Love them or loathe them, here are some of my favorite customer service buzzwords for you to use and enjoy.
1. Customer Centric
2. World Class Service
3. Customer Alignment
4. Active Listening
5. Customer Lifecycle
6. Added Value
7. Below-zero Customers
8. Customer Self-Service
9. Customer Valuation
10. Voice of the Customer
11. Multi Channel
12. Customer Engagement
13. Service Awareness
14. Customer Value Chain
15. Customer Expectations
16. User Generated Content
17. Customer Loyalty
18. Social CRM
19. Customer Focused
20. Customer Acquisition Cost
21. Personalization
22. Customer Effort
23. ‘Growable’ Customers
24. Customer Experience
25. Accessible Customer Service
