Customer Service Events 2014

Your Guide to What's On & Where

The leading customer service, call center and CRM events around the world. To submit your event please contact us.

Business Reporter - Customer Focus Summit 2014
29-30 April 2014, Cardiff City Hall, UK

Challenging tradition: Re-thinking customer value in the new experience economy

The Customer Focus Summit 2014 will bring together over 150 business leaders whose role is to champion customer experience delivery and brand representation. It will be highly interactive, dynamic and will set out to foster the kind of deep understanding and empathy that leads to true innovation.

Some of the key topics to be covered:

  • The digital customer experience
  • Global customer experiences: seeing your brand grow
  • Balancing superior sales and service performance in a cost reduction environment
  • Mastering data analytics and new technologies
  • Embracing social media as the new normal for customer service
  • Customer behaviour: Segmentation and making it personal
  • Loyalty and customer experience: the perfect marriage

Customer experience 360 view: gaining ROI

For more information please contact Sean Fox on or call 020 8349 4363.


Customer Experience Management Turkey
6-9 May 2014, Divan Istanbul Hotel, Istanbul, Turkey

As Turkey’s integration with global markets accelerate, customer behavior also evolves rapidly, large corporations in Turkey both in the public and private sector are looking for ways to keep up with this transformation.

Consisting of 2 workshop days and 2 conference days, Customer Experience Management Turkey, being hosted in İstanbul, will host a unique faculty of esteemed speakers (both international and local) sharing their challenges and successes in delivering engaging experiences to their customers. Customer Experience Management Turkey will provide a dedicated platform for professionals from all sectors to share, discuss, and exchange ideas to improve their customer experience departments.

For more information go to:





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