Customer Service Books - Recommended Reading




That's Customer Focus

That's Customer Focus
by Ray Miller

"The Manager's Survival Guide to Customer Service"
This Exceptional E-book Shows You How To Create A Truly Customer-Focused Organization And Reap The Financial Gains Associated With Effective Customer Focus. It Contains Almost 200 Pages Of Examples, Illustrations, Case Studies, Tools And More That Work.
More details..

More Loyal CustomersMore Loyal Customers
by Kevin Stirtz

"21 Real World Lessons to Keep Your Customers Coming Back"
This book gives you real-world examples, tips, tools and advice on how to keep your customers coming back. It's fast-reading but packed full of valuable ideas and suggestions you can use right away.

Chief Customer OfficerChief Customer Officer : Getting Past Lip Service to Passionate Action
by Jeanne Bliss

Drawing on her first-hand experience at top companies as diverse as Lands’ End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle. 
More details.


Raving FansRaving Fans: A Revolutionary Approach to Customer Service
by Ken Blanchard

Raving Fans is written in the style of "The One Minute Manager" and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad.  
More details.