Customer Service News

UK -- Employees recognized for commitment to service.

UK -- Mystery shopping company warns retailers not to neglect customer service in the run up to Christmas.

UK --Ryanair has claimed higher levels of customer service and punctuality than other European airlines.

USA -- The majority of customers leave organizations quickly after a bad customer service experience, never to return.

South Africa -- The latest Customer Satisfaction Survey from Johannesburg shows that in general, people are happier.

UK -- Many customers would be willing to pay more to a company they believe has the best reputation and excellent customer service.

UK -- Motor industry acts to address the large number of complaints motorists make about poor service.

USA -- The White House takes steps to improve airline customer service over the thanksgiving holiday.

UK -- Water company lied about customer service performance to win higher price rises from regulator.

USA -- Report reinforces the importance of senior management's communication with employees with just 54% satisfied..

UK -- UK electronics retailer Hughes Direct is improving its online customer service ahead of the critical festive period.

USA -- Greyhound Lines, Inc. has announced the completion of its ambitious plan to enhance buses, terminals and customer service.

USA -- Sprint Nextel, the much talked about communications company will set in motion new policies to improve customer service.

UK -- Consumers are bracing themselves for a long wait and frustration this Christmas.

USA -- Company introduces new workforce optimisation functionality to its retail financial services and back-office operations solutions

USA -- Volkswagen Financial Services AG (VWFS) has successfully deployed a personalised self-service voice portal from VoiceObjects.

United Kingdom -- Almost half (45 per cent) of UK web retailers fail to even reply to customer emails.