Customer Service Events 2015

Your Guide to What's On & Where

The leading customer service, call center and CRM events around the world. To submit your event please contact us.


Customer Experience Management in Telecoms Middle East
12-14 April 2015, Dubai

Now in its fourth year, Customer Experience Management in Telecoms Middle East (12-14 April 2015, Dubai) - attended annually by over 100 industry leaders - is designed to promote sharing experiences and perspectives from pioneering experts in customer experience.

The 2015 programme will feature fierce panel debates, international and cross industry case studies, CEM awards ceremony and the CEM Breakfast Club!

Don't miss this opportunity to learn how to successfully implement a customer experience transformation programme that will differentiate you in the marketplace.

For more information, click here


Monetising Big Data in Telecoms World Summit 2015
20-21 April 2015, Singapore

Monetising internal and external big data to drive brand loyalty and develop new revenue streams

Monetising Big Data in Telecoms World Summit 2015 will draw together highly-regarded expert speakers from across the ecosystem of telecommunications industry and big data analytics solutions providers to present to you the latest key issues in monetising internal and external big data. The highlights of the summit will be Case Studies and Perspectives to be shared by telecoms operators on their efforts in using data analytics to drive customer brand loyalty and develop possible new revenue streams.

For details of the conference, please visit the event website:  or contact Phyllis Goh of Symphony Global at Email:

5th Annual Telecom Customer Experience, Loyalty and Retention Summit
August 17-18, 2015, Johannesburg | South Africa

Customer experience, Loyalty & Retention in Telecom is a critical factor in today’s competitive and connected global marketplace as customers have more presence, power and choice than ever before fuelling the need to invest more in customer experience management.

This event will bring together experts from Telecom industries to share experiences and discuss critical challenges and innovative ground-breaking strategies and tools that help to achieve seamless and personalized customer experience across the entire customer journey.

Event Key Topics:

Understand how technology can help loyalty and retention grow your business
How to build a co-ordinated approach to customer loyalty throughout your organization
How to utilize social media to increase loyalty
How to identify the strategies required to maximize the lifetime value of customers
Increase customer engagement to enhance loyalty and drive profits
How to link your customer experience performance to bottom line expectations
The next frontier in Customer Experience Management
Taking customer engagement to the next level
Event Speakers Panel
Eddie Moyce Chief Customer Experience Officer MTN SA

Megan Ashman Former GM Customer Management MTN SA/Consultant Baobab International
Masego Mathambo BTCL Botswana, GM Customer Care

Bill Hearmon Chairman, 4G African Broadband Forum

Pauline Warui, Safaricom, Kenya, Director Customer Care

Tinyiko Seane Executive Head: Small and Medium Business Services Portfolio Management Telkom SA

Maged Danial , Head of Customer Value Management, Mobinil

See the full speaker list and detailed agenda on the event website: or email us at




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