Branches to improve service
LivePerson Team Scoop Customer Service Awards
The Listening Company's LivePerson Team Win Three Awards
Eptica Customer Interaction Software Growth Continues
Eptica maintains its position as 2009 European market leader
Cessna Honored With Customer Excellence Award
Cessna Aircraft Company named a winner of MarketTools ACE award
Study Reveals Insurance Customer Experience Levels
Insurance Industry phone service good but web needs improvement
Microsoft Customers Optimize Customer Interactions
NICE works with Microsoft to leverage cross-channel analytics
City
Improves Customer Centric Services
Barcelona City Council increases its request handling target
CRM
Software Enables Outlook Client Connection
Customer's emails automatically logged in journal notes
Call Zebra Reinforces Passion for Customer Service
Accident management company joins Institute of Customer Service
American Airlines Enhance Customer Experience
NICE SmartCenter suite helps American Airlines respond quickly
Virtual Hold Technology Improves Customer Service
New queue-management solution eliminates long hold times
Alteva Named Customer Service Department of the Year
Hosted VoIP provider recognized by the Stevie Awards
Analytics Helps Contact Centers Measure Performance
New framework identifies best practice processes
Banks
Ranked in Customer Satisfaction Survey
Bank of America slide, Wells Fargo improve
StoneEagle Uses Soffront CRM to Improve Customer Support
Software solutions company improves service with Soffront CRM
Millennials are Needed to Provide Customer Service
Understanding the Millennial customer - it takes one to know one
Mobile Device Management Cuts Customer Support Time
Next generation of ActiveCare for mobiles launched
TeamSupport Adds Live Chat to Customer Support Toolkit
New technology enables real-time online problem solving
Sabio Set
to Enhance Customer Experience
Sabio to Implement Customer Contact Infrastructure
Latest Survey Results on Customer Satisfaction
Improved technical support at Apple, Dell and HP
Police Force Committed to Customer Service
Greater Manchester Police are to wear name badges
Vertical Solutions Launch CRM Contact Center Solution
New technology enables sCRM and cloud computing
Rok Aims for Exceptional Communications with Customers
Building Company Selects ClickSoftware for Workforce Management
CWR Mobility Release Mobile CRM 4.2 for Microsoft Dynamics
Power of Microsoft Dynamics CRM extended to BlackBerry and
iPhone
Customer Service Support software Revolutionizes Business
SysAid Technologies Launch CSS 2.0 Customer Support Software
Universities Challenged to Adopt Customer Centric View
Customer First sets its Own "University Challenge"
Accountancy Firm Records Increase in Customer Satisfaction
Customer Service Improvements Result in Increased Satisfaction
Focus
on Customer Service Strategies in 2010
Better online experience for customers is key
Auto
eLending Site Rated No. 1 for Customer Service
Auto eLending Web site Ranked Highly by Auto Finance News
Contact Centre Innovation Awards Shorlist Announced
Innovation Awards 2010 demonstrates exceptional improvement
Bank Enhances Customer Service With SmartCenter
BB&T Selects NICE SmartCenter to Enhance Agents' service
Service Survey Says Customers are Ignored
Salt & Pepper Group report on customer interactions
National Customer Service Awards Winners Announced
Superheroes announced at the National Customer Service Awards
New
Customer Services Manager for Autoglass
Glass repair company Autoglass appoints Sharon Marler as CSM
Contact Center to Implement Customer Contact Solution
'Which' rolls out next generation customer service
environment
Survey Reveals Customer Service Channel Usage
Travel companies slow to use social media, call centers
dominate
Customer
Service Executive of The Year Named
Michael Biondo Named Customer Service Executive of The
Year
Pension Centre
Wins Customer Service Award
Pension Centre has won Guardian Public Services Award
Top Ten Customer
Service Trends for 2010
Contact centre specialist details action List to
improve service
Insurance
Customers Happy With Service
Survey reveals Australian customers rate Insurers
Highly
AppRiver Wins International Service Excellence Award
Customer Service Institute of America Recognizes
AppRiver
New Customer
Service Center Opens
Fayetteville's Public Works moves support center
TeamSupport Now Available on Salesforce.com
TeamSupport brings customer service tracking to
Salesforce CRM
Survey
Shows Cost of Poor Customer Service
Survey of 16 countries shows poor service costs USD
338.5 billion
Airline Staff Get Bonus for Helping Customers
American Airlines pay USD 150 performance bonus
e-Commerce Company Ranked Top for Service
HSN Inc. rewarded for customer focus
Residents Demand
Better Service
Rocky Mount residents say city must improve poor service
Hydro-Quebec to Cut 250 Customer Service Jobs
Union says company is poised to lay off workers
Microsoft Targets Salesforce.com and Oracle CRM
Microsoft offers six months' free access to Online CRM
Banks Must
Improve Customer Experience
One in five switch banks because of poor service
Tesco Bank Set
to Open New Service Center
Up to 1000 new customer service jobs created
Work at Home
Call Centers on the Rise
Homeshoring trend making a big impact on business
Peak 10
Selected as Finalist for NCTA 21 Awards
Data center operator selected in customer service category
Training Axed
to Help Survive Recession
One in three organizations cut customer service training
Britain's Got
Customer Service Talent
Stars of the customer service industry uncovered
VIPdesk Create 100 Home-based Customer Service Jobs
Kentucky Residents to be Hired as Customer Service Reps
Contact
Center Key Trends Highlighted
NICE Systems announce results of contact center benchmarking
Service Centre Achieves Accreditation
Southern Housing Group gains global standard
Public Services Awards - Shortlist Announced
Three organisations short listed for national customer service
award
Phone Directory
Wins "Best Service" Award
118 24 7 Service Wins "Best Service" and "Customer Service Agent
Ford Focus on Better Customer Service
Poor sales performance prompts drive to improve service
Social Networks Key to Looking After Customers
Customers are turning to social network sites to solve service
problems
Top of the
Shops Awards for Best Service
Customers vote on who gives best customer service
FairPoint Claim Customer Service is Improving
Communications company reports better performance
Verizon Launches New Customer Service Standard
Verizon Florida announces "Verizon Service Commitment"
Frustrated Customers Unhappy With Waiting Times
Survey Finds High Consumer Cost of Waiting
Food Safety Company Win First Place in Contact Centre Awards
AsureQuality recognized for professional customer service
Salesforce.com Make Use of Facebook and Twitter
CRM company Salesforce adds new social networking functions
Gas
Company Top in Industry for Customer Service
Equitable Gas ranked first in 700 random customer transaction
surveys
HighRise CRM Benefits from Further Integration
Leading SaaS software application improves customer
communication
Supermarket Creates Jobs in Service Centre
Customer contact centre brings much needed jobs to financial
industry
Regions Financial Corp Rated Top for Customer Satisfaction
Mortgage company ranks high in customer care despite economic
times
KenCall Nominated for Call Centre of the Year Award
KenCall set to gain another impressive win in call centre
outsourcing
Smart Card Survey Reports Happy Customers
95% of UK customers find their service very good or good
BSH Contact Centre Top for Customer Experience
BSH has won the coveted Total Excellence and Quality service
award
Interest in Customer Service Week Soars
Putting customer service at this year's National Customer
Service Week
Customer Service Representatives Shine in Down Economy
Performance of CSRs is key to contact center satisfaction
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