Customer Service Most Important in This Economy
USA -
PRNewswire. "As consumers everywhere put the brakes on spending, customer service becomes more important than ever," said Michael Anderson, President of the Atlantic City Hotel and
Lodging Association (ACHLA) and Vice President of Hotel
Operations, Bally's Atlantic City.
Anderson addressed his peers at a meeting of the ACHLA with a
thoughtful reminder of how casino/hotel employees can counter
negative effects of the economy.
"The customer has never been more important," noted Anderson.
"Yes, there are fewer, and most are spending a little less, but
each customer coming through our doors has chosen to come. For
that, we need to reward them with great customer service. A big
smile and heartfelt welcome from every employee will mean a lot
to maintain our core business. Service provided in a caring and
helpful fashion does not cost extra, but it's been proven happy
customers are loyal, even in hard times.
Anderson challenged the group to "choose their attitude." They
could be negative or positive.
"We have all witnessed how various people respond to challenging
times," he said. "Those who are positive fare better than those
who aren't. Yes, we need to tighten our belts and adjust to
lower revenues. And yes, we will have to make some difficult
decisions to ensure continued financial effectiveness in the
short term. But in time the economy will improve and consumer
confidence will be restored. Atlantic City has a very bright
future and there is no question we will rebound stronger than
ever."
Anderson asked his peers to become role models for their staffs.
"Get out of your office and walk around your place. Talk to
customers and employees. Every interaction is an opportunity to
'make someone's day.' That habit will bring huge dividends now
and in the future."
"Pleasing customers is good business anytime," concluded
Anderson. "Let's all dedicate our efforts to exceed expectations
keeping Atlantic City visitors coming back for more."
About ACHLA
Founded in 1898, the ACHLA began as the Atlantic City Hotelman's
Association. Today, members of the ACHLA continue to work
together to solve problems, create opportunities and improve the
hospitality and tourism business throughout the greater Atlantic
City region. For more information, visit the organization's
website at
www.achotellodging.com or email info@achla.org or call (609)
345-8910.
Anderson addressed his peers at a meeting of the ACHLA with a
thoughtful reminder of how casino/hotel employees can counter
negative effects of the economy.
"The customer has never been more important," noted Anderson.
"Yes, there are fewer, and most are spending a little less, but
each customer coming through our doors has chosen to come. For
that, we need to reward them with great customer service. A big
smile and heartfelt welcome from every employee will mean a lot
to maintain our core business. Service provided in a caring and
helpful fashion does not cost extra, but it's been proven happy
customers are loyal, even in hard times.
Anderson challenged the group to "choose their attitude." They
could be negative or positive.
"We have all witnessed how various people respond to challenging
times," he said. "Those who are positive fare better than those
who aren't. Yes, we need to tighten our belts and adjust to
lower revenues. And yes, we will have to make some difficult
decisions to ensure continued financial effectiveness in the
short term. But in time the economy will improve and consumer
confidence will be restored. Atlantic City has a very bright
future and there is no question we will rebound stronger than
ever."
Anderson asked his peers to become role models for their staffs.
"Get out of your office and walk around your place. Talk to
customers and employees. Every interaction is an opportunity to
'make someone's day.' That habit will bring huge dividends now
and in the future."
"Pleasing customers is good business anytime," concluded
Anderson. "Let's all dedicate our efforts to exceed expectations
keeping Atlantic City visitors coming back for more."
About ACHLA
Founded in 1898, the ACHLA began as the Atlantic City Hotelman's
Association. Today, members of the ACHLA continue to work
together to solve problems, create opportunities and improve the
hospitality and tourism business throughout the greater Atlantic
City region. For more information, visit the organization's
website at
www.achotellodging.com or email info@achla.org or call (609)
345-8910.
