Customer Service Events 2013

Your Guide to What's On & Where

The leading customer service, call center and CRM events around the world. To submit your event please contact us.

5th Customer Loyalty Programme & CRM China Summit 2013
4th-5th Jun 2013, Pullman Shanghai Skyway, SHANGHAI, CHINA

A one day pre-conference workshop on 3rd June will open this event with a morning session entitled "Measuring Customer Loyalty Using Analytical Techniques", led by the team from Asia Analytics (Formerly SPSS China).

In the afternoon a session will be jointly facilitated by Cell City and DBS Bank, entitled "Creating A Digital Loyalty Campaign and Engaging with Your Customers in New Dynamics".

The event also features two engaging panel discussions. On the first day of the summit, some other hot topics in current China market which are not addressed in standalone speaking slots will be addressed. The Day 1 Panel discussion, "How to Use New Channels to Interact with Customers and Enhance Customer Loyalty" will have panelists from Air China, Shandong Airlines and China Minsheng Banking Corporation, among others.

The Day 2 panel discussion, "Measurement and Financial Impact of Loyalty programme and CRM to a Company", will be an engaging discussion and rainstorming session led by experts from Accentiv'.

The summit will feature industry leaders including Alibaba Group, Baidu, General Motors, Jin Jiang International Hotel Management, China Minsheng Banking Corporation and many others.

For full details and to book your place: http://neo-edge.com

Loyalty Canada 2013 Conference
July 24-25, 2013, Hilton Toronto, Toronto, Ontario, Canada

The marcus evans Loyalty Canada 2013 Conference will provide customer loyalty marketers with a deeper understanding of key issues affecting the creation of a sustainable loyalty strategy to achieve an ever-growing, profitable and engaged customer base.

Industry leaders attending this conference will benefit from a dynamic presentation format consisting of workshops, panel discussions and industry-specific case studies that provide accurate, real-world knowledge. Attendees will experience highly interactive conference sessions, 10-15 minutes of Q&A time after each presentation, 4+ hours of networking, and exclusive access to speaker presentations post-event.

Key Speakers Include:

Bryan Goudie, AVP Analytics & Target Marketing
Sears Canada

Jessica Mills, Director, Brand Communications
Starbucks Coffee Company Canada

Mitchell Arrieta, Senior Manager, Digital Analytics
Blackberry

Steven Keith, Director, Loyalty & Marketing Partnerships
Suncor Energy Products Inc.

Florence Ho, Senior Director, Loyalty & Direct Marketing
Wyndham Hotel Group

For more information, please visit the conference website.

Interested in attending? E-mail Robin Yegelwel at robiny@marcusevansch.com for information on registering.

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