Customer Service Events

The leading customer service, call center and CEM events around the world.
To submit your event please contact us.


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Customer Experience Management Middle East
13-16 September 2015, The Address Dubai Mall, UAE

Join heads and directors of CEM from leading regional and international brands including Google, Barclays Bank, du, AT&T Business Services, Al Futtaim Automotive, Jumeirah Group, Emirates Islamic Bank, AW Rostamani, O2 (Telefonica), Emirates Identity Authority, Saudi German Hospital and many more at the region’s #1 CEM event, Customer Experience Management Middle East (13-16 September 2015 at The Address Dubai Mall, UAE), to learn how you can step up your customer experience strategies in an era of increasing competition.

For registration and more information, email: or call +971 4 364 2975 or visit the conference website here.

Utility Call Center Operational Excellence

3rd Annual Utility Call Center Operational Excellence conference
14-16 September 2015, San Antonio, TX, USA

The leading 3rd Annual Utility Call Center Operational Excellence conference is a highly-intensive forum that will focus entirely on the day-to-day demands that utility call centers face.

Contact center directors will provide innovative strategies to exceed customer and employee satisfaction by strengthening call center operations and transforming into a Multi-Contact Center, through workforce management, advanced training, employee incentive programs, and exceeding expectations through the ever changing demands of the customer. The event will feature leading case studies by Kevin Hollingsworth from Oncor Electric Delivery, John Fritterer from ComEd,and many other key speakers.

For more information on this event, visit the conference website or contact Nicolette Fiordirosa, Marketing & PR Coordinator,


Field Service Fall 2015
Sept 30 September – 2nd Oct 2nd, 2015, Atlanta, GA, USA

Discover the latest advances in field mobility, preventative maintenance, and predictive analytics.

The program content spans the customer journey, from initial contact to onsite experience to technician efficiency to customer feedback & retention. If you have a pain point, we’ve got you covered. Enhance your connections through fun and interactive networking with cross-industry service leaders. From GE to Siemens, from Cisco to Ingersoll Rand, and from Airbus to Rolls-Royce… Atlanta is where the entire service community comes together.

For more information please visit the event website.

Customer Experience Management Summit 2015

Customer Experience Management Summit 2015
7-8 October 2015, London, UK

ACI’s 2nd Customer Experience Summit returns to London, UK, on 7 & 8th October 2015 bringing together key industry stakeholders and innovators in the customer experience landscape from a cross-sector perspective.

More Info & Registration:, +48 61 646 7022.