The leading customer service, call center and CRM events around the world. To submit your event please contact us.
5th Customer Loyalty Programme & CRM China Summit 2013
4th-5th Jun 2013, Pullman Shanghai Skyway, SHANGHAI, CHINA
A one day pre-conference workshop on 3rd June will open this
event with a morning session entitled "Measuring Customer
Loyalty Using Analytical Techniques", led by the team from
Asia Analytics (Formerly SPSS China).
In the afternoon a session will be jointly facilitated by
Cell City and DBS Bank, entitled "Creating A Digital Loyalty
Campaign and Engaging with Your Customers in New Dynamics".
The event also features two engaging panel discussions. On
the first day of the summit, some other hot topics in
current China market which are not addressed in standalone
speaking slots will be addressed. The Day 1 Panel
discussion, "How to Use New Channels to Interact with
Customers and Enhance Customer Loyalty" will have panelists
from Air China, Shandong Airlines and China Minsheng Banking
Corporation, among others.
The Day 2 panel discussion, "Measurement and Financial
Impact of Loyalty programme and CRM to a Company", will be
an engaging discussion and rainstorming session led by
experts from Accentiv'.
The summit will feature industry leaders including Alibaba
Group, Baidu, General Motors, Jin Jiang International Hotel
Management, China Minsheng Banking Corporation and many
For full details and to book your place:
Loyalty Canada 2013 Conference
July 24-25, 2013, Hilton Toronto, Toronto, Ontario, Canada
The marcus evans Loyalty Canada 2013 Conference will
provide customer loyalty marketers with a deeper
understanding of key issues affecting the creation of a
sustainable loyalty strategy to achieve an ever-growing,
profitable and engaged customer base.
Industry leaders attending this conference will benefit
from a dynamic presentation format consisting of
workshops, panel discussions and industry-specific case
studies that provide accurate, real-world knowledge.
Attendees will experience highly interactive conference
sessions, 10-15 minutes of Q&A time after each
presentation, 4+ hours of networking, and exclusive
access to speaker presentations post-event.
Key Speakers Include:
Bryan Goudie, AVP Analytics & Target Marketing
Jessica Mills, Director, Brand Communications
Starbucks Coffee Company Canada
Mitchell Arrieta, Senior Manager, Digital Analytics
Steven Keith, Director, Loyalty & Marketing Partnerships
Suncor Energy Products Inc.
Florence Ho, Senior Director, Loyalty & Direct Marketing
Wyndham Hotel Group
For more information, please visit the
Interested in attending? E-mail Robin Yegelwel at email@example.com
for information on registering.
List of past events
Back to top of Customer Service Events