Customer Service Events 2011/12

5th Loyalty Summit 2012

Mumbai, India, February 1st & 2nd 2012

Driving Loyalty through Customer Experience Management
Anticipate the Demands of Consumers and Win their Loyalty

Loyalty Summit 2012, will give you the insight and tools to develop ultimate customer strategy and make a valuable impact on your business goals. Be a part of the only cross-industry event & meet a high-profile list of Speakers, 250+ Attendees from across industries who practice Loyalty. Listen to 30+ Speakers over 2 days who will help rejuvenate your loyalty strategy, attract, engage and retain customers, and strengthen your market position in a challenging and competitive economic climate.

5th Loyalty Awards which recognizes the loyalty efforts of the best brands across sectors is scheduled on 1st February.

Be a part of the 5th Loyalty Summit where senior-level executives dedicated to customer loyalty strategy can learn;

- How to identify key drivers and demands of target customers

- How to differentiate customer needs and manage effective marketing campaigns

- How to optimise points programs and incorporate innovative reward incentives

- How to improve returns on business intelligence through effective CRM data investment

- How to monetize social media and new technologies that are driving engagement

- How to maximise the value obtained from cross industry partnerships

Info: harish@loyaltysummit.net or call + 91 9821022236 or visit www.loyaltysummit.net.

3rd Annual Utility Customer Experience Management Conference

February 8-10, 2012, San Antonio, TX, USA

This conference will bring together leading senior executives from Electric, Gas and Water Utilities to discuss best practices from the top utilities known for customer satisfaction. The overall goal of this event is to continue to increase customer satisfaction and enhance the customer service experience while delivering and earning revenues from their services.

Attendees Will Leave This Conference with a Better Understanding on:

1. Energy conservation and smart energy usage
2. Communication channels and platforms that you can utilize during customer outreach
3. Working with low-income customers and offering money saving options
4. Efficient strategies on satisfying commercial customers and meeting their demands
5. How to streamline and improve customer contact center activities

Testimonials:

“marcus evans gets it. They tailor their conferences to a specific audience.” – LCEC

“Found this conference extremely informative. Size of the group allowed for effective networking. Presentations were full of excellent best practices.” – New Jersey Natural Gas Company

For more information, visit http://www.marcusevansch.com/UCEM_CSM.

8th International Exhibition and Forum CALL CENTERS & CRM Euro 2012 Kyiv. PLANTRONICS days in Ukraine.

March 1-2, 2012, Kyiv, Ukraine

This is the central event in the field of IT communication, a meeting place for the Executor and the Customer, the place where potential customers can choose a proper call center or CRM system, and get answers to all questions by listening to the reports and visiting the exhibition.

For eight years our event has been supported by such world famous sponsors as Plantronics, Alcatel-Lucent, Avaya, Miratech, Global Bilgi, Terrasoft,1С, Microsoft Dynamics CRM.

The main event of next year is the European Football Championship EURO 2012 or as it is officially called the UEFA EURO 2012 ™ Poland-Ukraine. Preparations for EURO 2012 are a serious burden on the communication services, both private and public companies.

The Conference “CALL CENTERS & CRM Euro 2012 Kyiv” will provide answers to questions:

- How to ensure the processing of applications without increasing the number of agents during unplanned peaks

- How to respond to changing audience

- How to make money and to lose

- What are the principles must meet the CRM, the criteria for selecting solutions

- How to determine what is the best for business - outsourcing or inhouse

How to organize a call center for the project in a short time

Working with personnel in conditions of high call/email/chat load

How to optimize the cost of using package solutions, cloud and other innovative solutions
All about the "hot line"

For more information visit: www.callcrm.com.ua, call +38(044)4990093, or Email: pr.callcrm@gmail.com
 

List of past events

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