You may be interested in a customer service Job description
two points of view.
Firstly, you may be an employer who wishes to fill a customer
support role. Secondly, you may be a prospective employee
searching for a position in customer service.
Let's look at the first requirement. As an employer, it
is important that you clarify and document exactly what your
employee will be doing.
You will want to cover the most important areas where your
employee will be interacting with customers.
It could therefore
include the following tasks:
- Dealing with clients
- Answering emails
- Writing to customers
- Speaking on the phone
- Processing orders
- Managing Administration
Below is an example that was used by an employer looking for a
Sample Customer Service Job Description
Role: Customer Service Representative (CSR)
Do you have experience in client support, maybe hospitality?
Are you a professional person interested in an awesome full time
job opportunity? Then you might be a great addition to my team!
A very reputable executive airline is looking for Customer
Service Representatives to join the team. Successful candidates
will render a variety of services to aircraft passengers and
crew through application of knowledge of our organization, its
services and products. Perfect candidates will pride themselves
on their professionalism, should be outgoing, personable, and a
good conversationalist. Past positions should involve working
with people; areas could include retail, restaurant staff, and
- Responsible for hotel reservations, ground transportation
arrangements such as car rentals, limo services, catering,
- Resolves customer requests, questions and complaints
frequently requiring analysis of situations to determine best
use of resources.
- Serves as liaison between the customer and various
- Solicits sales of new or additional services.
- Operates office equipment inclusive of air to ground radio,
computers and terminals as necessary.
- Provides pricing and delivery information, processes orders,
and prepares cash reports.
- Sets up new accounts, maintains records, prepares reports and
performs work processing assignments and related clerical
- Knowledgeable of customer service inclusive of hotel
reservations, ground transportation, information on local
attractions and activities, and other information that provides
valuable service to our customers.
Multi-task oriented. Excellent communication skills and
problem solving abilities. High school diploma or general
education degree experience. Must have a valid driver's license
and pass all security and background checks.
From the Employee's Perspective
As a prospective employee, it is likely that you will be
looking to match your resume with that of an employer’s
requirements. There is nothing wrong in doing this, just make
sure that you really do have experience in the areas outlined.
Also, be prepared to work on areas outside of a Job outline when
you actually get to work in a customer service role, not
everything that needs doing at work can be put into words!