Customer Service Events 2014

Your Guide to What's On & Where

The leading customer service, call center and CRM events around the world. To submit your event please contact us.


Customer Experience Management in Telecoms European summit
22 - 24 September, 2014, Parkhotel Schönbrunn, Vienna, Austria

- The CEM in Telecoms European Summit will once again showcase results-driven case studies of the European operator community's pioneering CEM strategies.

- Learn how to keep customer-centricity at the front of your company mind-set and deliver a seamless end-to-end experience for your customers.

- Take home the CEM strategies proving successful in other industries, as retailers and banks share how they are providing an excellent customer experience

-  Network with high quality prospects: 68% operator attendance and 59% at CxO, VP and Director-level in 2013

- Deep-dive your CEM challenges with 15+ hours of interactive learning sessions – more than any other event on this topic!

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Customer Experience Transformation: Travel & Leisure
21 - 23 October, 2014 - London

- Learn how to empower and motivate your workforce through interactive sessions and coaching expertise to galvanise your team to deliver exceptional results every time

- Explore emerging trends and examine the digital distribution channels that excite consumer engagement and drive insightful exploration into gamification as a trigger for customer engagement

- Gain valuable best practice insight and learn how to ensure customer experience excellence across a complex and multiple product business chain

- Evaluate the quality of customer experience in an increasingly on-line dynamic and explore the benefits and negatives of self service or service sacrifice?

- Recognise what drives CX transformation and stimulate people focussed thinking

- Engage with your peers to determine how best to break down silo’s and deliver exceptional customer experience across every distribution channel

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Future Customer Summit in Financial Services
25 - 26 November 2014, Dusit Thani Dubai, Dubai, UAE

The event brings together senior level customer experience executives across Banking and Finance vertical throughout Middle East & Africa to discuss the latest customer experience strategies across all channels and touch points. The Conference aims to provide a platform to unveil new researches, success stories, experiences and failures faced by financial institutions that would reveal the drivers of customer experience quality and the factors that justly matter to the customers of the banking and financial services sector.

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List of past events

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