Customer Service Events 2009/10
The leading customer service, call center and CRM events around the world. To submit your event please contact us.
Contact Centres Asia 2010
26-27 January 2010, Singapore
Leading customer care professionals in Asia share evidence-based
strategies and best practices that will re-define call centre operations at
Contact Centres Asia 2010.
Through research it has been proven that contact centres have become THE
communications frontline for all critical consumer relations. Yet providing
timely, quality service – a critical ingredient for retaining customers – is
becoming an increasingly complex proposition.
Join other contact centre strategists at IQPC & callcentres.net’s Contact
Centres Asia 2010 on 26-27 January 2010 in Singapore to uncover the most
important trends in contact centre management that impact the customer care
experience, including: the demand for faster service, increasing call
handling times and the growth of multi-channel contact methods.
Key benefits of attending:
- Cross industry sharing: Gain fresh and creative ideas on operating models
to reduce costs and increase productivity
- Benchmarking: Benchmark yourself with leaders of your industry like
Westpac, Intercontinental Hotels Group, HK CSL and Emirates to raise your
service-delivery strategies to a higher level
- Interactive networking discussions: Gain on-the-spot feedback from market
experts like Time Warner Cable, Starwood Hotels & Resorts and NTUC Income on
the latest ways for evaluating contact centre performance to maximize output
and truly delight your customers
You only need 3 days out of the office to empower yourself with the skills
and know-how to boost your service revenues.
Register early to benefit from our early bird benefits!
1) Visit:
www.contactcentresasia.com
2) Complete the booking form and fax it to (65) 6720 3804
3) Contact Tel. (65) 6722 9388
4) Email enquiry@iqpc.com.sg
KIOSK EUROPE EXPO 2010
15th-17th June 2010 Messe Essen, Germany
KIOSK EUROPE EXPO 2010 is the only truly Pan-European trade show in
Europe to exclusively offer information and advice on self-service
technology - essential knowledge to anyone responsible for a smooth,
efficient and affordable customer service. You really need to understand the
technologies behind today's self-service solutions if you want to realise
the full potential they have to offer.
KIOSK EUROPE EXPO
2010 - Booking & Information
