Customer Service News
Sabio Set
to Enhance Customer Experience
Sabio to Implement Customer Contact Infrastructure
Latest Survey Results on Customer Satisfaction
Improved technical support at Apple, Dell and HP
Police Force Committed to Customer Service
Greater Manchester Police are to wear name badges
Vertical Solutions Launch CRM Contact Center Solution
New technology enables sCRM and cloud computing
Rok Aims for Exceptional Communications with Customers
Building Company Selects ClickSoftware for Workforce Management
CWR Mobility Release Mobile CRM 4.2 for Microsoft Dynamics
Power of Microsoft Dynamics CRM extended to BlackBerry and
iPhone
Customer Service Support software Revolutionizes Business
SysAid Technologies Launch CSS 2.0 Customer Support Software
Universities Challenged to Adopt Customer Centric View
Customer First sets its Own "University Challenge"
Accountancy Firm Records Increase in Customer Satisfaction
Customer Service Improvements Result in Increased Satisfaction
Focus
on Customer Service Strategies in 2010
Better online experience for customers is key
Auto
eLending Site Rated No. 1 for Customer Service
Auto eLending Web site Ranked Highly by Auto Finance News
Contact Centre Innovation Awards Shorlist Announced
Innovation Awards 2010 demonstrates exceptional improvement
Bank Enhances Customer Service With SmartCenter
BB&T Selects NICE SmartCenter to Enhance Agents' service
Service Survey Says Customers are Ignored
Salt & Pepper Group report on customer interactions
National Customer Service Awards Winners Announced
Superheroes announced at the National Customer Service Awards
New
Customer Services Manager for Autoglass
Glass repair company Autoglass appoints Sharon Marler as CSM
Contact Center to Implement Customer Contact Solution
'Which' rolls out next generation customer service
environment
Survey Reveals Customer Service Channel Usage
Travel companies slow to use social media, call centers
dominate
Customer
Service Executive of The Year Named
Michael Biondo Named Customer Service Executive of The
Year
Pension Centre
Wins Customer Service Award
Pension Centre has won Guardian Public Services Award
Top Ten Customer
Service Trends for 2010
Contact centre specialist details action List to
improve service
Insurance
Customers Happy With Service
Survey reveals Australian customers rate Insurers
Highly
AppRiver Wins International Service Excellence Award
Customer Service Institute of America Recognizes
AppRiver
New Customer
Service Center Opens
Fayetteville's Public Works moves support center
TeamSupport Now Available on Salesforce.com
TeamSupport brings customer service tracking to
Salesforce CRM
Survey
Shows Cost of Poor Customer Service
Survey of 16 countries shows poor service costs USD
338.5 billion
Airline Staff Get Bonus for Helping Customers
American Airlines pay USD 150 performance bonus
e-Commerce Company Ranked Top for Service
HSN Inc. rewarded for customer focus
Residents Demand
Better Service
Rocky Mount residents say city must improve poor service
Hydro-Quebec to Cut 250 Customer Service Jobs
Union says company is poised to lay off workers
Microsoft Targets Salesforce.com and Oracle CRM
Microsoft offers six months' free access to Online CRM
Banks Must
Improve Customer Experience
One in five switch banks because of poor service
Tesco Bank Set
to Open New Service Center
Up to 1000 new customer service jobs created
Work at Home
Call Centers on the Rise
Homeshoring trend making a big impact on business
Peak 10
Selected as Finalist for NCTA 21 Awards
Data center operator selected in customer service category
Training Axed
to Help Survive Recession
One in three organizations cut customer service training
Britain's Got
Customer Service Talent
Stars of the customer service industry uncovered
VIPdesk Create 100 Home-based Customer Service Jobs
Kentucky Residents to be Hired as Customer Service Reps
Contact
Center Key Trends Highlighted
NICE Systems announce results of contact center benchmarking
Service Centre Achieves Accreditation
Southern Housing Group gains global standard
Public Services Awards - Shortlist Announced
Three organisations short listed for national customer service
award
Phone Directory
Wins "Best Service" Award
118 24 7 Service Wins "Best Service" and "Customer Service Agent
Ford Focus on Better Customer Service
Poor sales performance prompts drive to improve service
Social Networks Key to Looking After Customers
Customers are turning to social network sites to solve service
problems
Top of the
Shops Awards for Best Service
Customers vote on who gives best customer service
FairPoint Claim Customer Service is Improving
Communications company reports better performance
Verizon Launches New Customer Service Standard
Verizon Florida announces "Verizon Service Commitment"
Frustrated Customers Unhappy With Waiting Times
Survey Finds High Consumer Cost of Waiting
Food Safety Company Win First Place in Contact Centre Awards
AsureQuality recognized for professional customer service
Salesforce.com Make Use of Facebook and Twitter
CRM company Salesforce adds new social networking functions
Gas
Company Top in Industry for Customer Service
Equitable Gas ranked first in 700 random customer transaction
surveys
HighRise CRM Benefits from Further Integration
Leading SaaS software application improves customer
communication
Supermarket Creates Jobs in Service Centre
Customer contact centre brings much needed jobs to financial
industry
Regions Financial Corp Rated Top for Customer Satisfaction
Mortgage company ranks high in customer care despite economic
times
KenCall Nominated for Call Centre of the Year Award
KenCall set to gain another impressive win in call centre
outsourcing
Smart Card Survey Reports Happy Customers
95% of UK customers find their service very good or good
BSH Contact Centre Top for Customer Experience
BSH has won the coveted Total Excellence and Quality service
award
Interest in Customer Service Week Soars
Putting customer service at this year's National Customer
Service Week
Customer Service Representatives Shine in Down Economy
Performance of CSRs is key to contact center satisfaction
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