Customer Service News
SYNETY Integrates CloudCall Application with GoldMine CRM
Software supports more efficient customer interaction
2013
Best Practice Customer Operations Guide Out Now
'Putting People First' published by Professional Planning Forum
Ombudsman Services Selects Cloud-based Contact Center
Intelecom management portal replaces telephony system
Voice of the Customer Pioneers to Share Feedback
Confirmit Community Conference dates announced
Powerdial Services To Deploy SmartVoice Viewpoint
Software will improve customer service via feedback
Call
Center Musical Boost for City of Culture
Firstsource Solutions employees' talent recognized
Banks
Warned Not to Ignore Social Media
Changing
customer needs present opportunities
Sabio to Deliver Contact Center Skills and Technology Training
Focus will be on Avaya, Verint and Nuance
technologies
Walmart Ranked Lowest in Latest ASCI Survey
Retailer bucks trend in rising satisfaction scores
Consumers are Getting Used to Mobile Self-Service
[24]7 extends IVR to mobile web on smartphones
Firstsource Taps into Customer Behaviour with FCI
Outsourcer launches multi-communication instrument
Call Centre & Customer Service Awards Now Open
Event will celebrate success and industry excellence
Research
Reveals Mobile Customer Loyalty is Fragile
40% of subscribers at risk of churn according to study
TeamSupport
Named a CSM Trend Setter
Customer support software ranked highly
Intelligent Customer Service Outsourcing Drives OVIVO Mobile
Service level agreement (SLA) targets met or exceeded
Next Telecom Win Australian Customer Service Award
Aldi, Lidl, Iceland, Tesco, The Co-operative affected
Half of Customers Will Boycott Horse Meat Stores
Aldi, Lidl, Iceland, Tesco, The Co-operative affected
Insurers Struggle to Deliver Online Customer Experience
Study uncovers growing chasm between best and worst
insurers
Creating an Insurance Customer Experience Management Strategy
Treat each customer as an individual or risk being left
behind
Grosvenor Hotel to Get Guest Experience Training
Hotel group to enhance customer experience
Complexity Increases in Measuring Customer Experience
ClickFox analyses multiple customer service touch
points
Virgin Holidays Increases Productivity Using Self-service
Service Center selects Encoded payment option
Constant Innovation Is Key to Customer Satisfaction
Internet companies must constantly innovate to lead
CustVox Launch Free CEM Maturity Assessment Tool
Innovative online tool helps measure CEM maturity
ComputerTel Launch New Customer Charter
Telecoms company demonstrates commitment to quality
Cobweb Solutions Improves Customer Service with Sostenuto
End users to benefit from using Sunrise Software
Service Desk
Contact
Center Supports Local Library
Fusion donates to Community School
Vendors Struggle to Integrate 360-Degree Customer View
Ovum reports BI and analytics require further
investment
Netplan's VCloud
Chosen for Entegraty's Sage CRM
Knowledge and expertise propelled the decision
Zendesk Celebrates Signing of 25,000th Customer
Achievement rounds out year of milestones
Agent Link's
Customer Satisfaction Levels Reach All-Time High
Insurance Company is proud of its final quarter
testimonials
First TransPennine Express Scoops Customer Services Award
Train company recognized at the Social Buzz Awards
Father Christmas Measured for Customer Service
Shock study reveals Santa's seasonal performance
Organizations Shortlisted for Customer Contact Innovation Awards
Awards showcase new solutions to improve the customer
experience
Software Provides New Insight Into Customer Journeys
SpeechStorm Fellini tracks end-to-end customer paths
Top
Brands Tested for Social Customer Service
14 of the nation's top brands tested on Twitter
Home
Deliveries Optimized for the Holiday Season
Paragon HDS software helps meet customers demands
Ticksy
Releases New Customer Service Tool
Accessible web-based customer support system
Tesco Customer Service Team Support Life-Saving Work
Fundraising will support early cancer detection
projects
Winners of Customer Service Innovation Awards Announced
Barclays Bank, FedEx and Turkcell Global Bilgi honored
Retail Customers Facing Average Service This Christmas
Growing chasm between best and worst online experience
Contact Centre Manager Wins Car for Customer Retention
Employee given car in recognition of their performance
One-third of Consumers Switch as a Result of Bad Service
People frequently feel dissatisfied with customer
service
Brits Love to Shop Online Using Their Smartphone
23 percent have shopped online using their mobile
Is the Loyal
Customer a Dying Breed?
Kcom and CCA reports reveals all
Pershing Awarded Gold Class Certification by CSIA
Gold certification reflects high service center
performance
Rentokil Honored with 'Supplier Excellence in Execution'
Recognized for customer service, quality and delivery
National Award Nomination for Analox Customer Service
Named as a finalist in Customer Feedback Strategy award
Revamped
Customer Service Portal Released
Cloud-based software delivers enhanced support
Seminar Attracts Record Number of Contact Center Leaders
National event aims to raise standards with workshops
NHS
and Eptica Win at Customer Contact Awards
Sherlock software enables service transformation
Top
Call Center for Customer Service Revealed
Dignity Caring achieve highest overall score
VSI
and SkyTrace integrate Service Management
Expands field service management monitoring
Companies Struggle to Deliver Online Customer Service
Study finds businesses unable to answer questions
Consumers Demand Customer Service via Social Media
NM Incite study reveals customers seek social channels
Plus
Dane Group Win Best Customer Experience Award
Housing group recognized at Contact Centre Awards
Tesco Customer Service Centre 'Apprentice' Charity Challenge
Charity over the moon with money raised by Tesco
volunteers
Eight
Technology Integrates SYNETY's CloudCall
Telephony suite enriches customer enquiry system
PeriscopeIQ Introduces PeriscopeCX Customer Experience
Management solution provides reliable, actionable
metrics
Maximizer Software Offers CRM Mobility Masterclass
Webinar will be about web-accessible platforms
Value of the Cloud Outlined at Customer Service Conference
Impact of mobile on multi-channel service also
discussed
Customer
Service is Getting Worse in 2012
Survey results report downward trend
VoIP Supply Success Attributed to Support Team
Customer Service week celebrated with awards
Call Center & Customer Service Awards - Winners Announced
Best and brightest shining stars of customer service
revealed
National Express Launch First Customer Charter
Coach Stations celebrate customer service week
Ginsters self-service Desk Satisfies Employees
Pastry maker uses Sostenuto Service solution
Firstsource Solutions Wins Outsourcer of the Year
BPO service provider wins European Call Center Award
Book
Throws New Light on Service Failure
Jeff Toister offers fresh, practical insights
mplsystems
Launches Contact Center Apps
New suite enables smartphone interactions
Avaya
Earns Nemertes Award for Contact Center
Rated highly for customer service and value
Senior
Citi Staff Take to the Front Line
Bank hopes to improve service levels
Customers Don't Always Complain About Bad Service
Survey reveals 91% of customers do not speak up
Sun Chemical Wins BPIF Customer Service Excellence Award
Peter Hicks collects award on behalf of service center
team
R Systems Implements Vertical Solutions to Support Contact
Centers
VSI segmented solution enables automated business
processes
Macmillan Support Shortlisted for Third Sector Excellence Awards
Telligent customer recognized for innovative online
community
Powerdial and Sinclair Voicenet to Provide Recording Solutions
Interaction recording and contact center applications
extended
Zendesk Unveils the New Face of Customer Service
Receives fresh funding to fuel customer revolution
Government Minister Opens New Sabio Support Center
Company invests in advanced Glasgow-based facility
Altitude Software Provide World-Class Contact Centers
Mellon Group of Companies win two awards
Veritek Starts Major Service Agreement With Epson
Epson meets customer's demands with enhanced support
Hornbill Supportworks IT Deployed by Lufthansa Technik
ITSM Enterprise solution meets demands of support desk
Vertical Solutions Releases HTML5-Based CRM Software
New solutions run on all popular mobile platforms
Greg Ubert Shares Tips for Awesome Customer Service
Customer service is key to happy customers
Don't Forget the Telephone Warns Customer Service Expert
On Hold CEO says telephone-based support still
preferred
Home-Based Customer Service Jobs Available at VIPdesk
Vacancies exist for virtual "Brand Ambassadors"
SmugMug Hero is Passionate About Quality Customer Service
Photo-sharing website sets new benchmarks for service
Credit
Card Customer Satisfaction Improving
American Express takes top spot in survey
Industry Leaders Debate Social Media for Better Customer Service
Brand loyalty, acquisition and reputation management on
the agenda
Vertical Solutions and Cameo Solutions Provide Call Connector
Xpress Call Connector will ease access between VSI's
People's Postcode Lottery Hits the Customer Service Jackpot
Eptica increases sales and helps raise money for good
causes
NewVoiceMedia Shortlisted in CCA Excellence Awards
SHL compete for Customer Service Team of the Year
Verizon Wireless Ranks Highest in Wireless Customer Care
J.D. Power and Associates report reveals top wireless
carriers
Workbooks.com Turns Cloud-based CRM on its Head
Web CRM system brings businesses together
NewVoiceMedia Gets Customer Experience Patent
Intelligent routing gives customers answers
Employee Insights and the Customer Experience
COO of PeriscopeIQ to address 2012 CXPA
Customers Unhappy With Social Media Service
Retailers and banks attract most complaints
Customer Services Software for Smartphones Trialled
Jacada Mobile Agent aims to create richer interactions
YO! Sushi Customer Feedback Hits 100,000 Responses
ORC reveals results of We're All Ears satisfaction
survey
Figleaves Provides Enhanced Customer Service With Intelecom
Call center uses cloud-based contact management portal
Connect
Consumers Who Get Excellent Customer Service Spend More
Investors in customer service receive 53% more
purchases
Customers Flood to Social Networks to Speak to Brands
A third of people have already interacted via social
media
Nuance Research Questions Demand for Live Agents
Survey reveals consumer preference for self-service
TMT A-Listed for Excellent Customer Satisfaction
Real Estate company recognized for excellence
Servion Increase Sales of Call Center Applications
Customer interaction management in demand
Jacada and Datapoint Deliver Service Solutions
Customer experience capabilities extended
Co-op Chooses Sunrise Software to Boost Service
Channel Island customers enjoy faster response times
Intact Recognized by Cisco as Contact Center Partner
ICT service provider gains enterprise ATP status
Genesys SIP Server Extends Customer Service
Customer service agents empowered by software
Zendesk Analytics Gets to Know Silent Customers
Socitm recognizes council with help from Axios assyst
Dudley Council Scores High on Customer Service
Socitm recognizes council with help from Axios assyst
Telappliant Champions VoIPOffice Telephone System
Successful online rollout at Let’s Get Digital
Enghouse Interactive Customer Interaction Index Results
State of customer interactions in U.S. business
revealed
Free Customer Service Highlighted in New Guide
William T. Pearsall shares service techniques
CustVox CEM
Partner With WeBank
Deal will strengthen Voice of the Customer
NHS
Increases Customer Service Efficiency
Eptica delivers answers to 3 million calls
Emerging Markets Use Social Media for Customer Service
Ovum survey reveals web savvy consumers in China and
India
AMS
Imaging Receive Diamond Support Award
Hyland Software present prestigious service award
PageOne Retains Outstanding Customer Service Status
Investor in Customers Recognizes mobile company
Poor Telephone Customer Service Loses Customers
Natterbox poll finds six in ten customers go elsewhere
Jacada UI for CRM Helps Call Center Interactions
New product will revolutionize customer experience
Companies Challanged by Fragmented Customer Channels
Report from Pitney Bowes reveals barriers to
communication
Office
Depot Finalist in Stevie Awards
Competition recognizes service excellence
Companies Need to do More With Customer Feedback
Chadwick Martin Bailey reveals 35% response rate
Future of
Customer Service Report 2012
First direct commission social media report
Safelite Contact Center Earns Global Standard Certification
Claims management operation ensures quality service
Consumers
Walk Out After Poor Experience
Empathica Consumer Insights Panel release findings
Top 10 Cruise Services Revealed by Review Authority
Customer support and ease of use evaluated
Service Management Unlocks Social Media Potential
Sostenuto technology increases customer engagement
Customer Service on the Map After Bournville College Experience
South Korean students take Welcome Host Gold training
course
Customers Say it's Okay to Ask for Feedback
Survey highlights the need for personal analytics
DOCUWISE Launch PESO Customer Relationship Module
PESO 3.0 MPS-RMM Platform announced at CES Show
Avendra Ramps Up Customer Care Organization
New appointments enhance customer support
RMI
Releases CRM for ADVANTAGE Mobile Users
New software enables customer look-up functionality
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