Customer Service Books - Recommended Reading

 

 

 

That's Customer Focus

That's Customer Focus
by Ray Miller

"The Manager's Survival Guide to Customer Service"
This Exceptional E-book Shows You How To Create A Truly Customer-Focused Organization And Reap The Financial Gains Associated With Effective Customer Focus. It Contains Almost 200 Pages Of Examples, Illustrations, Case Studies, Tools And More That Work.
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More Loyal CustomersMore Loyal Customers
by Kevin Stirtz

"21 Real World Lessons to Keep Your Customers Coming Back"
This book gives you real-world examples, tips, tools and advice on how to keep your customers coming back. It's fast-reading but packed full of valuable ideas and suggestions you can use right away.
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Chief Customer OfficerChief Customer Officer : Getting Past Lip Service to Passionate Action
by Jeanne Bliss

Drawing on her first-hand experience at top companies as diverse as Lands’ End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle. 
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Raving FansRaving Fans: A Revolutionary Approach to Customer Service
by Ken Blanchard

Raving Fans is written in the style of "The One Minute Manager" and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad.  
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