Customer Service Articles

by Expert Authors

Welcome to our article library where you will find an extensive collection of customer service articles.



Are You In the Customer Service Fast Lane?

15 Principles for Complete Customer Service

Revolutionary Customer Service: Let's Train the Customer Instead

The Three Worst Words in Customer Service

Turn Employee Customer Service Best Practice into Standard Practice

Deliver Amazing Service by Respecting Your Customer's Time

Full Service Recovery: How to Handle the Screw Up

How to Create a Higher Level of Service Using the Power of Perception

Customer Service Policy: Are Your Customers Stuck in the Middle?

10 Simple Steps to Stellar Customer Service

Customer Service Surveys – The Good, the Bad and the Ugly!

Self-Service Won’t Win You Customers – Customer Service Will

How to Handle Customer Complaints: The 7 Do's and Don'ts

Six Steps to Understanding the Digital Customer

Black Friday Customer Service: 5 Easy Steps to Success

6 Customer Service Strategies to Set your Business Apart

Customer Service Strategy: To Serve and Protect

Time to talk? Automating Customer Conversations Could be a Big Mistake

3 Steps to Effective Customer Service Training

Top 10 Ways to Create a Customer-Centric Culture

Marketing and Customer Service: A Match Made in Heaven?

Why You Should Resolve Customer Service Complaints Quickly

Customer Service Week: Themes and Activities to Make Your Celebration Rock!

Roadmap for Implementing a Successful Customer Experience Program

How to Create New Opportunities for Customer Engagement

How to Own the Customer Service Conversation

Proactive Customer Service Means Connecting the Dots

A False Choice: Who Comes First, Customers or Employees?

Digital Customer Experience: Beyond the Feedback Hype

The Power of Word of Mouth: Give Them Something to Talk About

Great Customer Service Is More than a Smile

Customer Experience Mapping: How to Improve Customer Satisfaction

Solving Customer Problems, Even When They Aren't Our Fault

Customer Service Excellence: Find a Way to Make It Happen

Why You Should Be Bending the Rules to Keep Customers

How Well Do You Treat Your Internal Customers?

4 Pitfalls to Avoid in Your Customer Experience Management Strategy

Key Management Skills for Creating Great Customer Experiences

Top 10 Tips For Excellent Customer Service

How to Become a Customer Service Hero!

How to Deal With Irate Customers

US and UK Customer Service: Differences Revealed

Customer Service Empowerment Powers Profits

How to Get Your Employees to Commit to Customer Service

Handling Customer Complaints: The LAAF Method

How to Tackle Customer Service Stress

Quality Standards for Great Customer Experiences

12 Reasons Why Customer Service Training Fails

Don't Keep Your Customers Waiting!

3 Simple Steps to Customer Service Gamification

Customer Loyalty: Never Lose the Personal Touch

Top 10 Customer Loyalty Tips

3 Steps to New Customer Service Employee Success

How to Prevent Angry Customers

The Loyalty Question: How to Ensure your Customers Come Back

Top 10 Technology Trends for Customer Service in 2014

Customer Communications: How to Take Control in an Emergency

4 Signs Your Customer Support May Be Headed For Trouble

10 Key Steps to Customer Orientation

8 Tips for Successful Customer Service Management

Why You Should Celebrate Customer Service Week

3 Ways to Fill The Gaps in Your Customer Service

Top 4 Customer Loyalty Tips for Retailers

8 Steps to Creating a Superior Customer Service Plan

How to Deliver the Best Customer Experience

15 Ways to Deal with Angry Customers Face-to-face

8 Steps to Creating a Superior Customer Service Plan

How to Earn and Re-Earn Your Customers' Loyalty

5 Tips for Creating a Disney-like Customer Experience

When Things Go Wrong: How to Rescue the Customer Experience

Ten Ways to Create the "Apple Loyalty Effect" for Your Customers

How to: Listen, Understand, and Leverage Customer Voices

Six Key Ingredients of Great Customer Service

The Great Digital Divide - Why Customers Won't Come

How to Give the Best Service: Just Be Nice!

Four Common Customer Service Mistakes and How to Avoid Them

Three  Words Your Should Never Hear in Customer Service

Six Ways to Improve Customer Loyalty

7 Tips for Delivering Customer Service Excellence

Errol Allen: What Is Customer Service?

10 Ways to Make Customer Service Your Differentiator

Earning a Return on Your "Customer Relationship Fund"

5 Ways to Become a Great Customer Service Manager

Is Customer Service the New Marketing?

Top 10 CRM Tips

Do You Really Know Who Your Customers Are?

3 Big Customer Service Tips

10 Tips for Delivering Call Center Customer Service

Ten Ways to Deliver Amazing Customer Service

Apple's Five Steps of Customer Service

Put Your Customer's Shoes On!

How to Handle Irate Internal Customers

Five Easy Steps to Customer Service Improvement

The Four C's of Customer Service

Nine New Year Resolutions for 2013 in Customer Service

What are The Core Values of Customer Service?

How to Create Legendary Customer Service

Top Technology Trends in Customer Service for 2013

Tomorrow’s Not-So-Big ‘Big Box’

10 Traits of the Best Customer Service Representatives

3 Steps to a Great Customer Service Experience

Customer Service: Why You Should Think Long Term

Top 4 Customer Service Myths

Why Are Customer Service Improvements Important?

5 Things Today's Customers Want

Make it Easier for Customers to Do Business with You

Follow The Customer Service Leader—And Leave the Rest Behind

How to Instantly Upgrade Your CRM Software

How to Deliver Superb Customer Service by Sharing Stories

7 Tips For Advanced Customer Satisfaction and Retention

Real Time Relevance Creates Amazing Customer Service

Customer Service—It's Not Rocket Science

Inconsistent Customer Service: A Tale of Two Stores

The Financial Impact Of Customer Service

5 Steps to a Better Customer Service Experience

Avoid These Customer Support Blunders

WOW! Customer Service: You Never Get A Second Chance

What Customer Centricity Is Really All About

Are Your Customers Getting Uniform Service?

The Importance of Departed Client Analysis

Walk a Mile in Your Customers' Shoes

5 Keys To Customer Retention

Complaining Customers: An Opportunity Not a Threat

How to Handle Tough Customer Conversations

The Real Cost Of Losing A Customer

How to Hire the Best Customer Service People

Top 5 Ways of Dealing With an Angry Customer

What Customer Service is NOT!

Top Ten Customer Service Strategies

How to Create a Customer Service Manifesto

Doing the Right Thing for Your Customers

How to Provide Internal Customer Service Excellence

Three Steps to Winning in Customer Service

Why you Should Measure the Impact of Customer Service

Customer Service Back In The Day

Customer Care and Beyond!

8 Tips for Fantastic First Impressions

Great Customer Service Is Not About Being Perfect

Consciousness and the Customer Experience

Five Tips to Safeguard Your CRM System

How to Deliver Moments of Magic to Your Customers

Make Your Customer Feel Like a VIP

Do You Know Your Customer Service Touchpoints?

Top 10 Customer Service Technology Trends for 2012

Going the Extra Mile for Your Customers

Employee Power for Improved Customer Engagement

Why Clients Don't Want Your Customer Service!

Social CRM - Four Steps to Success

5 Ways to Keep Customer Service on the Agenda

You Can't Hide Bad Customer Service

The Importance of Customer Service Touch Points

How to Provide Customer Service in a Contact Center

A GREAT Model For Keeping Customers Happy

How to Create a Customer Service Culture

Watch Out for Those Customer Service Toll Gates

Do you Provide 'Middle Seat' Customer Service?

The Importance of Customer Service Excellence

Make Your Customer Number Two!

How to Deal With Nightmare Customers

Marketing Good Customer Service

Are Your Customer Relationships Simply Brief Encounters?

Empathy Statements for Customer Service Representatives

How to use Feedback to Fuel Customer Retention

Using Video to Improve Customer Service

12 Tips for a Positive Customer Experience

Make Your Customers Happy With Better Answers

How to Successfully Handle Customer Complaints

Achieving a 360 Degree View of Your Customer

Complaints - The Tip of the Iceberg

"Big Mouth" Customer Service

Adopt a People-Centric Approach to Customer Satisfaction

Core Strengths of a Customer Service Representative

Easy Ways To Improve Your Customer Service

What Ever Happened To Customer Service?

Top 5 Customer Service Mistakes And How To Fix Them

Excellent Customer Service for Ungrateful Customers

65 Customer Service Best Practices

5 Ways to Ensure Customer Satisfaction

Ten Top Tactics for Healthy Customer Service

Three Ways to Make Customer Service Surveys Fun!

How to Create a Hospitable Customer Experience

Authentic Service - the Key to Winning Customer Service

How to Provide an Outstanding Customer Experience

The Link Between Guest Service & Revenue Generation

Social CRM - Strategies That Engage Customers

Keeping the Personal Touch Improves Customer Retention

Seven Tips to Deal With Unhappy Customers

The 3 Things Complaining Customers Fear Most

Serving Customers: How to Take a Punch

101 Inspirational Customer Service Quotes

An Important Thing to Remember About Customer Service

The Dollars and Sense of Customer Loyalty

Taking Care of the Customer - Moments of Truth, Misery and Magic

What Product Managers Need To Know About Customer Loyalty

Speed - Make Great Customer Service Even Greater

Providing Positive Customer Service Over the Phone

Stop Causing Problems in the Minds of Your Customers

Five Ways to Surprise and Delight Your Customers

Customer Service Superstars and How to Duplicate Them

The Present and Future of Customer Engagement

The Difference Between Hearing and Listening to Customers

Ten Tips for Effective Customer Service Training

Why Do Companies Give Bad Customer Service?

The Expanding Universe of Customer Service

Do Deliveries Negatively Impact Your Business?

Create Your Ideal Client Profile

Another Customer Service Opportunity Missed

10 Tips For Impeccable Customer Service

The Customer Service Tree

Effective Complaint Management: 12 Steps to Customer Delight

Recession Rollercoaster - Variety is key for Customer Loyalty

Six Master Strategies to Build Customer Loyalty

Customer Service - Or Customer Care?

Establishing Trust - Build Relationships and Make Them Work

Why not do a Customer Satisfaction Survey

5 Star Service Vs 4 Star Service - What's the Difference?

Changing the View on Customer Engagement and Employee Retention

Memorable Encounters - Every time!

New Strategies for Contact Centers

Customer Service is the Key in Today's Economic Climate

Dispelling Customer Loyalty Myths

Mystery Shopping Ideas for Your Business

Keep Your Customers Blissed Out & Excited

Creative Customer Service Strategies

The Easiest Way to Build Trust With Your Customers

What Customers Really Want: Five Steps to Customer Loyalty

Do-It-Yourself: The Age of True Customer Service has Long Passed By  

2009 The Year of the Customer - Are You Ready?

Customer Astonishment: 10 Secrets to World-Class Customer Care

In Difficult Times, Keep Your Customers Happy

Where Legendary Customer Service Begins

7 Things Every Customer Service Person Needs to Know

Critical Customer Information You Can't Afford to Miss

Customer No Service - How to Lose a Loyal Customer

Get the Everyday Basics Right - Then Work on Customer Loyalty

Managing Caller Hostility on a Customer Complaint Hotline

Providing Professional Internal Customer Service

Five Strategies For Guaranteeing Customer Loyalty

How to Improve Your Surveys to Obtain Better Results

Call Center Skills - Five Tips For Better Huddles and Meetings

Thank You Notes - Are They a Thing of the Past?

How to Build Customer Loyalty by Making & Keeping Credible Promises

Customer Service Lessons From a Sweaty Guy

How to Prevent a Style Conflict Between Customer Service and Sales

How Job Satisfaction Can Affect Customer Loyalty

How Do You Define a Customer?

Your Customers - Have You Asked Their Opinion Lately?

Your Company's Bottom Line is Tied to Customer Satisfaction

50 Ways to Invigorate Your Customer Service

Customer Focus in a Slow Economy

The Answer’s Yes…What’s the Question?

Not Your Father’s (Or Mother’s) Customer Service

The Most Important Customer Service Question

The Power of Perceptions in Shaping Customer Satisfaction

Customer Satisfaction: What Yardstick Do You Choose?

How to Optimise Customer Feedback From Numerous Sources

6 Reasons Why Complaining Customers are Golden

You Are The Leader - Customer Excellence Begins With You

Building Loyalty - 5 Steps to Succeeding in Difficult Times

Do You Use Customer Satisfaction Surveys?

Why Companies Aren't Developing Outstanding Customer Service

5 Traits You Cannot Teach In Customer Service

Understanding Customer Retention

Customer Loyalty Is the Key Measurement for Business Success

Defog The Mirror Of Customer Satisfaction

5 Simple Steps To Improve Your Customer Service Right Away

Is Your CRM System Doomed To Fail?

Learning from Your Employees' and Customers' Complaints

Motivate Your Team For Outstanding Customer Service

Turning Customer Service Inside Out

Customer Service Policy Geared For Excellence

Are Customer Service Standards Declining?

Conducting Business With Kindness

25 Ways to Keep Customers for Life

Should I Have My Company Mystery Shopped?

Customers Who Rave About You and Your Service

5 Practical Steps to Instill Exceptional Customer Service

Customer Care and Employee Care Go Hand in Hand

How to Handle Customer Complaints

Customer Service - Isn't It Obvious?

What is ‘Legendary Service’?

The "In" Of Customer Service

Satisfy Your Customers Through Compromise

How to Turn Customer Service Complaints into Profits  

How Much Service is Too Much Service?

How to Handle an Angry Client

The Bright Side Of Losing A Customer

Customer Expectations vs. Customer Needs

4 Ways You Can Handle Customer Service Better

Customer Experience: Everything Is An Emotional Buy

Do 'Captive Customers' Deserve Great Service?  

Embrace your customer’s complaints

Make Your Customers Feel Like Stars!

Turning Difficult Customers into Raving Fans

Why Customer Focus Differentiates

The Top Ten Customer Service Tips

Customer Service ABC's

Customer Service is a PACT

How to Prevent Turnover in Your Call Center

Difficult Customers - There's No Such Thing

CRM - The Emperor's New Clothes

Achieving World Class Customer Satisfaction

7 Tips For Outstanding Customer Retention

Customer Service in the Web 2.0 World

A Real CRM Strategy or Just Tracking Customers?

The 3 P's of Customer Service Management

8 Ways to Get Close to Your Customers  

Process Management Essentials for Extraordinary Customer Experiences

Call Center Performance Management  

Gateway to Successful Client Relationships

Foundations of Customer Satisfaction and Loyalty

Customer Service: You Just Never Know

Improve Like the Airlines

Creating the Greatest Customer Experience Ever

Get to Know Your Customers

Are You a Real Professional?

The Real Customer Service

5 Critical Priorities for Extraordinary Service

Bad Customer Service Does Not Happen Overnight

Connect to Your Customers Through Your Customers

The Boomerang Effect In Customer Satisfaction and Loyalty

Six Keys to Creating “Wow” Customer Service Experiences

Keep The Customer In Your Sites

How Do You Sustain And Grow Your Customer Relationships?

Customer Service: Little Things Matter

5 Ways to Have a Love Affair with your Customers!

How To Improve Your Call Center

Crafting Your Sales and Service Value Promises

Quotes For The Customer Service Professional

4 Steps to Spectacular Customer Service

Customer Service And Employee Satisfaction

Turn Your Employees Into Customer Service Dynamos

CRM And Sales Force De-Automation

Customer Service - A Proactive Step

Renewing Customer Loyalty

Customer Service Is Dying —and I’m Not Feeling So Good Myself!

7 Secrets for Moving Customers Out of a Hardball Mentality

The Fickle Customer

Top Ten Telephone Basics

7 Tough Customer Service Questions

The Five Diamonds of Customer Service Leadership

Can Mystery Shopping Improve Customer Service Levels?

Being Present is a Gift to All - The Real Meaning of Real Time

10 things to Remember While Replying to your Customers' Email

Never Ask A Question..

Five Pillars of Sustaining Exceptional Service  

Client Service as a Competitive Advantage

No Customer Service - No Sale  

Ken Blanchard - Lunch With The Best Selling Author.. 

Where Are Your Executive Offices?

Empowering Customer Service is Vital

Complaints Are Actually A Good Thing!

Delivering Customer Service Training That Sticks

Are You Turning Raving Fans into Roving Fans?

3 Special Benefits Every Customer Wants

What Are You Measuring your Customer Service With?

The 5 W’s of Customer Service Training

Powerful Questions to Deliver Superior Service

Customers on Fire: How Good is My Suit?

Measuring Customer Satisfaction

Make Customer Service Your First Priority

How To Improve Customer Service

You Better Know Who You Are Serving

5 Steps to Exceed Customer Expectations

How to Enhance Customer Service

12 Ideas for Customer Service Training

How to Handle Difficult Customer Conversations

Focusing on Customer Service Consistency (Part 2)

Turning Around a Dysfunctional Customer Service Operation

7 Tips for Managers in Customer Service for 2007

The Truth About Really Great Customer Service

What Words are Music to the Ears of Your Customers?

R.E.S.P.E.C.T. - Your Client's Communications Preferences

Focusing on Customer Service Consistency

What is Customer Service?

10 Ways To Improve Your Customer Service

Hire For Attitude Customer Service

Improving Communications with Customers or Clients

What is More Important Than Customer Loyalty

Six Secrets of Outstanding Customer Retention

A New Spin on Mystery Shopping

Build Stronger Relationships with Customer Issues

Oh No, I Don't Want to Be a CSR Anymore!

What To Do When a Customer is Angry

Become a Customer Service Raving Fan!

Effective Ways to Handle Complaints and Keep Customers Happy

The Keys to Delivering World-Class Service

Who’s in Control of Your Customer Service?

Give Good Voicemail - Master the Art of Leaving Messages!

Customer Experience: It's More Than Customer Satisfaction

Is The Customer Always Right?

The Power of Highly Satisfied Customers

Turbocharge Your Business with Exceptional Business Courtesy

True Success Equals Loyal Customers

Tips for Removing “Customer Hassles”

Customer Service or Customers Serve Us?

Test Your Customer Service Knowledge!

Dealing With Customer Complaints - B.L.A.S.T

Customer Service Begins With an "A"

Is It Any Wonder That Companies Lose Customers?

Prove Yourself Every Time With Great Customer Service

Four Ways to Provide Customer Service on the Way Out

CRM for a Higher Level Of Customer Service

20 Business Telephone Etiquette Tips

Customers are Us! The Golden Rule of Customer Service

Standards of Customer Service

How to Restore Customer Satisfaction after Customer Service Failure

How To Determine Your Customer's Value

Outshine the Competition with Customer Service

Creating Customer Service Dynamos

Anatomy of an Angry Customer

Keep Your Customers Coming Back

How to Be a Customer-Focused Company

Superior Customer Service: Seven Strategies for Success

The 5 Biggest Customer Service Blunders of all Time

4 Customer Service Mistakes Companies Should Avoid Making

Complaint Letters: How to respond in 7 steps

A Customer Culture is Built on a Service Ethic

CRM: Keeping Customers Loyal

Winning Customers Over the Phone

Is Your Business Easy to Buy From?

Unlocking the Value of Your Customers

What's Your S-E-R-V-U Quotient?

How to Provide Exceptional Solutions to Your Clients

Customer Satisfaction Is Your Business
Delivering Great Customer Service

7 Ways of Getting Your Customers to Say ‘Wow’!

Business to Business Customer Satisfaction Surveys

Tips For Implementing A Call Center Quality Monitoring Solution

You Made a Mistake Now I'm Your Biggest Fan

Keeping Your Cool When The Customer Gets Hot

Quality Customer Service - A Philosophical View

Customer Loyalty versus Customer Satisfaction – The Real Difference

Mystery Shopping - Mysterious Way To Improve Customer Care

Customer Service Is King

Putting The "Service" Back In "Customer Service"

Why Customer Efforts Fail…Signs to Look for and Avoid

Dealing with Disgruntled Customers

CRM For Beginners – Customer Relationship Management Basics

Hiring Customer Service Representatives That Are A Perfect Fit

Handling Challenging Situations with a Customer-Focused Mindset

Are You a Customer Centric Organization?

Blocks to Customer Focus

Customer Service in 10 Simple Steps

Action Ideas to Deal with Difficult Customers

How to Amplify the Voice of the Customer

Customer Satisfaction Isn't Enough Any More

Managing Customer Contacts

Are You Hearing Your Customers?

Great Service Means Being Extraordinary

Customer Service Style

The Unbeatable Laws of Customer Service

Customer Satisfaction Linked to Employee Satisfaction

Your Career Action Plan for the New Year

Thank Goodness for Customer Complaints

Sure Fire Ways To Drive Customers Away!

Building Loyal Customers, From Contact to Delivery

Making Customers Feel Important

How To ‘Revolutionize’ Your Customer Service

Raising the Profile of Customer Care

Four Ways to Motivate Customer Service Professionals

Perfect Customer Service: Bigger is Not Always Better

Bringing True Customer Focus Into Reality

Service Encounters of the Third Kind

Tips for Curing Bad Customer Service

First Contact: The Source of Customer Loyalty

Poor Customer Service Is Top Reason Consumers Switch..

The Ten Commandments of Great Customer Service

What Customers Really Want - Six Secrets of Customer Service

Top Tips for Better Teamwork

CRM = Customer's (don't) Really Matter

Creating A Customer Service Culture

The ABC of Customer Service

Customer Service Leads to Customer Loyalty

Would You Like FRIES with That?

10 Tips To Improve Your Internet Customer Service

Turning a Difficult Customer into a Customer that Comes Back

Critical Steps to Establish a Customer Service Culture

Which Customers Complain the Most?

Top Ten Customer Service Tips

Customer Service In Today's Business Environment

Hit The Jackpot With Customer Complaints

Consumers Say "That's Stupid" to Call Center Methods"

What Exactly is CRM?

Customers - Hold Onto What You've Got

Delivering "Cut Above" Customer Service

-- Part 2 - The customer is always right
-- Part 3 - Turn complaints into a challenge
-- Part 4 - Use those two little words, thank you
-- Part 5 - Always be upfront and honest
-- Part 6 - Take the time and make the effort

Keeping Your Cool When Customers Get Hot

Customer Service Week

Making Customer Satisfaction Surveys Work

Bollywood Dreams

How Does Singapore Airlines Fly So High?

We Know Our Technology, But Do We Know Our Customers?

The Branding Experience - We Never Say No

When Things Go Wrong..Bounce Back!

What to do When Your Customer is About to Explode!

In Challenging Times Service Matters Most

What's a Customer Worth?

Make An Action Plan To Improve Customer Service

Clean Sweep

The Team Approach

Are You Being Dead Right?

Customer Service Quality Statements to Measure up Against

How To Keep Customers

What Every Customer Truly Wants - And How You Can Provide It!

Vision: How Leaders See The Invisible

An Apple a Day Keeps the Customers Coming Back

Reducing Customer Effort: The Key to Keeping Customers

Five Customer Service Tactics to Increase Sales

One Deal Away: Engaging and Retaining Insurance Customers




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