Asia Pacific Contact Center Conference
Bali, July 6-8, 2009

Optimize your contact center performance through a 2 days conference and 1 day workshop. You will find new ways to improve your agent performances, save operational cost and at the same time delight your customers!

Based on our recent market research, contact center continues to play a
critical role in shaping an organization strategy for customer retention. On
daily basis, contact center representative are in touch with hundreds or
even thousand of customers. In this downturn economic period where a lot of retrenchment and cost cutting are being done across different organization around the world, contact centers are still expected to perform at their very best. How does a contact center maintain their quality service, delight customers but at the same time cut operational cost and drive business results?

Through this workshop, a series of distinguish panel speakers from
organizations across different industries will share with you what are some
of the best ways to overcome major contact center challenges today and
maximize the performance - starting from improving the agent performance,
managing an outsourced center, retaining customers and turning the contact
center into a profit center!.

Asia Pacific Contact Center Conference - Booking & Information

 

July 27-29, 2009 in San Francisco, USA

How well prepared is your organization to face the rough times?

The premier senior level forum for customer operations professionals to develop next-generation strategies for owning the customer experience across all channels. Contact Centers, Self-Service, Leadership Strategies,
Customer Insight.

Customer UNinterrupted - Booking & Information

 

IP'09
7-8 October 2009 Location: Earls Court, London, UK

Dedicated to converged networking and management it is now the UK's market leader - the UK's no. 1 event for next-gen data/voice/video IP
networking.

The UK's leading IP and Convergence event will offer visitors an exciting look at the latest in IP networking. The event will explore how next generation networks have evolved to transport voice, data and video on one converged IT and communications infrastructure.

Now in its fourth year visitors to IP'09 will meet over 100 vendors, view over 500 products across two days and listen to top-level end-user keynotes. The event features an extensive exhibition floor and a comprehensive seminar programme including 80 free sessions split into the following 4 theatres:

Network Infrastructure
IP Communications Applications
Security and management
Mobility & Wireless

IP'09 is co-located with VM'09: The UK's first dedicated event for server and desktop virtualisation. Registering for either event gives you FREE access
to both.

Organisers: Imago Communications

Contacts: Exhibition queries - Imago Communications: +44(0)20 8247 4000
Media / PR queries - Clarke Mulder Purdie: +44(0)20 7401 8001

IP' 09 - Register Now- Free Entry

2nd Annual Achieving Excellence in Contact Centres
20th-21st October 2009, Vienna, Austria

How well prepared is your organization to face the rough times? What could you be doing differently to improve your Contact Centres’ operations and continuously increase your value proposition?

There’s only one way to find out! Join us to hear this year’s real life practices and actionable solutions. Doing more with less, which change to apply first, what is the key to customer loyalty and many more..

“SPEED DATING” – SPEED NETWORKING
Special Feature! It is a great way and opportunity to meet other business professionals based on face to face networking in a short period of time.

Expert Advisory Board:
European Confederation of CC Organizations, President
Banca Monte dei Paschi di Siena, Head of Contact Centre
Eircom-Leader of CC, President of CC Association Ireland
BBC Marketing, Head of Business & Partnerships / Board Director Customer Contact Association (CCA)

Covered topics:
Manage cost-cutting while ensuring customer satisfaction
Examine key principles of effective Contact Centres Management
Understand how to turn impact of financial crisis on your business to your advantage 
Reorganize your Contact Centre to win loyalty of your customers
Discover how to integrate all channels
Learn how to use customer advocacy on daily bases
Maximize your ROI
Make your outsourcing strategy work for you
Use Voice of Customer and Voice of Employees
Contact Centre as a strategic sales channel

For more information please contact: Martin Manik
Email: martin.manik@jacobfleming.com
Phone: +421 257 272 131

2nd Annual Achieving Excellence in Contact Centres- Booking & Information

 

NACCM - Customers 1st
November 2-5, 2009 - The Pointe, Hilton Squaw Peak, Phoenix, AZ, USA.

Join us at to the all new NACCM - Customers 1st Conference - November 2-5, 2009 in Phoenix, AZ. Join this incredible gathering of customer-centric leaders - where strategy meets action - leverage the strength of customer relationships. Topics include: Customer Experience, Metrics & ROI, Customer Feedback, Loyalty & Retention, Social Networking, Leadership, Teams & Culture.

NACCM - Booking & Information

 

KIOSK EUROPE EXPO 2010
15th-17th June 2010 Messe Essen, Germany

KIOSK EUROPE EXPO 2010 is the only truly Pan-European trade show in Europe to exclusively offer information and advice on self-service technology - essential knowledge to anyone responsible for a smooth, efficient and affordable customer service. You really need to understand the technologies behind today's self-service solutions if you want to realise the full potential they have to offer.

KIOSK EUROPE EXPO 2010 - Booking & Information