Customer Service Events

The leading customer service, call center and CEM events around the world.
To submit your event please contact us.


Customer Experience Management (CEM) In TELECOMS

Customer Experience Management (CEM) in Telecoms World Summit
13-14 August 2015, Singapore

Driving Customer Loyalty and Reducing Churn through Embedding A Customer-Centric Culture Across Your Business

Customer Experience Management (CEM) in Telecoms World Summit 2015 draws together highly-regarded expert speakers from across the ecosystems of telecommunications industry and CEM platform providers to present to you the latest key trends and approaches taken and practiced in Customer Excellence Management in Telecoms. The highlights of the summit will be Case Studies and Perspectives to be shared by telecoms operators on the benefits they have obtained from implemeting CEM and the key challenges they have encountered.

For more details of the conference, visit the event website or contact Phyllis Goh of Symphony Global at Email:

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Customer Experience Management Middle East
13-16 September 2015, The Address Dubai Mall, UAE

Join heads and directors of CEM from leading regional and international brands including Google, Barclays Bank, du, AT&T Business Services, Al Futtaim Automotive, Jumeirah Group, Emirates Islamic Bank, AW Rostamani, O2 (Telefonica), Emirates Identity Authority, Saudi German Hospital and many more at the region’s #1 CEM event, Customer Experience Management Middle East (13-16 September 2015 at The Address Dubai Mall, UAE), to learn how you can step up your customer experience strategies in an era of increasing competition.

For registration and more information, email: or call +971 4 364 2975 or visit the conference website here.

Utility Call Center Operational Excellence

3rd Annual Utility Call Center Operational Excellence conference
14-16 September 2015, San Antonio, TX, USA

The leading 3rd Annual Utility Call Center Operational Excellence conference is a highly-intensive forum that will focus entirely on the day-to-day demands that utility call centers face.

Contact center directors will provide innovative strategies to exceed customer and employee satisfaction by strengthening call center operations and transforming into a Multi-Contact Center, through workforce management, advanced training, employee incentive programs, and exceeding expectations through the ever changing demands of the customer. The event will feature leading case studies by Kevin Hollingsworth from Oncor Electric Delivery, John Fritterer from ComEd,and many other key speakers.

For more information on this event, visit the conference website or contact Nicolette Fiordirosa, Marketing & PR Coordinator,

Customer Experience Management Summit 2015

Customer Experience Management Summit 2015
7-8 October 2015, London, UK

ACI’s 2nd Customer Experience Summit returns to London, UK, on 7 & 8th October 2015 bringing together key industry stakeholders and innovators in the customer experience landscape from a cross-sector perspective.

More Info & Registration:, +48 61 646 7022.


Customer Experience Transformation: Nordics
24-26 November, 2015 – Copenhagen, Denmark

Join your peers at Customer Experience Transformation: Nordics, the only comprehensive and interactive 3 day summit for customer experience professionals in the Nordic region to learn how to achieve customer experience excellence, and drive profitable customer centricity to the heart of your business. Download the agenda at