Customer Service Events 2014

Your Guide to What's On & Where

The leading customer service, call center and CRM events around the world. To submit your event please contact us.


Customer Experience Transformation: Travel & Leisure
21 - 23 October, 2014 - London

- Learn how to empower and motivate your workforce through interactive sessions and coaching expertise to galvanise your team to deliver exceptional results every time

- Explore emerging trends and examine the digital distribution channels that excite consumer engagement and drive insightful exploration into gamification as a trigger for customer engagement

- Gain valuable best practice insight and learn how to ensure customer experience excellence across a complex and multiple product business chain

- Evaluate the quality of customer experience in an increasingly on-line dynamic and explore the benefits and negatives of self service or service sacrifice?

- Recognise what drives CX transformation and stimulate people focussed thinking

- Engage with your peers to determine how best to break down silo’s and deliver exceptional customer experience across every distribution channel

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Future Customer Summit in Financial Services
25 - 26 November 2014, Dusit Thani Dubai, Dubai, UAE

The event brings together senior level customer experience executives across Banking and Finance vertical throughout Middle East & Africa to discuss the latest customer experience strategies across all channels and touch points. The Conference aims to provide a platform to unveil new researches, success stories, experiences and failures faced by financial institutions that would reveal the drivers of customer experience quality and the factors that justly matter to the customers of the banking and financial services sector.

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The Future Contact Center Summit
January 26 - 30, 2015, Omni Orlando, ChampionsGate, Florida

The 10th annual Future Contact Center Summit, where you will leave with a synergistic and defined approach to dealing with today while evolving for what’s next.

Big picture keynotes will stretch open your mind to new ideas and the diversified learning formats such as story telling, white boarding, brainstorming, innovation immersions, roundtables and group exercises, you will discuss, debate, idea generate and solve alongside the most admired customer-centric leaders and cross-industry peers.

Future success will be determined by your ability to meet customer expectations better and faster than competitors. The point of this event is to assist you in accelerating your pace.

Members/subscribers of CSM will be entitled to purchase discounted admission passes at 15% off of the current registration price for packages only. Use code 10TFCCS_CSM.




List of past events

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