Customer Service Executive of The Year Named
USA - Michael Biondo Named Customer Service Executive of The Year
The awards are presented from the International Council of Customer Service Organizations though the CSIA. The International Service Excellence Awards are recognized as the most prestigious awards within the customer service industry.
Previous CSIA award
winners in this category include Sheila Harrell of FedEx, and
Jane Judd of Zappos.com.
Biondo, who has been at Thumbplay since 2006, is responsible for
ensuring that Thumbplay customers receive an extraordinary level
of service. He oversees all of the touch points for Thumbplay’s
365-day-a-year customer service -- including phone, e-mail and
live chat services – giving people multiple, convenient ways to
reach Thumbplay and receive swift assistance. Biondo instills a
solution-oriented culture of respect for anyone who contacts the
company. This unwavering dedication to the customer is behind
his recognition from the CSIA.
“Our top priority at Thumbplay has always been to deliver a
positive customer experience,” says Evan Schwartz, Thumbplay
Co-Founder and Chief Marketing Officer. “Under Michael’s
stewardship, we have developed a number of innovative and
highly-personal ways to communicate with people. Of course, the
best measure we have of our success is the customers themselves.
We consistently get terrific feedback from them, whether it is
about the best way to download music to their Smartphones, or
how to set the ideal resolution to play videos on their devices.
I am thrilled that the CSIA agrees with our customers and is
recognizing Michael’s outstanding achievements with this
prestigious honor.”
“Our judges were exposed to some exceptional approaches to
creating outstanding customer experiences and are always pleased
to see the customer service profession receive the attention and
accolades it deserves for contributing to the customer
experience as well as an organization’s bottom line,” says Brett
Whitford, Secretary-General, International Council of Customer
Service Organizations. “This year’s award winners have
demonstrated that they are leaders in customer service and are
worthy of our top awards.”
The Customer Service Institute of America (CSIA) is the body
delegated by International Council of Customer Service
Organizations (ICCSO) to manage the 2009 International Service
Excellence Awards. These awards are the world’s peak customer
service awards with leading customer service organizations and
individuals around the globe being nominated in a variety in
categories to recognize their commitment to customer service
excellence. These awards are sought after by government,
not-for-profit and for-profit organizations of all sizes and
across all industries globally.
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