Rail Company On Fast Track to Customer Service Improvement

Australia -- Following a discussion series to hear from customers about their ideas to improve the train network, Connex the Australian rail operator has announced a $10 million customer service improvement program.

“Initiatives under the We Hear You program will see changes that will enhance the customer experience of rail travel in the metropolitan area,” said Connex CEO Bruce Hughes.

“Better communications, better seating, more six-car trains, better staff visibility were some of the issues highlighted by our customers as areas to be addressed. Well, we heard you and we are acting on these suggestions.”

Connex said that more than 189 million trips were made last year, averaging about 616,000 a day. The improvement program is the company's biggest one-off investment in this area to date.