The position could also involve processing customer's orders,
making bookings, liaising with other departments and
administration. These responsibilities differ according to the
industry the agent works in.
The ideal customer service agent is people oriented, highly
motivated with a positive and friendly attitude.
Possible requirements for the position:
Excellent communication skills
Possess basic computer skills
Able to work under time constraints
Ability to speak a foreign language
High School Graduate or Equivalent
Minimum of two years Customer service experience or the
equivalent experience. Sometimes companies employ customer
service agents without experience as trainees.
Customer Service Agents and Representatives (CSR) interact with
customers and provide information about products or services as
well as handling and resolving customer complaints. They
communicate in a variety of ways - by telephone; by e-mail, fax,
regular mail; or in person.
Many Customer Service Agents work in call centers. They usually
have their own cubicle, computer and telephone. Hours can be
long and the agent may work shifts.
In 2006, average hourly earnings for customer service agents
were $13.62. The lowest earnings were less than $8.71 and the
highest more than $22.11.
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