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Customer Service Quotes - Part II
Customer Service Quotes - Part III
Customer Service Quotes - Part IV
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Customer Service Quotes - Part VI
Definition of Customer Service
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Delegation: A Spectrum Of Choices
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10 Essential Customer Service Skills
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The Role of the Customer Service Advisor
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About: Ian Miller

Customer Service Articles

Deliver Amazing Service by Respecting Your Customer's Time
Full Service Recovery: How to Handle the Screw Up
Customer Service Policy: Are Your Customers Stuck in the Middle?
How to Create a Higher Level of Service Using the Power of Perception
Customer Service Surveys – The Good, the Bad and the Ugly!
Self-Service Won’t Win You Customers – Customer Service Will
How to Handle Customer Complaints: The 7 Do's and Don'ts
Six Steps to Understanding the Digital Customer
Black Friday Customer Service: 5 Easy Steps to Success
6 Customer Service Strategies to Set your Business Apart
Customer Service Strategy: To Serve and Protect
Time to talk? Why Automating Conversations Could Be a Big Mistake
3 Steps to Effective Customer Service Training
Top 10 Ways to Create a Customer-Centric Culture
Marketing and Customer Service: A Match Made in Heaven?
Why You Should Resolve Customer Service Complaints Quickly
Customer Service Week: Themes and Activities to Make Your Celebration Rock!
Roadmap for Implementing a Successful Customer Experience Program
Is Mobile Enough? How to Create New Opportunities for Customer Engagement
How to Own the Customer Service Conversation
Proactive Customer Service Means Connecting the Dots for Your Customers
The Power of Word of Mouth: Give Them Something to Talk About
Digital Customer Experience: Beyond the Feedback Hype
A False Choice: Who Comes First, Customers or Employees?
Great Customer Service Is More than a Smile
Customer Experience Mapping: How to Improve Customer Satisfaction
Solving Customer Problems, Even When They Aren't Our Fault
Customer Service Excellence: Find a Way to Make It Happen
Why You Should Be Bending the Rules to Keep Customers
How Well Do You Treat Your Internal Customers?
4 Pitfalls to Avoid in Your Customer Experience Management Strategy
Key Management Skills for Creating Great Customer Experiences
Top 10 Tips For Excellent Customer Service
How to Become a Customer Service Hero!
How to Deal With Irate Customers
US and UK Customer Service: Differences Revealed
Customer Service Empowerment Powers Profits
How to Get Your Employees to Commit to Customer Service
Handling Customer Complaints: The LAAF Method
How to Tackle Customer Service Stress
Five Customer Service Tactics to Increase Sales
Quality Standards for Great Customer Experiences
12 Reasons Why Customer Service Training Fails
One Deal Away: Engaging and Retaining Insurance Customers
5 Ways to Court the Customer as Your Valentine
Don't Keep Your Customers Waiting
3 Simple Steps to Customer Service Gamification
Customer Loyalty: Never Lose the Personal Touch
Top 10 Customer Loyalty Tips
How to Prevent Angry Customers
3 Steps to New Customer Service Employee Success
How to Ensure your Customers Come Back Every time
Top 10 Technology Trends for Customer Service in 2014
Customer Communications: How to Take Control in an Emergency
4 Signs Your Customer Support May Be Headed For Trouble
10 Key Steps to Customer Orientation
How to Deliver the Best Customer Experience
15 Ways to Deal With Angry Customers Face-to-face
8 Tips for Successful Customer Service Management
Why You Should Celebrate Customer Service Week
Customer Service ROI: The Financial Impact of the Customer Experience
Customer Revenge: Strategy
3 Ways to Fill The Gaps in Your Customer Service
Top 4 Customer Loyalty Tips for Retailers
5 Tips for Creating a Disney-like Customer Experience
8 Steps to Creating a Superior Customer Service Plan
When Things Go Wrong: How to Rescue the Customer Experience
How to Earn and Re-Earn Your Customers' Loyalty
Ten Keys to Creating the "Apple Loyalty Effect" for Your Customers
How to: "Listen, Understand, and Leverage Customer Voices"
Six Key Ingredients of Great Customer Service
The Great Digital Divide - Why Customers Won't Come
How to Give the Best Service: Just Be Nice!
Four Common Customer Service Mistakes and How to Avoid Them
Three  Words Your Should Never Hear in Customer Service
Six Ways to Improve Customer Loyalty
7 Tips for Delivering Customer Service Excellence
Errol Allen: What Is Customer Service?
10 Ways to Make Customer Service Your Differentiator
Earning a Return on Your "Customer Relationship Fund"
5 Ways to Become a Great Customer Service Manager
Is Customer Service the New Marketing?
Top 10 CRM Tips
Do You Really Know Who Your Customers Are?
3 Big Customer Service Tips
10 Tips for Delivering Call Center Customer Service
An Apple a Day Keeps the Customers Coming Back
Reducing Customer Effort: The Key to Keeping Customers
Ten Ways to Deliver Amazing Customer Service
Apple's Five Steps of Customer Service
Put Your Customer's Shoes On!
How to Handle Irate Internal Customers
Five Easy Steps to Customer Service Improvement
The Four C's of Customer Service
Nine New Year Resolutions for 2013 in Customer Service
What are The Core Values of Customer Service?
How to Create Legendary Customer Service
Top Technology Trends in Customer Service for 2013
Tomorrow’s Not-So-Big ‘Big Box’
10 Traits of the Best Customer Service Representatives
Top Ten Customer Service Duties
Five Tips for Effective Social Customer Service
3 Steps to a Great Customer Service Experience
Customer Service: Why You Should Think Long Term
Top 4 Customer Service Myths
Why Are Customer Service Improvements Important?
5 Things Today's Customers Want
Make it Easier for Customers to Do Business with You
Follow The Customer Service Leader—And Leave the Rest Behind
Answering a Call from the Future
How to Deliver Superb Customer Service by Sharing Stories
7 Tips For Advanced Customer Satisfaction and Retention
Real Time Relevance Creates Amazing Customer Service
Customer Service—It's Not Rocket Science
Inconsistent Customer Service: A Tale of Two Stores
The Financial Impact of Customer Service
5 Steps to a Better Customer Service Experience
Avoid These Customer Support Blunders
WOW! Customer Service: You Never Get a Second Chance
What Customer Centricity Is Really All About
Are Your Customers Getting Uniform Service?
The Importance of Departed Client Analysis
Walk a Mile in Your Customers' Shoes
5 Keys To Customer Retention
Complaining Customers: An Opportunity Not a Threat
How to Handle Tough Customer Conversations
The Real Cost Of Losing A Customer
How to Hire the Best Customer Service People
Top 5 Ways of Dealing With an Angry Customer
What Customer Service is NOT!
Top Ten Customer Service Strategies
How to Create a Customer Service Manifesto
Doing the Right Thing for Your Customers
How to Provide Internal Customer Service Excellence
Three Steps to Winning in Customer Service
Why you Should Measure the Impact of Customer Service
Customer Service Back In The Day
Customer Care and Beyond!
8 Tips for Fantastic First Impressions
Great Customer Service Is Not About Being Perfect
Consciousness and the Customer Experience
Five Tips to Safeguard Your CRM System
How to Deliver Moments of Magic to Your Customers
Make Your Customer Feel Like a VIP
Do You Know Your Customer Service Touchpoints?
Top 10 Customer Service Technology Trends for 2012
Going the Extra Mile for Your Customers
Employee Power for Improved Customer Engagement
Why Clients Don't Want Your Customer Service
Social CRM - Four Steps to Success
5 Ways to Keep Customer Service on the Agenda
You Can't Hide Bad Customer Service
How to Provide Contact Center Customer Service
The Importance of Customer Service Touch Points
A Great Model For Keeping Customers Happy
How to Create a Customer Service Culture
Watch Out for Those Customer Service Toll Gates
How to Avoid 'Middle Seat' Customer Service
The Importance of Customer Service Excellence
Make Your Customer Number Two!
How to Deal With Nightmare Customers
Marketing Good Customer Service
Are Your Customer Relationships Simply Brief Encounters?
Empathy Statements for Customer Service Representatives
Using Video to Improve Customer Service
How to use Feedback to Fuel Customer Retention
12 Tips for a Positive Customer Experience
Make Your Customers Happy With Better Answers
How to Successfully Handle Customer Complaints
Achieving a 360 Degree View of Your Customer
5 Ways to Ensure Customer Satisfaction
Ten Top Tactics for Healthy Customer Service
Three Ways to Make Customer Service Surveys Fun!
How to Create a Hospitable Customer Experience
Complaints - The Tip of the Iceberg
"Big Mouth" Customer Service
Adopt a People-Centric Approach to Improve Customer Satisfaction
Core Strengths of a Customer Service Representative
Easy Ways To Improve Your Customer Service
Excellent Customer Service for Ungrateful Customers
Top 5 Customer Service Mistakes And How To Fix Them
What Ever Happened To Customer Service?
65 Customer Service Best Practices
The Direct Link Between Guest Service & Revenue Generation
The Outstanding Customer Service Experience
Authentic service - the Key to Winning Customer Service
Social CRM - Strategies That Engage Customers Using Social Media
Keeping the Personal Touch Improves Customer Retention
Seven Tips to Deal With Unhappy Customers
The 3 Things Complaining Customers Fear Most
Serving Customers: How to Take a Punch
101 Inspirational Customer Service Quotes
The Dollars and Sense of Customer Loyalty
Taking Care of the Customer - Moments of Truth, Misery and Magic
What Product Managers Need To Know About Customer Loyalty
Speed - Make Great Customer Service Even Greater
Providing Positive Customer Service Over the Phone
Stop Causing Problems in the Minds of Your Customers
Revolutionary Customer Service: Let's Train the Customer Instead
Five Ways to Surprise and Delight Your Customers
Customer Service Superstars and How to Duplicate Them
The Present and Future of Customer Engagement
The Difference Between Hearing and Listening to Customers
Ten Tips for Effective Customer Service Training
Why Do Companies Give Bad Customer Service?
Another Customer Service Opportunity Missed
Create Your Ideal Client Profile
The Expanding Universe of Customer Service
Do Deliveries Negatively Impact Your Customer Service?
10 Tips For Impeccable Customer Service
The Customer Service Tree
Effective Complaint Management: 12 Steps to Customer Delight
Recession Rollercoaster - Variety is key for Customer Loyalty
Six Master Strategies to Build customer Loyalty
Customer Service - Or Customer Care?
Establishing Trust - Build Relationships and Make Them Work For You
Why not do a Customer Satisfaction Survey
5 Star Service Vs 4 Star Service - What's the Difference?
Changing the View on Customer Engagement and Employee Retention
Memorable Encounters - Everytime!
New Strategies for Contact Centers
Customer Service is the Key in Today's Economic Climate
Dispelling Customer Loyalty Myths
Mystery Shopping Ideas for Your Business
Keep Your Customers Blissed Out & Excited
Creative Customer Service Strategies
The Easiest Way to Build Trust With Your Customers
What Customers Really Want: Five Steps to Customer Loyalty
Do-It-Yourself: The Age of True Customer Service has Long Passed By
2009 The Year of the Customer - Are You Ready?
Customer Astonishment: 10 Secrets to World-Class Customer Care
In Difficult Times, Keep Your Customers Happy
Where Legendary Customer Service Begins
7 Things Every Customer Service Person Needs to Know
Critical Customer Information You Can't Afford to Miss
Customer No Service - How to Lose a Loyal Customer
Top Ten Ways to Better Service This Holiday Season
Get the Everyday Basics Right - Then Work on Customer Loyalty
Managing Caller Hostility on a Customer Complaint Hotline
Providing Professional Internal Customer Service
Five Strategies For Guaranteeing Customer Loyalty
An Important Thing to Remember About Customer Service
How to Improve Your Surveys to Obtain Better Results
Call Center Skills - Five Tips For Better Huddles and Meetings
Thank You Notes - Are They a Thing of the Past?
The Three Worst Words in Customer Service
How to Build Customer Loyalty by Making & Keeping Credible Promises
Lessons From a Sweaty Guy
How to Prevent a Style Conflict Between Customer Service and Sales
How Job Satisfaction Can Affect Customer Loyalty
How Do You Define a Customer?
Your Customers - Have You Asked Their Opinion Lately?
Your Company's Bottom Line is Tied to Customer Satisfaction
50 Ways to Invigorate Your Customer Service
Customer Focus in a Slow Economy
The Answer’s Yes…What’s the Question?
Not Your Father’s (Or Mother’s) Customer Service
The Most Important Customer Service Question
The Power of Perceptions in Shaping Customer Satisfaction
Customer Satisfaction: What Yardstick Do You Choose?
How to Optimise Customer Feedback From Numerous Sources
6 Reasons Why Complaining Customers are Golden
You Are The Leader - Customer Excellence Begins With You
Building Loyalty - 5 Steps to Succeeding in Difficult Times
Do You Use Customer Satisfaction Surveys?
3 Reasons Why Companies Aren't Developing Outstanding Customer Service
5 Traits You Cannot Teach In Customer Service
Understanding Customer Retention
Customer Loyalty Is the Key Measurement for Business Success
Defog The Mirror Of Customer Satisfaction
5 Simple Steps To Improve Your Customer Service Right Away
Is Your CRM System Doomed To Fail?
Learning from Your Employees' and Customers' Complaints
Motivate Your Team For Outstanding Customer Service
Turning Customer Service Inside Out
Customer Service Policy Geared For Excellence
Are Customer Service Standards Declining?
Conducting Business With Kindness
25 Ways to Keep Customers for Life
Should I Have My Company Mystery Shopped?
Customers Who Rave About You and Your Service
5 Practical Steps to Instill Exceptional Customer Service
Customer Care and Employee Care Go Hand in Hand
How to Handle Customer Complaints
Customer Service - Isn't It Obvious?
What is ‘Legendary Service’?
The "In" Of Customer Service
Satisfy Your Customers Through Compromise
How to Turn Customer Service Complaints into Profits
How Much Service is Too Much Service?
How to Handle an Angry Client
The Bright Side Of Losing A Customer
Customer Expectations vs. Customer Needs
Customer Experience: Everything Is An Emotional Buy
Embrace your customer’s complaints
4 Ways You Can Handle Customer Service Better
Do 'Captive Customers' Deserve Great Service?
Make Your Customers Feel Like Stars!
Turning Difficult Customers into Raving Fans
Why Customer Focus Differentiates
Customer Service ABC's
The Top Ten Customer Service Tips
Customer Service is a PACT
How to Prevent Turnover in Your Call Center
Difficult Customers - There's No Such Thing
CRM - The Emperor's New Clothes
Achieving World Class Customer Satisfaction
7 Tips For Outstanding Customer Retention
Customer Service in the Web 2.0 World
A Real CRM Strategy or Just Tracking Customers?
The 3 P's of Customer Service Management
8 Ways to Get Close to Your Customers
Process Management Essentials for Extraordinary Customer Experiences
Call Center Performance Management
Gateway to Successful Client Relationships
Foundations of Customer Satisfaction and Loyalty
Customer Service: You Just Never Know
Improve Like the Airlines
Creating the Greatest Customer Experience Ever
Get to Know Your Customers
Are You a Real Professional?
The Real Customer Service
5 Critical Priorities for Extraordinary Service
Bad Customer Service Does Not Happen Overnight
Connect to Your Customers Through Your Customers
The Boomerang Effect In Customer Satisfaction and Loyalty
Six Keys to Creating “Wow” Customer Service Experiences
Keep The Customer In Your Sites
How Do You Sustain And Grow Your Customer Relationships?
Customer Service: Little Things Matter
5 Ways to Have a Love Affair with your Customers!
How To Improve Your Call Center
Crafting Your Sales and Service Value Promises
Quotes For The Customer Service Professional
4 Steps to Spectacular Customer Service
Customer Service And Employee Satisfaction
Turn Your Employees Into Customer Service Dynamos
CRM And Sales Force De-Automation
Customer Service - A Proactive Step
Renewing Customer Loyalty
Customer Service Is Dying —and I’m Not Feeling So Good Myself!
7 Secrets for Moving Customers Out of a Hardball Mentality
The Fickle Customer
Top Ten Telephone Basics
7 Tough Customer Service Questions
The Five Diamonds of Customer Service Leadership
Can Mystery Shopping Improve Customer Service Levels?
Being Present is a Gift to All - The Real Meaning of Real Time
Never Ask A Question..
10 things to Remember While Replying to your Customers' Email
Five Pillars of Sustaining Exceptional Service
Client Service as a Competitive Advantage
No Customer Service - No Sale  
Ken Blanchard - Lunch With The Best Selling Author.. 
Where Are Your Executive Offices?
Empowering Customer Service is Vital
Complaints Are Actually A Good Thing!
Delivering Customer Service Training That Sticks
Are You Turning Raving Fans into Roving Fans?
3 Special Benefits Every Customer Wants
What Are You Measuring your Customer Service With?
The 5 W’s of Customer Service Training
Answer Seven Powerful Questions to Deliver Superior Service
15 Principles for Complete Customer Service
Customers on Fire: How Good is My Suit?
Measuring Customer Satisfaction
Make Customer Service Your First Priority
How To Improve Customer Service
5 Steps to Exceed Customer Expectations
You Better Know Who You Are Serving
How to Enhance Customer Service
12 Ideas for Customer Service Training
How to Handle Difficult Customer Conversations
Focusing on Customer Service Consistency (Part 2)
Turning Around a Dysfunctional Customer Service Operation
7 Tips for Managers in Customer Service for 2007
The Truth About Really Great Customer Service
What Words are Music to the Ears of Your Customers?
R.E.S.P.E.C.T. - Your Client's Communications Preferences
Focusing on Customer Service Consistency
What is Customer Service?
10 Ways To Improve Your Customer Service
Hire For Attitude Customer Service
Improving Communications with Customers or Clients
What is More Important Than Customer Loyalty
What is More Important than Customer Loyalty - Part Two
Six Secrets of Outstanding Customer Retention
A New Spin on Mystery Shopping
Build Stronger Relationships with Customer Issues
Oh No, I Don't Want to Be a CSR Anymore!
What To Do When a Customer is Angry
Become a Customer Service Raving Fan!
Effective Ways to Handle Complaints and Keep Customers Happy
Who’s in Control of Your Customer Service?
The Keys to Delivering World-Class Service
Give Good Voicemail - Master the Art of Leaving Messages!
Customer Experience: It's More Than Customer Satisfaction
Is The Customer Always Right?
The Power of Highly Satisfied Customers
Turbocharge Your Business with Exceptional Business Courtesy
True Success Equals Loyal Customers
Customer Service Begins With an "A"
Tips for Removing “Customer Hassles”
Dealing With Customer Complaints - B.L.A.S.T
Test Your Customer Service Knowledge!
Customer Service or Customers Serve Us?
It's Not Your Father's Customer Service Anymore!
Is It Any Wonder That Companies Lose Customers?
Top Tips to Create a Customer Service Culture of Excellence
Prove Yourself Every Time With Great Customer Service
Getting Back to Basics: A Customer Service Tale
Four Ways to Provide Customer Service on the Way Out
Customer Relationship Management For A Higher Level Of Customer Service
Customers are Us! The Golden Rule of Customer Service
Standards of Customer Service
How to Restore Customer Satisfaction after Customer Service Failure
Outshine the Competition with Customer Service
How To Determine Your Customer's Value
When Giving Service, Give It Cheerfully
Creating Customer Service Dynamos
Anatomy Of An Angry Customer
Keep Your Customers Coming Back
Bad Customer Service Is Not So Funny
Superior Customer Service: Seven Strategies for Success
How to Be a Customer-Focused Company
The Voice of Customer Service
Creating Customer Service Memories
The 5 Biggest Customer Service Blunders of all Time
4 Customer Service Mistakes Companies Should Avoid Making
Complaint Letters: How to respond in 7 steps
A Customer Culture is Built on a Service Ethic
CRM: Keeping Customers Loyal
Winning Customers Over the Phone
How to Provide Exceptional Solutions to Your Clients
Is Your Business Easy to Buy From?
Unlocking the Value of Your Customers
What's Your S-E-R-V-U Quotient?
Customer Satisfaction Is Your Business
Customer Service Quality Statements to Measure up Against
Getting Customers To Love You
You Made a Mistake Now I'm Your Biggest Fan
Tips For Implementing A Call Center Quality Monitoring Solution
Business to Business Customer Satisfaction Surveys - Part I
Business to Business Customer Satisfaction Surveys- Part 2
Business to Business Customer Satisfaction Surveys - Part 3
Business to Business Customer Satisfaction Surveys - Part 4
Business to Business Customer Satisfaction Surveys - Part5
Business to Business Customer Satisfaction Surveys Part 6
7 Ways of Getting Your Customers to Say ‘Wow’!
Delivering Great Customer Service
Keeping Your Cool When The Customer Gets Hot
What Every Customer Truly Wants - And How You Can Provide It!
Quality Customer Service - A Philosophical View
Customer Loyalty versus Customer Satisfaction – The Real Difference
Mystery Shopping - Mysterious Way To Improve Customer Care
Customer Service Is King
Communicating with Customer Focus
CRM For Beginners – Customer Relationship Management Basics
Dealing with Disgruntled Customers
Handling Challenging Situations with a Customer-Focused Mindset
Hiring Customer Service Representatives That Are A Perfect Fit
Putting The "Service" Back In "Customer Service"
Are You a Customer Centric Organization?
Are You a Customer Centric Organization ? (Part II)
Blocks to Customer Focus
Customer Service in 10 Simple Steps
Action Ideas to Deal with Difficult Customers
How to Amplify the Voice of the Customer
Customer Satisfaction Isn't Enough Any More
Managing Customer Contacts
Are You Hearing Your Customers?
Great Service Means Being Extraordinary
Customer Service Style
The Unbeatable Laws of Customer Service
Customer Satisfaction Linked to Employee Satisfaction
Your Career Action Plan for the New Year
Thank Goodness for Customer Complaints
Sure Fire Ways To Drive Customers Away!
Building Loyal Customers, From Contact to Delivery
Making Customers Feel Important
How To ‘Revolutionize’ Your Customer Service
Raising the Profile of Customer Care
Four Ways to Motivate Customer Service Professionals
Perfect Customer Service: Bigger is Not Always Better
Bringing True Customer Focus Into Reality
Service Encounters of the Third Kind
Tips for Curing Bad Customer Service
First Contact: The Source of Customer Loyalty
Poor Customer Service Is Top Reason Consumers Switch..
The Ten Commandments of Great Customer Service
What Customers Really Want - Six Secrets of Customer Service
Top Tips for Better Teamwork
CRM = Customer's (don't) Really Matter
Creating A Customer Service Culture
The ABC of Customer Service
Customer Service Leads to Customer Loyalty
Why Customer Efforts Fail…Signs to Look for and Avoid
Would You Like FRIES with That?
10 Tips To Improve Your Internet Customer Service
Turning a Difficult Customer into a Customer that Comes Back
Which Customers Complain the Most?
Critical Steps to Establish a Customer Service Culture Critical Steps to Establish a Customer Service Culture
Customers Say "That's Stupid" to Call Center Methods"
Customer Service In Today's Business Environment
Top Ten Customer Service Tips
Hit The Jackpot With Customer Complaints
Consumers Say "That's Stupid" to Call Center Methods"
Delivering "Cut Above" Customer Service
-- Part 2 - The customer is always right
-- Part 3 - Turn complaints into a challenge
-- Part 4 - Use those two little words, thank you
-- Part 5 - Always be upfront and honest
-- Part 6 - Take the time and make the effort
What Exactly is CRM?
Customers - Hold Onto What You've Got
Customer Service Week
Making Customer Satisfaction Surveys Work
Bollywood Dreams
How Does Singapore Airlines Fly So High?
We Know Our Technology, But Do We Know Our Customers?
The Branding Experience - We Never Say No
When Things Go Wrong..Bounce Back!
What to do When Your Customer is About to Explode!
In Challenging Times Service Matters Most
What's a Customer Worth?
Clean Sweep
The Team Approach
Are You Being Dead Right?
Getting Customers to Love You
How To Keep Customers
Make An Action Plan To Improve Customer Service
Vision: How Leaders See The Invisible

The First Step to Building Relationships With Clients
How to Handle Client Complaints
5 Tips to Turn Your 'No' Client Into a 'Yes' Client
Building Your Business Around the Best Customers
How to Keep a Customer Even When They Are Wrong
CRM - An Essential Overview
Thoughtful, Value-Added Customer Service
Moments of Truth of Veterinary Practice Customer Service
Turning Your Customer Service Representatives Into Sales Agents
The Risks of CEO Succession
How Real Are Those Price Pressures?
Supplier-Customer Relationship: A Case Study
Emerging Technologies Will Change the Face of CRM
How to Score Customer Loyalty Surveys
7 Steps to Improve Your Customer Service Desk
Solidify Relationships Through Personalized Contact
The Keys to Customer Service
Listening to the Voice of the Customer (VOC)
Cloud-based Contracts Enhance Customer Service
5 Ways to Engage With Your Customers
Make Customer Service Excellence a Habit
Customer Service: The Choice is Yours
Instilling a Customer Service Culture
Top Customer Retention Tips
How do you Rate as a Boss?
Four Ways to a Customer Facing Culture
The Value of Customer Loyalty
Don't Leave Me Hanging On The Telephone
Give Great Customer Service by Treating People Right
What Do Your Customers Think About You?
How to Give Good Customer Service
Building Customer Loyalty is Easier Than You Thought
Personalising Customer Experience in the Post-Christmas Returns Rush
DŵrCymru Welsh Water - Customer Service Case Study
Sellers Should be Servers and Servers Should be Sellers
Trip Advisor Customer Feedback - Get Wise Not Mad!
Top 6 Customer Experience Management Concerns
Keys To Exceptional Customer Service
Six Major Customer Service Trends for 2012
Customer Service Metrics to Measure Client Satisfaction
How To Analyze Customer Feedback
5 Ways to Develop Long Lasting Customer Relationships
How To Look After Complaining Clients
The Purpose of a Company is to Create Customers
Is Your Business Image & Message to Job Candidates in Alignment?
Four Key CRM Strategies That Can Leap You Ahead of the Competition
How to Create an Employee Compensation Plan that Works
How to Instantly Upgrade Your CRM Software
How to Develop an Employee Progression Model
Customer Service Guidelines for Suppliers and Contractors
The Wise Company: Is a Degree Required?
How to Go From Problem to Solution at Work... Quit!
In Today’s Workforce a High IQ Is Not Enough
Should I Fire the Customer?
Understanding the Business Of the Younger Generation
Leadership is SO yesterday!
Using Games to Create a Better Customer Experience
Damage Control: CSR Hiring Mistakes
The Pilot in Command: How to Face Unexpected Obstacles Head On
The Customer is Not Always Right!
Customer Service Buzzwords
Customer Service Vacancies
Transform Your Customer Service with Business Rules
Creative Tension: 10 Exercises To Become the Leader You Want to Be
Control Your Costs With Exceptional Customer Service
Earning Your Leadership Stars and Stripes
Vendor Portals: The Importance of Good Customer Experience
Job Hunting: Getting Past the Gatekeeper
Social Media and Customer Service [Infographic]
The Power of One: Digital Customer Service Explained
How to Track the Perfect Order
How to Provide Great Customer Service over the Phone
Real-time Routing of Tweets - Essential Customer Service
8 Fool-Proof Strategies for Customer Retention
Cultivate a Good Customer Service Reputation
How to Bring New Customer Service Representatives Up To Speed
Good Customer Service Can Cost Nothing
How May I Help You? The Benefits of Promoting Good Customer Service
The One Leadership Secret You Can’t Ignore
Social Media Makes Banking Social Again
Three Steps to Customer Experience Transformation
6 Ways to Link Quality Improvement to Customer Service
Contact Center as a Service: 7 Myths Dispelled
3 Ways Technology Can Boost Your Customer Service
Customer Experience Matters in the Connected Contact Center
5 Easy Steps to Getting Your Complaints Resolved
The Ultimate Customer Service Experience?
Why Web Chat is Becoming the Customer Channel of Choice
Focus on the Customer, Not the Money
Seven Ways to Survive Your Performance Review
5 Customer Service Training Videos that Won't Cost you a Penny!
Contact Centre as a Service (CCaaS) and Workforce Optimisation (WFO): a Winning Combination
Consciousness Matters! Why Leaders Can’t Afford to Be Without It
Customer Respect: Resolve Customer Service Complaints Quickly
Time Management Test: How Good are you at Managing Your Time?
Seven Symptoms of Bad Meetings and What You Can Do About Them!
The One Simple Thing You Can Do to Improve Your Meetings Today!
Ten Psychological Traps That Meeting Facilitators Face
Turn Employee Customer Service Best Practice into Standard Practice

Customer Service News

Retailers Failing at Email Customer Service
Recreation Department is on a Mission to Improve Customer Service
CORGI HomePlan’s Helping Hand to Beat Winter Freeze
Insurance Company Secures Place at Top 50 for Customer Service
Poor Customer Support Can Actually Kill Sales
Customer Service Benchmark: Q2 Findings Revealed
Virgin Atlantic Hopes to Boost Social Media Customer Care
Internet of Things (IoT) Set to Cause Customer Service Revolution
What Type of Complainer are You?
Carpeo Win Customer and Staff Care Award
How Banks Can Improve Customer Loyalty With Big Data
TeamSupport Grab Stevie Award for Customer Service
How Do Customers Want to Contact You? [Infographic]
Fusion Contact Center Helps Sunderland's Next Generation
AsiaInfo Nominated In Telecoms Awards
Contact Centers Still in the Quality Monitoring Dark Ages
Companies Losing out due to Poor Customer Feedback Measurement
Customer Experience Management Turkey comes to Istanbul
Contact Centers Struggling to Manage Multiple Channels
US Businesses Lose Millions as Customers Fight Back
Retailers Failing to Capitalize on Online Retail Surfing
iAdvize Launches Live Chat Solutions in the UK
Bringing Customer Service In and Out of the Customer Service Centre
Global Customer Satisfaction on the Rise
Mobile Customers Prefer to Contact Call Centers by Phone
United Biscuits Achieves Cost Savings With New Service Desk
Papa Murphy’s Service Is In a League of Its Own
CX Event To Provide Transformational Customer Insights
Virtela Named World Leader in Customer Satisfaction
Sprint Plan to Cut 800 Customer Service Jobs
Top Burger Chains for Customer Satisfaction Revealed
Zendesk Reimagines Customer Service With Help Center
Customer Satisfaction Rebounds According to Zendesk
PPL Shortlisted for Customer Experience Awards
The rise of the CRM Customer Engagement Center
Kcom Helps Voice and Data Resellers Better Connect with Customers
BMJ Enhances Customer Service and Sales
Customer Service Expectations Keep Increasing
Brandon Read Recognized as Top Performing Apprentice
LRS Survey Software Helps Managers Respond to Service Issues
SYNETY Integrates CloudCall Application with GoldMine CRM
2013 Best Practice Customer Operations Guide Out Now
Ombudsman Services Selects Cloud-based Contact Center
Voice of the Customer Pioneers to Share Feedback
Powerdial Services To Deploy SmartVoice Viewpoint
Call Center Musical Boost for City of Culture
Banks Warned Not to Ignore Social Media
Sabio to Deliver Contact Center Skills and Technology Training
Walmart Ranked Lowest in Latest ASCI Survey
Consumers are Getting Used to Mobile Self-Service
Firstsource Taps into Customer Behaviour with FCI
Call Centre & Customer Service Awards Now Open
Research Reveals Mobile Customer Loyalty is Fragile
TeamSupport Named a CSM Trend Setter
Intelligent Customer Service Outsourcing Drives OVIVO Mobile
Next Telecom Win Australian Customer Service Award
Half of Customers Will Boycott Horse Meat Stores
Insurers Struggle to Deliver Online Customer Experience
Creating an Insurance Customer Experience Management Strategy
Grosvenor Hotel to Get Guest Experience Training
Complexity Increases in Measuring Customer Experience
Virgin Holidays Increases Productivity Using Self-service
Constant Innovation Is Key to Customer Satisfaction
CustVox Launch Free CEM Maturity Assessment Tool
ComputerTel Launch New Customer Charter
Cobweb Solutions Improves Customer Service with Sostenuto
Contact Center Supports Local Library
Vendors Struggle to Integrate 360-Degree Customer View
Netplan's VCloud Chosen for Entegraty's Sage CRM
Zendesk Celebrates Signing of 25,000th Customer
Agent Link's Customer Satisfaction Levels Reach All-Time High
First TransPennine Express Scoops Digital Customer Services Award
Father Christmas Measured for Customer Service
Organizations Shortlisted for Customer Contact Innovation Awards
Software Provides New Insight Into Customer Journeys
Top Brands Tested for Social Customer Service
Home Deliveries Optimized for the Holiday Season
Ticksy Releases New Customer Service Tool
Tesco Customer Service Team Support Life-Saving Work
Winners of Customer Service Innovation Awards Announced
Retail Customers Facing Average Service This Christmas
Contact Centre Manager Wins Car for Outstanding Customer Retention
One-third of Consumers Switch Suppliers as a Result of Bad Service
Brits Love to Shop Online Using Their Smartphone
Is the Loyal Customer a Dying Breed?
Pershing Awarded Gold Class Certification by CSIA
Rentokil Honored with 'Supplier Excellence in Execution'
National Award Nomination for Analox Customer Service
NHSBSA Wins at NE Contact Centre Awards 2012
Revamped Customer Service Portal Released
Seminar Attracts Record Number of Contact Center Leaders
NHS and Eptica Win at Customer Contact Awards
Top Call Center for Customer Service Revealed
VSI and SkyTrace Integrate Service Management
Companies Struggle to Deliver Online Customer Service
Consumers Demand Customer Service via Social Media
Plus Dane Win Best Customer Experience Award
Tesco Customer Service Centre Apprentice Charity Challenge
Eight Technology Integrates SYNETY's CloudCall
PeriscopeIQ Introduces PeriscopeCX Customer Experience
Maximizer Software Offers CRM Mobility Masterclass
Value of the Cloud Outlined at Customer Service Conference
Customer Service is Getting Worse in 2012
VoIP Supply Success Attributed to Support Team
European Call Centre & Customer Service Awards - Winners Announced
National Express Launch First Customer Charter
Ginsters self-service Desk Satisfies Employees
Firstsource Solutions Wins Outsourcer of the Year
Book Throws New Light on Service Failure
mplsystems Launches Contact Center Apps
Avaya Earns Nemertes Award for Contact Cente
Senior Citi Staff Take to the Front Line
Customers Don't Always Complain About Bad Service
Sun Chemical Wins BPIF Customer Service Excellence Award
R Systems Implements Vertical Solutions to Support Contact Centers
Macmillan Support Shortlisted for Third Sector Excellence Awards
Powerdial Partners With Sinclair Voicenet to Provide Recording Solutions
Zendesk Unveils the New Face of Customer Service
Government Minister Opens New Sabio Support Center
Altitude Software Provide World-Class Contact Centers
Veritek Starts Major Service Agreement With Epson
Hornbill Supportworks IT Deployed by Lufthansa Technik
Vertical Solutions Releases HTML5-Based CRM Software
Greg Ubert Shares Tips for Awesome Customer Service
Don't Forget the Telephone Warns Customer Service Expert
Home-Based Customer Service Jobs Available at VIPdesk
SmugMug Hero is Passionate About Quality Customer Service
Credit Card Customer Satisfaction Improving
Industry Leaders Debate Social Media for Better Customer Service
Vertical Solutions and Cameo Solutions Provide Call Connector
People's Postcode Lottery Hits the Customer Service Jackpot
NewVoiceMedia Shortlisted in CCA Excellence Awards
Verizon Wireless Ranks Highest in Wireless Customer Care Turns Cloud-based CRM on its Head
NewVoiceMedia Gets Customer Experience Patent
Employee Insights and the Customer Experience
Customers Unhappy With Social Media Service
Customer Services Software for Smartphones Trialled
YO! Sushi Customer Feedback Hits 100,000 Responses
Figleaves Provides Enhanced Customer Service With Intelecom
Consumers Who Get Excellent Customer Service Spend More
Customers Flood to Social Networks to Speak to Brands
Nuance Research Questions Demand for Live Agents
TMT Development A-Listed for Excellent Customer Satisfaction
Servion Increase Sales of Call Center Applications
Jacada and Datapoint Deliver Service Solutions
Co-op Chooses Sunrise Software to Boost Service
Intact Recognized by Cisco as Contact Center Partner
Genesys SIP Server Extends Customer Service
Zendesk Analytics Gets to Know Silent Customers
Dudley Council Scores High on Customer Service
Telappliant Champions VoIPOffice Telephone System
Enghouse Interactive Customer Interaction Index Results
Free Customer Service Highlighted in New Guide
CustVox CEM Partner With WeBank
NHS Increases Customer Service Efficiency
Emerging Markets Use Social Media for Customer Service
AMS Imaging Receive Diamond Support Award
PageOne Retains Outstanding Customer Service Status
Poor Telephone Customer Service Loses Customers
Jacada UI for CRM Helps Call Center Interactions
Servion Delivers on Customer Expectations
Companies Challenged by Fragmented Customer Channels
Office Depot Named Finalist in Stevie Awards
Companies Need to do More With Customer Feedback
Future of Customer Service Report 2012
Safelite Contact Center Earns Global Standard Certification
Consumers Walk Out After Poor Experience
Top 10 Cruise Services Revealed by Review Authority
Service Management Unlocks Social Media Potential
Customer Service on the Map After Bournville College Experience
Customers Say it's Okay to Ask for Feedback
DOCUWISE Launch PESO Customer Relationship Module
Avendra Ramps Up Customer Care Organization
RMI Releases CRM for ADVANTAGE Mobile Users
Amazon Continues to Raise Customer Satisfaction Levels
Russell Roofing Receives Angie's List Super Service Award
No Worries Blinds Provides Old School Customer Service
Confirmit and Clarabridge Improve Voice of Customer Strategies
eStream Project Win at Customer Excellence Awards
Retailers Unable to Meet Customers' Needs
Bosch Center to Increase its Service Profile
AirRoad on LAA Merit for Service Excellence
Customer Service Software Helps Save Elephant
ConceptWave Order Care and Rapid CRM Certified
Delego and YESpay Provide SAP with Payment Solution
Customers Gain Currency Flexibility
Amazon Opens New Customer Service Center
Haymarket Launch KnowledgeBase at Volkswagen
TicketKick on a Customer Service Mission
Ental Group Selects Epicor for Global ERP
npower Fined for Mishandling Customer Complaints
Exbury Staff Receive Welcome Host Certificates
Chadwick Martin Bailey Launches Pinpoint Suite
ESOMAR Appoints Confirmit for Feedback Surveys
Knowledge is Power and Happy Customers
ebpSource Improves Driver Customer Experience
ASHA Among Top Ten for Service Attributes
Aetna Gains J.D. Power 2011 Call Center Certification
Eptica Customers Win Prestigious Awards
CustVox Sponsor Customer Experience Management Summit
Ontology in Customer Experience Monitoring Report
Carillion Wins Innovation in Customer Service
Orange Achieves World Class Customer Rating
Call Centre & Customer Service Awards Winners
Customer Contact Innovation Awards Open
Sage Survey Reveals Companies Must up Their Service
Customer Service Week Goes Hungarian
Contact Centers Fear Life on the Cloud
Azzurri Launch New Version of Call/media Software
Microsoft Dynamics CRM Growth Continues
Tesco Customer Service Staff in Charity Challenge
whg Contact Centre Recognized at Awards Ceremony
Celebrate Customer Service Week
CustVox Expands CEM Platform locations
Customers to Benefit from DIY Experts
TCN Reveal Details of Customer Service Plan
Sunrise Service Desk Solutions Hit Cloud
Aito Technologies Evaluated in CEM Report
End-to-End Customer Experience Management Essential
Work at Home Customer Service Study Results
Eptica in Gartner's Magic Quadrant for Web CRM
Retailers Must Innovate With In-store Experience
Police Officers Rated Using Touchscreen Technology
Social Media a Venting Ground for Customer Frustration
Few Consumers Experience Good Customer Support
Now Health Meets Customer Service Standards
Aito Leads the way for Customer Experience Analytics
FedEx and Sears Winners at Colloquy Loyalty Awards
Consumers Switch due to Poor Customer Experience
Customers Frustrated With Telephone Service
Invocas Selects ContactWorld for Salesforce
NICE Systems Host Customer Experience Seminars
Admiral Technology Reaches 101st Customer
LoyaltyOne Present at Customer Loyalty Summit
Fusion Contact Center Launches Apprenticeship Program
Teamsupport Strengthens Salesforce Integration
Gonzalez and Goetz Honored for Best Customer Service
Walsall Housing Group Voted Top 50 Contact Center
Alfa Wassermann Selects Sales Vision Pharma CRM
QlikTech Implements ContactWorld for Salesforce
British Airways use iPads to Improve Customer Service
Zendesk SMS Widget Provides Instant Service Alerts
Vuria Offers Expanded CRM Solutions
Bank Boosts Client Service With WealthManager
Anduro Honored for World Class Service
Crocus Consulting Achieves Oracle OPN Status
Insurance Agents Recognized for Customer Service
Daisy Awarded Customer Service Accreditation
Coveo Announces Knowledge 360 Solutions
Alcatel-Lucent Introduces Customer Satisfaction Model
GE Achieve 93.6% Quality of Service Scores
FreemanGroup Launches FG Pulse Solution
SJD Accountancy Rewarded for Superb Customer Experience
Castel Unveils Castel Detect Voice Analysis Application
Tesco to Pilot Customer Service Homeworking
Rapid Growth Forecast for CRM Outsourcing Market
Feedback Ferret Accelerates Silverstone Customer Feedback
Survey Reveals Customers are Unhappy With Grocery Store Service
Easy-to-Use Picnic CRM Software Launches
Diciamo Asks: What Would Happen Without New Customers?
Customer Service Handling Times Cut at 123-reg
ClickMobile Enables Best Practice Customer Service
New Platform Offers End-to-End Support for SaaS Service Delivery
Online Businesses Fail to Recognize the Customer is King
Natterbox Voice Anywhere Helps Avoid Perils of IVR
Barnes & Noble Keeps Customers Hanging On
Trust can Drive up to 44% of Customer Loyalty
Employee Spaces Connects with Customers
Intelligent Virtual Assistants Help Optimize Customer Service
Complex Customer Engagement Challenges Growth
Customers Frustrated with Offshore Contact Centers
Money Lost Due to Poor Online Customer Experiences
Service Recovery: A Powerful Tool for Success
Airports Track Passengers to Improve Customer Service
Torex and Republic Offer Cross-channel Experience
Customer Attitudes Revealed in Ovum Survey
Telcentris Support Team Makes Stevies Finals
Netedge Develop netEstate Real Estate CRM
Sage Launch Sage 200 v2011 Software
Aito CEA 4.6 Customer Experience Analytics Updated
Globys Extends Customer Experience Solutions
REMAX Associate Wins Customer Service Award
MDSL Rated Top in Customer Satisfaction Survey
ACT! For Notes CRM Released by Vigilus
Bay Bridge Contact Center Software Upgraded
Magnatag Tracks Customer Relationship Development
The Customer is King at Feedback Activator
Guardian Public Services Awards 2011 Open for Entries
Trunity Unveils Trunity Connect Platform
Study Reveals Customer Service is a Team Effort
First Hosted Announces Contact Management SuiteApp
Kaden Group Launches CRM and Social Media Tools
Customer Contact Centers Avoid Budget Cuts
Siptel Short-listed in Customer Experience Awards
Paragon Updates Home Delivery Software
Real-time Reporting Improves Service Level
Intelligent Customer Front Door (iCFD) Launched
Aviva USA Puts Customers Before Policy
BBES Strengthens Customer Service Team
Global Ambitions for VSI Service Management Software
Hampton Inn Wins Connie Award for Customer Service
Tesco Customer Service Center Visited by Labour Leader
Hotel Shines with Silver Customer Service Award
Consumers Want Multi Channel Customer Care
Eurostar Selects Sabio Contact Center Infrastructure
Fujitsu Implements CRM at University
Customer Service Book Hits Bestseller List
People and Technology Mean Better Customer Service
Design Audit Helps Select CRM Software Solutions
Best-in-Class Retail Customer Service Program
Innovation Award Winners Transform Service
Health Check for Customer Service Organizations
Virtual Assistant Recognized in Customer Relations Awards
Worcestershire Hub Achieves Customer Service Excellence
Consona Announces Customer Management Version CRM 7.1
M-Files for Microsoft Dynamics CRM Available
Transversal Strives to Improve Customer Service Operations
Customers Benefit from Information Governance Solution
TLC Successful at LivePerson Customer Awards
CDC Software Enhances Customer Relationships
Service Improving According to Airline Quality Rating (AQR)
KarmaCRM Offers a Different Approach to CRM
EchoSign and SugarCRM Integration for CRM Users
New Contact Center Job Vacancies
Beyond the Traditional Knowledge Base and CRM
Caribou Coffee Named Customer Service Champion
Customer Satisfaction Awards Winners Announced
Companies Use Twitter to Provide Customer Service
Convergys has More Customer Service Jobs Available
Junction Achieves Record Customer Satisfaction Levels
Poor Complaint Response Will Cost a Fortune
Survey Highlights Resistance to Self-Service Initiatives
Alexon Selects Communicator Corp Email CRM
Matt Ford Wins President's Award for Customer Satisfaction
QCI Commends Convergys for Excellence of Service
Telephony Audit Results in New Contact Centre Jobs
Customer Research Shows Bad News Travels Fast
Logicalis Recognized by Cisco for Customer Satisfaction
Now Health International Promise High Quality Service
ADA Gains Service Desk Institute Accreditation
Global Data Receives 'At Your Service' Award
Convergys Hiring 40 Customer Care Managers
Eptica Launches Integrated Social Customer Service Suite
Ventura Gains Customer Service Excellence Certification
Pivotal CRM Listed as Top Enterprise Tool
Stevie Awards for Customer Service 2011 Winners Announced
Big O Tires Makes Social Connection with its Customers
IQA Selects FleetMatics GPS to Improve Customer Service
InteliWISE Releases Online Customer Support Widget
Live-PA Launches Call Recording Software
Call Center Agents Struggle with Complex Calls
Health Care Provider is Customer Service Champion
Banks Not Connecting With Customers Online
Customer Service Representative Saves Customer's Life
Hong Kong Customers to Experience 'Service With Heart'
Coveo Search Platform 6.5 Helps Resolve Customer Issues
HCSC Customer Service Weathers Snowstorm
Displaysense Makes Impression on Long Lost Customer
Voice Biometrics Security Preferred by Customers
Customer Service Doesn't Mean Just Being Nice
Online Shoppers are Looking for Customer Service Beyond Price
RBC Royal Bank and TD Waterhouse Top for Customer Service
Builders Rewarded for Customer Service Excellence
Retail Management Solutions Starts Customer Satisfaction Tour
Royal Mail NetDespatch Enables Next Day Tracking Services
24 Hour Live Chat Service Launches in Taiwan
ORC Survey Shows Retail Sector Worst at Customer Service
Customer Satisfaction Insights Revealed by Infogroup
Poor Customer Relationship Management During Travel Disruptions
Proactively Engaging with Today's Consumer
ResponseQue Develops Automated Customer Support Software
ShipServ Launches Customer Reviews and Ratings Service
Morgan Sindall Receives Putting the Customer First Award
Broadband Provider Tops Customer Satisfaction Polls
Nedstat and Integration at Communicator Corp
Avaya Awards Contact Centre Prize to Sabio
Best Customer Service and Support Award for Kinetic Data
iiNet Calls on Telecoms Industry to Improve Customer Service
Transversal and Mothercare win CCA Excellence Awards
Queensland Rail Named Best for Customer Service
Businesses out of Touch with Automated Customer Service Systems
Virgin Trains Praised for High Levels of Customer Engagement
Ultimate Angling Nets More Customers with APC Overnight
Pontin's Holiday Parks Lead the Way in Customer Service
New Version of crm-now/PS CRM On Demand System Released
Social Media - the New Frontier in Online Customer Service
Supermarket Offers Higher Level of Customer Service
RCN Uses Crowdsourcing to Develop Customer Service
Professional Accreditation for Contact Center Specialists
Social CRM Can Enhance Customer Strategy
Colleges Offered Customer First Standard Accreditation
Moving Company Wins Top Honors for Exceptional Service
Customer Service Champion Kerry Greaves Recognized by ICS
Pegasystems CRM Software Helps Beat Recession
Enhanced SysAid Customer Support Software Launched
Safelite Autoglass Earns Top Customer Service Awards
Companies Falling Short with Online Customer Service
Best Customer Service Market Research Professionals
John Lewis Aims for Top Aftercare With Sitel's Bespoke CRM
On the Right Track to National Customer Service Week
College in Quest to Deliver Unparalleled Customer Service
Council Awarded Customer Service Excellence
IntelesysOne Number One Dealer for Service
Customer Service Potential Released With Intuition X
Cost of Waiting Survey Highlights Customer Impact
Survey Reveals How to Motivate Customer Service Staff
Bank Issue Apology for Customer Service Failings
Limo Company Drives up Customer Ratings
Software Will Enhance Cross Channel Customer Experience
Lloyds Bank Receives Thousands of Customer Complaints
Vision Care Recognized for World-Class Customer Service
Software Optimizes Home Delivery Services
Chevrolet Rated Highest for Customer Satisfaction
Address Book 4.0 CRM-Lite Now Available in Streetsmart
University Turns to Web Self Service to Deal with Enquiries
Banks Missing out on Tweeting Customers
Social Network Scores Low on Satisfaction Index
Email Customer Service Still Fails to Deliver
Illuminetic and crm-now Announce Cloud-Based CRM
Hospital Launches Customer Care Initiative
Identifying and Evaluating Loyalty Strategies Event
Consona Customer Management (CM) v7.0 Released
Intelestream Receives CRM Excellence Award
Contact Center Ranked First for Customer Service
Handled with Care Service Reduces Breakages
Video Customer Care is Now a Reality with VideoVisit
GM Enlists Ritz-Carlton for Customer Service Training
University Rewarded For Excellent Service Standards
Settler's Ridge Care Center Given National Award
Senator Calls for Tax on Call Center Offshoring
BT Business in Drive to Improve Customer Service
SugarCRM iPad Application Leverages User Features
Awards for Transforming Customer Experience
Enhanced Contact Center System Implemented
Webster Bank Improves Client Support
LivePerson Team Scoop Customer Service Awards
Eptica Customer Interaction Software Growth Continues
Cessna Honored With Customer Excellence Award
Study Reveals Insurance Customer Experience Levels
Microsoft Customers Optimize Customer Interactions
City Improves Customer Centric Services
CRM Software Enables Outlook Client Connection
Call Zebra Reinforces Passion for Customer Service
American Airlines Enhance Customer Experience
Virtual Hold Technology Improves Customer Service
Alteva Named Customer Service Department of the Year
Analytics Helps Contact Centers Measure Performance
Banks Ranked in Customer Satisfaction Survey
StoneEagle Uses Soffront CRM to Improve Customer Support
Millennials are Needed to Provide Customer Service
Mobile Device Management Cuts Call Time
TeamSupport Adds Live Chat to Customer Support Toolkit
Sabio Set to Enhance Customer Experience
Latest Survey Results on Customer Satisfaction
Police Force Committed to Customer Service
Vertical Solutions Launch CRM Contact Center Solution
Rok Aims for Exceptional Communications with Customers
CWR Mobility Release Mobile CRM 4.2 for Microsoft Dynamics
Customer Service Support software Revolutionizes Business
Universities Challenged to Adopt Customer Centric View
Accountancy Firm Records Increase in Customer Satisfaction
Focus on Customer Service Strategies in 2010
Auto eLending Site Ranked Highly by Auto Finance News
Contact Centre Innovation Awards Shorlist Announced
Bank Enhances Customer Service With SmartCenter
Customer Service Survey Says Customers are Ignored
National Customer Service Awards Winners Announced
New Customer Services Manager for Autoglass
Contact Center to Implement Customer Contact Solution
Customer Service Executive of The Year Named
Pension Centre Wins Customer Service Award
Top Ten Customer Service Trends for 2010
Insurance Customers Happy With Service
AppRiver Wins International Service Excellence Award
New Customer Service Center Opens
TeamSupport Now Available on
Survey Shows Cost of Poor Customer Service
Airline Staff Get Bonus for Helping Customers
e-Commerce Company Ranked Top for Service
Residents Demand Better Service
Hydro-Quebec to Cut 250 Customer Service Jobs
Microsoft Targets Salesforce and Oracle CRM
Banks Must Improve Customer Experience
Tesco Bank Set to Open New Service Center
Work at Home Call Centers on the Rise
Peak 10 Selected as Finalist for NCTA 21 Awards
Training Axed to Help Survive Recession
Britain's Got Customer Service Talent
VIPdesk Create 100 Home-based Customer Service Jobs
Contact Center Key Trends Highlighted
Service Centre Achieves Accreditation
Public Services Awards - Shortlist Announced
Phone Directory Wins "Best Service" Award
Ford Focus on Better Customer Service
Social Networks Key to Looking After Customers
Top of the Shops Awards for Best Service
FairPoint Claim Customer Service is Improving
Verizon Launches New Customer Service Standard
Frustrated Customers Unhappy With Waiting Times
Food Safety Company Win First Place in Contact Centre Awards Make Use of Facebook and Twitter for Customer Service
Gas Company Top in Industry for Customer Service
HighRise CRM Benefits from Further Integration
Supermarket Creates Jobs in Service Centre
Regions Financial Corp Rated Top for Customer Satisfaction
KenCall Nominated for Call Centre of the Year Award
Smart Card Survey Reports Happy Customers
BSH Contact Centre Top for Customer Experience
Interest in Customer Service Week Soars
Customer Service Representatives Shine in Down Economy
SAP CRM Application Integrates with BlackBerry
City Rolls Out Customer Service Surveys
Banks Fail in Customer Service Experience
Smile Wins Best Customer Service Award
Carphone Warehouse Honored for Peak Achievement in Customer Service
AmerenUE Recognized for Customer Satisfaction Excellence
Integra Telecom Rated Highly for Service
Brisbane Airport Best for Service Again
New Zealand Banks Top for Service
Broadband Companies Care for Customers
Microsoft CRM Updates at Convergence
Call Center Jobs up for Grabs
Pharmacy Receive Outstanding Customer Service Award
Truck company is Five Star Customer Service Dealer
Travel Shop Managers to Resolve Complaints
Springfield Days Inn Wins Customer Satisfaction Award
Gem of a Call Centre Creates New Jobs
Verizon Open Customer Support Center
Oracle Increases Functionality of CRM On Demand Software
IKEA Launch Phone Portal to Improve Customer Experience
ADP Awarded for Excellence in Customer Service
CompuCredit Recognized for Customer Service Training
UK Companies Need to Invest in Customer Service
Customer Service Outsourcing Company Adds New Jobs
New Call Center Jobs Created
Maintenance Mechanic Receives Customer Service Award
O2 Top Broadband Provider for Customer Satisfaction
Police Roll Out Customer Service Desk
Star Employee Wins Customer Service Award
Customer Service Most Important in This Economy
Rail Worker Takes Customer Service to a Whole New Level
MassMutual Earn the 2008 CustomerSat Achievement in Customer Excellence (ACE) Award
Customer Satisfaction Steady Despite Downturn
Rapide Announced National Winner of the Award for Innovation Through Technology
Consumers Spend Two Hours a Week Dealing with Customer Service
Consumer Expectations for Customer Care Climbs Despite Credit Crunch
Winners Announced for the National Customer Service Awards 2008
American Express Leads in Customer Satisfaction
Need Help Finding Your Mail? Ask Sarah
Homeshoring Agents Better for Environment
Police Roll Out Customer Care Services
Decline in Call Centre Customer Service
American Customer Satisfaction Index - Q1 Highlights
Going the Extra Mile at The National Customer Service Awards
Airline Customer Satisfaction Down
Customer Care Experiences Shared Online
Rail Company On Fast Track to Customer Service Improvement
Trusted Employees Give Better Service
Phone Customers Not Satisfied With Service
Airline Launches Travel Assistance Service
E-Mail Customer Service Fails to Deliver
Water Utility Fined Over Poor Customer Service
Banks Provide Poor Online Customer Experience
British Airways Call for Customer Service Improvements
Texas Roadhouse Ranked Highest in Customer Service
Council Recognized for Great Service
Festive Shoppers at Risk From Poor Customer Service
Ryanair Rated Top for Customer Service
Customers Run Away From Bad Service
Satisfaction Levels Are On The Up
Customers Will Pay More For Great Reputation
Driving Up Poor Customer Service
President Bush Reaches for the Sky to Improve Customer Service
Poor Customer Service Cost Companies Millions
Senior Managers Play Crucial Role in Employee Satisfaction
Retailer Improves Service Ahead of Christmas Rush
Greyhound Completes Initiative to Improve Customer Service
Sprint Nextel Overhauls Customer Service
UK Consumers Face Christmas Customer Service Crisis
Verint Software Helps Organisations Become More Customer-Centric
Volkswagen Achieves Customer Satisfaction With VoiceObjects Voice Portal
Online Retailers Fail in Customer Service
Npower Ranks Bottom in Helping Vunerable Customers
DIRECTV and WOW! Lead Customer Satisfaction Rankings
Self-Service Kiosk Expansion Expected
Canadian Consumers Want Good Customer Service
Jobcentre Plus To Improve Customer Service
Jaguar and Buick Lead Customer Service Index
First Citizens Bank Implements "Self-Service" Banking
Insurers With Poor Customer Service Risk Losing Policyholders
AOL Settle for $3 million in Customer Cancellation Wrangle
Microsoft Live CRM Head-To-Head With
Discover Card Wins Brand Keys Customer Loyalty Award
Sprint Dumps Customers for Calling Too Often
Orange and TalkTalk Voted Worst for Customer Service
FedEx Delivers Outstanding Customer Service
John Lewis Named Retailer of the Year
Global Consumer Study Reveals That Customer Service Remains Critical to Profitability
UK ISPs Failing To Offer Basic Level Of Customer Service
Middle East Call Centre Positions Grow
Cayman Islands Focus on Customer Service
Customer Service Complaints Increase
Institute of Hull Awarded First Class Customer Service
Canon Opens News Customer Service Centre
Scottish Gas Provide ‘Poorest Service’
US Airways Promises Customer Service Improvement
Schools Learn the Art of Customer Service
Surveys Show Up Bad Experiences
Huntsman Textile Opens Customer Service Centre
TalkTalk Issue Apology for Customer Stress
National Bank of Dubai Launches New Call Centre
Contact Centre Outsourcing Black Hole Costs UK Companies
KIOSK EUROPE EXPO 2007 announces Customer Experience Conference
Servigistics Recognizes Clients for Service Excellence
Only 1 in 3 Call Centres are Planning Effectively For Skill-based RoutingFinancial Providers Called Upon to Improve Customer Service
Americans Would Take Good Customer Service Over a Valentine's Date
Celestica receives Award for Customer Service Leadership
JetBlue Vows to Fix Airline's Customer Service Breakdown
Go Daddy to Build New Call Center
Mystery Shopping Arrives in Middle East
At-home customer care agents Hired by Mariott
Network Solutions Customer Service Recognized
Puget Sound Energy fined for Selling Customer Data
Yell Expands Call Center in Wales
New Call Center Opened at Melbourne Airport
Qtel start work on customer service centre in Wakrah
Samsung Electronics Name Lee Jae-yong as Chief Customer Officer
Customer Service Conference Announces Sponsor
Myrtle Beach Celebrates the Importance of Customer Service
Streamlining The Customer Experience
Republic Airways Names Tom Ausbury Director of Customer Service Training
CRM and Customer Service Drives Technology Spending
Sears Names John Walden as Chief Customer Officer
Financial Services Award Winners Announced
Microsoft Start Dynamics CRM 'Titan' Testing
Customer Wins TV Survey Prize
Study Calls for Customer Interaction Changes
South Lakeland Council Highly Rated for Customer Service
BAA Reward Employee With Trip To Hawaii
Study Highlights Impact of Bad Customer Service
NTRglobal Receives Product of the Year Award
Rentokil Ehrlich Names Paul Kamzelski Director of Customer Service Unveil CRM Service Upgrades
Sprint Nextel Names New Senior Customer Care Executive
Apple Closes Customer Service Operations in India
Proton Cars Committed to Customer Care
High Street Retailers Provide Worst Customer Service
Sage Software Launches Sage CRM 5.8
Customer Satisfaction Index Shows Increase
Universal Orlando To Close Down Call Center
Midwest Airlines Earn Customer Service Award
United Airlines Aims Higher With Customer Service
British Airways To Close Caribbean Call Centres
Continental Airlines open European Call Center
Customer Service Awards Seek Customer Feedback
YST to Build New Call Center in Nebraska
Microsoft launches BizTalk Server 2006
Banking Staff Receive Customer Service Award
Hewlett-Packard Win First Place For Customer Service
Siebel and SAP lead CRM in Western Europe
Poor Customer Service for Irish Broadband Users
OmniBus Appoints New Vice President of Customer Services
ABN AMRO Deploys Data Warehouse and CRM Solution
350 Call Center Job Losses in Middleton, Wisconsin
Survey Reveals Best Performing US Gas Utilities
Ryanair Top For Customer Service in Europe
UK Government Debate Customer Care
Kia Customer Care Fails to Impress UK Owners
Contact Centers Turn to Technology to Improve Customer Service
Ryanair Top For Customer Service in Europe
Indian Call Centre Workers Suffer Verbal Abuse
Survey Reveals Best Performing Gas Utilities
Qwest to Open Call Center in Logan
Microsoft Links Office With CRM Software
US Airways To Bring Back Call Center Jobs
Customer Satisfaction Index Results Released
British Do Not Bother To Complain About Police
RHB Bank's Call Centre Gets ISO 9001:2000
Salesnet Release Update For On-Demand CRM
Philippines Could Corner Up To 450,000 Call Center Jobs
Emirates Airline Employees Receive Customer Service Awards
Poor Service Drives UK Customers to Change Banks
Verizon to Open New Call Center in Albuquerque
Piedmont Face Regulators Over Customer Complaints
Customer Service News Archive 2011
Customer Service News Archive 2010
Customer Service News Archive 2009
Manager's Toolbox
Appraisal Skills
Appraisal Skills - Learn How To Love Them
Balanced Scorecard
Change Management
Decision Making
How to Be Confident In Everything You Do
Delegation Skills
Employee Feedback
Appraisal Skills - Learn How To Love Them
How To Give Negative Feedback Well
How to Aim Your Talent in the Right Direction
The 4 Most Common 360 Degree Feedback Mistakes
7 Tips For Giving Positive Feedback
7 Tips For Receiving Feedback Gracefully
Management Mistakes
Management - The Ten Winning Behaviours
Meeting Employee Work Expectations
7 Common-Sense Tips for Managing People
Seven Secrets to Being the Outstanding Leader Everyone Wants to Follow
How to Walk the L.I.N.E of Effective Management
Performance Management Tips
The Seven Deadly Sins of Management
10 Ways to Develop Your Latent Leader
Leadership Test
25 Leadership Maxims
10 Tips on Learning to Lead
A Tale of Two Managers: Command versus Commitment
Ten Ways To Be Better At Leading Teams
The Six Rules of Effective Communication
Management: This Article Is About You
Ten Ways to Maximize the Impact of Training
Breaking The Stress Barrier
Difficult Staff - It Pays To Get To Know Them Better
Organizational Culture - Help or Hindrance?
Leaders - What Employees Really Want From You
What Is Successful Leadership Really About?
Feedback - How to Make it Effective
Dealing With Angry People - How to Lasso Horns and Rattles
Top Five Mistakes Leaders Make in These Troubled Times
Presentation Skills
Business Audiences: Cast Your Magic Spell On Them
Recruitment Skills
How Do Your Candidates See You?
Service Level Agreements (SLA)
SWOT Analysis
Team Building
Team Cohesion: The Glue That Sticks
Ten Top Performance Management Tips
Aligning Teams with Organizational Goals
Eight Leadership Techniques for Outstanding Teams
The Making Of A Successful Team
Ten Components of Effective Team Problem Solving
Six Strategies for Dealing with Difficult People
Fun With The Team
Eight Ways to Generate More Ideas in Group
The Four Stages To Reach Optimal Team Performance
The Truth About Team Motivation
Training Is An Event, Learning Is A Process
The ABC's of Successful Conflict Resolution
Jumpstart Employee Motivation - Ten Secrets to Empower Your Team!Six
Time Management
5 Tips to Successful Time Management
Time Management on the Run
Building A High Performance Team - 5 Simple Steps
Identifying the Cast of Culprits That Threaten Productive Meetings
To Mirror Or Not To Mirror?
Vital Success Measures: Keys to Rescuing Ailing Projects
Why Is It That What Gets Measured, Gets Done?
Great Groups! - Getting a Group to Think Like a Genius
Roll Out The Red Carpet for New Employees
8 Ways to Speed up Decisions
Stop Corporate Craziness
6 Simple Steps to Dealing with Difficult Managers
Mistakes Leaders Make in Troubled Times
Role of the Customer Service Manager: Motivating People
20 Business Telephone Etiquette Tips
Five Conversation Starters and Relationship Builders
Resilient Leaders Learn from Everyone—including DOLPHINS!
Stress Management
The Games Room
Jokes & Laughter
Press Releases
Customer-centric Service Quality 2012 Dubai
Dates Announced for Customer Experience Asia 2010
Customer Experience Management & Retention Conference
Customer Service Is Common Sense That Isn’t Always So Common
Mobivox Unveils CRM Over Voice
Improving Customer Service by Differentiating “What I Meant”, “What I Said” and “What I Need”
Outsourced Service Provider Converso Reports Highest Monthly Revenues
Fixing Customer Service Shortfalls Can Reduce Costs
Business Process Outsourcing puts Sri Lanka on the Global Outsourcing Map
BGL Group chooses Sword Ciboodle for advanced CRM
PX Software Delivers Integron Subsidiary in UK
Contact Centre Agents Frustrated by IT
LRA Worldwide Partners with FJC Security on Service Initiatives
Computertel Win Best Customer Service Award
Key Players Join Forces to Expand Customer Service Applications
Fizzback Helps Phones 4U Increase Customer Advocacy
Dollond & Aitchison Adopt New Technology to Improve Service
Sabio and Avaya Launch Voice of the Contact Center Agent
Web-based Dashboard for Contact Centers Launched
Ken Blanchard Launches Legendary Service in UK
47% Dissatisfied With Workforce Management Process
Badly Served Britain Votes With it's Feet
Happy New Year for easyJet Customers
50% Vendors Tie Pay to Customer Satisfaction
UC Enabled Virtualized Contact Centers to the Rescue
Speech Analytics can Help Improve Operational Performance
InfoStreet’s StreetSmart Cloud Software Expands
Social Media for Customer Management Summit 2011
Cloud Based CRM Intergration Service Natterbox Goes Global
IQPC’s CEM for Utilities Conference
Inclusive Service – what does it mean to you? The BS 18477 Standard
Contact Centre Operations Event 2011
Groupon Improves Service with Innovative Hosted Voice Solution
The Top 7 Reasons Why The Perfect Candidate Never Gets A Call Back From A Recruiter
Managing Credit and Collections to Increase Customer Satisfaction
Technology at Customer Experience Management World Summit 2012
Improving Customer Service with Document Management Software
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