The leading customer service, call center and CRM events around the world. To submit your event please contact us.
5th Annual Customer-Centric Service Excellence 2014
15-17 Sep 2014,
venue to be confirmed, United Arab Emirates
Embedding customer-centricity into your organisation’s
DNA to achieve the ultimate organisation;
engaging customers’ loyalty, fostering customer-centric
internal culture and enhancing your revenue pie.
For more information go to:
Customer Experience Management in
Telecoms European summit
22 - 24 September, 2014, Parkhotel Schönbrunn, Vienna,
- The CEM in Telecoms European Summit will once again
showcase results-driven case studies of the European
operator community's pioneering CEM strategies.
Learn how to keep customer-centricity at the front of
your company mind-set and deliver a seamless end-to-end
experience for your customers.
Take home the CEM strategies proving successful in other
industries, as retailers and banks share how they are
providing an excellent customer experience
- Network with high quality prospects: 68% operator
attendance and 59% at CxO, VP and Director-level in 2013
Deep-dive your CEM challenges with 15+ hours of
interactive learning sessions – more than any other
event on this topic!
Customer Experience Transformation: Travel & Leisure
21 - 23 October, 2014 - London
Learn how to empower and motivate your workforce through
interactive sessions and coaching expertise to galvanise
your team to deliver exceptional results every time
Explore emerging trends and examine the digital
distribution channels that excite consumer engagement
and drive insightful exploration into gamification as a
trigger for customer engagement
Gain valuable best practice insight and learn how to
ensure customer experience excellence across a complex
and multiple product business chain
Evaluate the quality of customer experience in an
increasingly on-line dynamic and explore the benefits
and negatives of self service or service sacrifice?
Recognise what drives CX transformation and stimulate
people focussed thinking
Engage with your peers to determine how best to break
down silo’s and deliver exceptional customer experience
across every distribution channel
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