Customer Service News - 2010 Archive
Poor Customer Relationship Management During Travel Disruptions
Lack of cohesion results in miscommunication and poor
CRM
ResponseQue Develops Automated Customer Support Software
Automated customer service software revolutionizes
support
ShipServ Launches Customer Reviews and Ratings Service
Ratings service reinforces trust between trading
partners
Morgan Sindall Receives Putting the Customer First Award
First construction company in the UK recognized for
service
Broadband Provider Tops Customer Satisfaction Polls
Internode leads the market for customer satisfaction
Nedstat and Salesforce.com Integration at Communicator Corp
CommunicatorR platform adds email management to
interface
Avaya Awards Contact Centre Prize to Sabio
Prestigious channel award reflects Sabio's continued
success
Best Customer Service and Support Award for Kinetic Data
Kinetic Data named as leader BMC Remedy User Group
iiNet Calls on Telecoms Industry to Improve Customer Service
Customer service must become a greater focus says ISP
Transversal and Mothercare win CCA Excellence Awards
Recognition given for best technology partnership at
CCA Awards
Queensland Rail Named Best for Customer Service
Rail company honored at Customer Service Excellence awards
Businesses out of Touch with Automated Customer Service
Customers experience frustration with voice recognition say Ovum
Virgin Trains Praised for High Levels of Customer Engagement
"Passion For Success" recognized by Investors In People
Ultimate Angling Nets Customers with APC Overnight Services
"Handled with Care” and NetDespatch software help improve
service
Pontin's Holiday Parks Lead the Way in Customer Service
First national tourism business committed to Welcome Host Gold
New Version of crm-now/PS CRM On Demand System Released
CRM On Demand system now includes additional features
Social Media - the New Frontier in Online Customer Service
Area Rugs Club have embraced social media as a new frontier
Supermarket Offers Higher Level of Customer Service
Self scanning solution from Re-Vision chosen by Carrefour
RCN Uses Crowdsourcing to Develop Customer Service
RCN launches new crowdsourcing site to engage staff in service
Professional Accreditation for Contact Center Specialists
Programme of professional accreditation available for contact
centers
Social
CRM Can Enhance Customer Strategy
DMC Software Solutions suggests using Social CRM with customers
Colleges Offered Customer First Standard Accreditation
Advantages of accreditation include improved customer loyalty
Moving Company Wins Top Honors for Exceptional Service
Two Men And A Truck earns a national customer service award
Customer Service Champion Recognized by ICS
Institute of Customer Service rewards customer service
excellence
Pegasystems CRM Software Helps Beat Recession
CRM may be the best way to ensure sustainability your business
Enhanced SysAid Customer Support Software Launched
SSysAid Help Customer Service Departments Improve Service
Delivery
Safelite Autoglass Earns Top Customer Service Awards
Safelite AutoGlass recognized for providing exceptional service
Companies Falling Short with Online Customer Service
Organizations Still Not Meeting Consumer Expectations
Online
Best Customer Service Market Research Professionals
Authentic Response, Inc. Recognized as Best in Customer
Service
John Lewis Aims for Top Aftercare With Sitel's Bespoke CRM
Retailer Partners with Sitel Contact Center and CRM
System
On the Right Track to National Customer Service Week
South West Trains celebrates national customer service
week
College in Quest to Deliver Unparalleled Customer Service
Mount St. Mary’s College Embraces Survey Solution
Council Awarded Customer Service Excellence
Wychavon rewarded for co-operation and willingness
IntelesysOne Number One Dealer for Service
ShoreTel recognizes IntelesysOne for customer
satisfaction
Customer Service Potential Unleashed With Intuition X
Operator console launched to help deliver the personal
touch
Cost of Waiting Survey Highlights Impact on Customers
State of customer service measured in US, UK and
Germany
Survey Reveals How to Motivate Customer Service Staff
Celebrations and cards are poular ways to inspire
employees
Bank Issue Apology for Customer Service Failings
Santander issue formal apology to customers
Limo
Company Drives up Customer Ratings
First LA Limo's focus on customer service pays off
Software Will Enhance Cross Channel Customer Experience
Selligent has launched its software for improved
customer experience
Lloyds Bank Receives Thousands of Customer Complaints
UK bank faces almost 2,000 complaints per day
Vision Care Recognized for World-Class Customer Service
Vision Care team make visible customer service impact
Software
Optimizes Home Delivery Services
Axida home delivery uses Paragon optimisation software
Chevrolet Rated Highest for Customer Satisfaction
China Customer Service Index ranks SGM-Chevrolet Highly
Address Book 4.0 CRM-Lite Now Available in Streetsmart
InfoStreet’s flagship IT software gets an upgrade
University Turns to Web Self Service to Deal with Enquiries
University of Liverpool deals with 50,000 student
enquiries
Banks
Missing out on Tweeting Customers
Still room for improvement on connecting with customers
Social Network Scores Low on Satisfaction Index
Survey reveals Facebook rated lower than IRS e-filers
Email Customer Service Still Fails to Deliver
Companies poorly equipped to provide quality experience
Illuminetic and crm-now Announce Cloud-Based CRM
Affordable hosted CRM solutions for SMEs
Hospital Launches Customer Care Initiative
Hopes to maximise levels of customer satisfaction
Identifying and Evaluating Loyalty Strategies Event
Pursway discuss the impact of social influence on customer
loyalty
Consona
Customer Management (CM) v7.0 Released
Customer driven release delivers lower cost of ownership
Intelestream Receives CRM Excellence Award
Customer Interaction Solutions recognize CRM Company
Contact Center Ranked First for Customer Service
Customer Service Benchmarking Ranks UWS No.1
Handled with Care Service Reduces Breakages
APC Overnight boost CNM Online customer service
Video
Customer Care is Now a Reality with VideoVisit
VideoVisit Enables Customer Care through a Live Video Link
GM Enlists Ritz-Carlton for Customer Service Training
Ritz-Carlton Hotel management to teach good service
University Rewarded For Excellent Service Standards
University of East London Rewarded For Excellent Service
Settler's Ridge Care Center Given National Award
Care Center recognized for outstanding customer service
Senator Calls for Tax on Call Center Offshoring
Proposed tax on US companies that are "offshoring"
BT Business in Drive to Improve Customer Service
Nuance Speech Recognition Helps BT Provide Better Service
SugarCRM iPad Application Leverages User Features
Titanium Enables First Native CRM iPad Application
Awards for Transforming Customer Experience
Putting customers first – seven award winning routes to success
Enhanced Contact Center System Implemented
Tokyo Marine & Nichido Medical Service Select Consona
Webster Bank
Improves Client Support
Bank extends working hours at 89 Branches to improve service
LivePerson Team Scoop Customer Service Awards
The Listening Company's LivePerson Team Win Three Awards
Eptica Customer Interaction Software Growth Continues
Eptica maintains its position as 2009 European market leader
Cessna Honored With Customer Excellence Award
Cessna Aircraft Company named a winner of MarketTools ACE award
Study Reveals Insurance Customer Experience Levels
Insurance Industry phone service good but web needs improvement
Microsoft Customers Optimize Customer Interactions
NICE works with Microsoft to leverage cross-channel analytics
City
Improves Customer Centric Services
Barcelona City Council increases its request handling target
CRM
Software Enables Outlook Client Connection
Customer's emails automatically logged in journal notes
Call Zebra Reinforces Passion for Customer Service
Accident management company joins Institute of Customer Service
American Airlines Enhance Customer Experience
NICE SmartCenter suite helps American Airlines respond quickly
Virtual Hold Technology Improves Customer Service
New queue-management solution eliminates long hold times
Alteva Named Customer Service Department of the Year
Hosted VoIP provider recognized by the Stevie Awards
Analytics Helps Contact Centers Measure Performance
New framework identifies best practice processes
Banks
Ranked in Customer Satisfaction Survey
Bank of America slide, Wells Fargo improve
StoneEagle Uses Soffront CRM to Improve Customer Support
Software solutions company improves service with Soffront CRM
Millennials are Needed to Provide Customer Service
Understanding the Millennial customer - it takes one to know one
Mobile Device Management Cuts Customer Support Time
Next generation of ActiveCare for mobiles launched
TeamSupport Adds Live Chat to Customer Support Toolkit
New technology enables real-time online problem solving
Sabio Set
to Enhance Customer Experience
Sabio to Implement Customer Contact Infrastructure
Latest Survey Results on Customer Satisfaction
Improved technical support at Apple, Dell and HP
Police Force Committed to Customer Service
Greater Manchester Police are to wear name badges
Vertical Solutions Launch CRM Contact Center Solution
New technology enables sCRM and cloud computing
Rok Aims for Exceptional Communications with Customers
Building Company Selects ClickSoftware for Workforce Management
CWR Mobility Release Mobile CRM 4.2 for Microsoft Dynamics
Power of Microsoft Dynamics CRM extended to BlackBerry and
iPhone
Customer Service Support software Revolutionizes Business
SysAid Technologies Launch CSS 2.0 Customer Support Software
Universities Challenged to Adopt Customer Centric View
Customer First sets its Own "University Challenge"
Accountancy Firm Records Increase in Customer Satisfaction
Customer Service Improvements Result in Increased Satisfaction
Focus
on Customer Service Strategies in 2010
Better online experience for customers is key
Auto
eLending Site Rated No. 1 for Customer Service
Auto eLending Web site Ranked Highly by Auto Finance News
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