That's Customer Focus
by Ray Miller
"The Manager's Survival Guide to Customer Service"
This Exceptional E-book Shows You How To Create A Truly
Customer-Focused Organization And Reap The Financial Gains
Associated With Effective Customer Focus. It Contains Almost 200
Pages Of Examples, Illustrations, Case Studies, Tools And More
by Kevin Stirtz
"21 Real World Lessons to Keep Your Customers Coming Back"
This book gives you real-world examples, tips, tools and advice
on how to keep your customers coming back. It's fast-reading but
packed full of valuable ideas and suggestions you can use right
Customer Officer : Getting Past Lip Service to Passionate Action
by Jeanne Bliss
Drawing on her first-hand experience at top companies as
diverse as Lands’ End and Microsoft, Jeanne Bliss explains why
even great corporations can drift to delivering mediocrity to
customers, and she offers a proven solution to break the cycle.
Fans: A Revolutionary Approach to Customer Service
by Ken Blanchard
Raving Fans is written in the style of "The One Minute
Manager" and uses a brilliantly simple and charming story to
teach how to define a vision, learn what a customer really
wants, institute effective systems, and make Raving Fan Service
a constant feature - not just a passing fad.