Customer Service Events 2014

Your Guide to What's On & Where

The leading customer service, call center and CRM events around the world. To submit your event please contact us.


5th Annual Customer-Centric Service Excellence 2014
15-17 Sep 2014, venue to be confirmed, United Arab Emirates

Embedding customer-centricity into your organisation’s DNA to achieve the ultimate organisation; engaging customers’ loyalty, fostering customer-centric internal culture and enhancing your revenue pie.

For more information go to: marcusevans



Customer Experience Management in Telecoms European summit
22 - 24 September, 2014, Parkhotel Schönbrunn, Vienna, Austria

- The CEM in Telecoms European Summit will once again showcase results-driven case studies of the European operator community's pioneering CEM strategies.

- Learn how to keep customer-centricity at the front of your company mind-set and deliver a seamless end-to-end experience for your customers.

- Take home the CEM strategies proving successful in other industries, as retailers and banks share how they are providing an excellent customer experience

-  Network with high quality prospects: 68% operator attendance and 59% at CxO, VP and Director-level in 2013

- Deep-dive your CEM challenges with 15+ hours of interactive learning sessions – more than any other event on this topic!

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Customer Experience Transformation: Travel & Leisure
21 - 23 October, 2014 - London

- Learn how to empower and motivate your workforce through interactive sessions and coaching expertise to galvanise your team to deliver exceptional results every time

- Explore emerging trends and examine the digital distribution channels that excite consumer engagement and drive insightful exploration into gamification as a trigger for customer engagement

- Gain valuable best practice insight and learn how to ensure customer experience excellence across a complex and multiple product business chain

- Evaluate the quality of customer experience in an increasingly on-line dynamic and explore the benefits and negatives of self service or service sacrifice?

- Recognise what drives CX transformation and stimulate people focussed thinking

- Engage with your peers to determine how best to break down silo’s and deliver exceptional customer experience across every distribution channel

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List of past events

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